Hybrid Service Support Analyst: First-Contact IT Support

A technology services organization in Farmington Hills seeks a Service Support Analyst to provide frontline Tier I support. You will be the first point of contact for clients, manage calls, and provide Level 1 IT support for various applications. The role includes major incident management and ensuring client satisfaction. Candidates should have customer service experience, understanding of system administration, and be adaptable to varying shifts. Robust training and benefits are offered following employment. #J-18808-Ljbffr