Minnesota Council of Nonprofits
Dispatcher (Custom Service Specialist)
Minnesota Council of Nonprofits, Plainview, Minnesota, United States, 55964
About the Position
We are looking for an outgoing, friendly, customer service driven individual to fill an open Customer Service Specialist (Dispatcher) position at our Dispatch Center in Plainview.
In a team atmosphere, you will communicate with customers; schedule, dispatch and communicate with bus operators to help people of all ages and abilities get safely to places in and around their communities such as school, work or clinic; and complete documentation and other administrative responsibilities.
This full-time position is 40 hours per week. Work hours fall within 5:15 a.m.–6:15 p.m., Monday through Friday, and rotating Saturday hours 7:30 a.m.–4:00 p.m. Starting pay is $20.40 per hour.
Required Qualifications
High school diploma or equivalent
One year of professional office experience and/or the demonstrated ability to:
Proficiently use a computer
Answer multi-line phone system
Ability to pass a required background study, as defined by the position
Current, valid driver’s license in good standing, as defined by the agency’s insurance provider (unless explicitly approved otherwise by the supervisor)
Current, valid personal automobile insurance (unless explicitly approved otherwise by the supervisor)
Experience with a multi-line phone system
Exceptional, courteous and effective communication skills with a commitment to outstanding customer service
Ability to read and navigate a map
Ability to read, write and speak the English language
Ability to multi-task, manage projects and thrive in a disruptive, high-stress and fast-paced environment
Ability to maintain strict confidentiality
Preferred Qualifications
Fluency in one or more languages other than English, especially Spanish or Somali
1-2 years of post-high school education
Functional Requirements
Daily use of a computer and standard office equipment in an office-based setting
Occasional bending, squatting, or reaching during routine tasks
Occasional lifting and carrying of items up to 20 lbs.
About Three Rivers Community Action Join Three Rivers Community Action, a dynamic nonprofit organization established in 1966 by dedicated local citizens. Committed to enhancing lives across our service area, Three Rivers collaborates with community partners to provide warmth, transportation, food, housing, advocacy and education to individuals and families.
At Three Rivers, we seek collaborative solutions, lead with integrity, embrace diversity, inspire mutual trust, listen to community needs, respect the people we work with, and promote equity, empowerment and self-sufficiency.
We advocate ardently for our program participants at local, state, and federal levels, leveraging our extensive network of human service agencies to provide comprehensive support. Through these partnerships, we optimize resources to better serve families and communities, catalyzing meaningful change and fostering inclusivity.
We realize dreams of homeownership for people such as single parents, individuals with disabilities, and families. We enable seniors to age in place with vital services like home-delivered meals, transportation, and energy assistance. Through initiatives like Head Start, we ensure children are equipped for school success while supporting their families holistically. At every stage of life, Three Rivers strives to empower and uplift those we serve. Join us in making a difference, one life at a time.
About the Benefits Enjoy a comprehensive benefits package tailored to support your well-being and enrich your life:
Competitive wages with opportunities for advancement
Extensive benefits for regular full‑time staff (30+ hours per week), including affordable health insurance with access to employer‑sponsored NICE Healthcare and an HRA, Flexible Spending Accounts, voluntary dental, vision, voluntary life/AD&D, critical illness, and hospital indemnity insurance, ensuring peace of mind and security for you and your loved ones.
Immediate eligibility for investment in our 403(b), with a generous automatic match (after 1 year of employment), aiding in building a stable financial future
Generous paid time off, guaranteeing you sufficient time for relaxation, rejuvenation, and personal interests for regular staff working 30+ hours per week
Access to our robust Employee Assistance Program, providing assistance and resources for both personal and professional challenges
Training and professional development opportunities aimed at enhancing your skills and fostering career growth
A supportive work environment that values lived experience, respects personal representation, teamwork, and recognizes individual contributions.
Equal Opportunity Commitment We are committed to fostering an inclusive workplace that values lived experience. We strongly encourage individuals from under‑represented populations and those with relevant lived experiences to apply. We value diverse perspectives and backgrounds. Your unique experiences and perspectives are an asset to our team, and we welcome your application.
Three Rivers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. If you require assistance or accommodation during the application process due to a disability, please contact Human Resources at jobs@threeriverscap.org or 507‑316‑0610.
Three Rivers is an Equal Employment Opportunity / Affirmative Action Employer.
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In a team atmosphere, you will communicate with customers; schedule, dispatch and communicate with bus operators to help people of all ages and abilities get safely to places in and around their communities such as school, work or clinic; and complete documentation and other administrative responsibilities.
This full-time position is 40 hours per week. Work hours fall within 5:15 a.m.–6:15 p.m., Monday through Friday, and rotating Saturday hours 7:30 a.m.–4:00 p.m. Starting pay is $20.40 per hour.
Required Qualifications
High school diploma or equivalent
One year of professional office experience and/or the demonstrated ability to:
Proficiently use a computer
Answer multi-line phone system
Ability to pass a required background study, as defined by the position
Current, valid driver’s license in good standing, as defined by the agency’s insurance provider (unless explicitly approved otherwise by the supervisor)
Current, valid personal automobile insurance (unless explicitly approved otherwise by the supervisor)
Experience with a multi-line phone system
Exceptional, courteous and effective communication skills with a commitment to outstanding customer service
Ability to read and navigate a map
Ability to read, write and speak the English language
Ability to multi-task, manage projects and thrive in a disruptive, high-stress and fast-paced environment
Ability to maintain strict confidentiality
Preferred Qualifications
Fluency in one or more languages other than English, especially Spanish or Somali
1-2 years of post-high school education
Functional Requirements
Daily use of a computer and standard office equipment in an office-based setting
Occasional bending, squatting, or reaching during routine tasks
Occasional lifting and carrying of items up to 20 lbs.
About Three Rivers Community Action Join Three Rivers Community Action, a dynamic nonprofit organization established in 1966 by dedicated local citizens. Committed to enhancing lives across our service area, Three Rivers collaborates with community partners to provide warmth, transportation, food, housing, advocacy and education to individuals and families.
At Three Rivers, we seek collaborative solutions, lead with integrity, embrace diversity, inspire mutual trust, listen to community needs, respect the people we work with, and promote equity, empowerment and self-sufficiency.
We advocate ardently for our program participants at local, state, and federal levels, leveraging our extensive network of human service agencies to provide comprehensive support. Through these partnerships, we optimize resources to better serve families and communities, catalyzing meaningful change and fostering inclusivity.
We realize dreams of homeownership for people such as single parents, individuals with disabilities, and families. We enable seniors to age in place with vital services like home-delivered meals, transportation, and energy assistance. Through initiatives like Head Start, we ensure children are equipped for school success while supporting their families holistically. At every stage of life, Three Rivers strives to empower and uplift those we serve. Join us in making a difference, one life at a time.
About the Benefits Enjoy a comprehensive benefits package tailored to support your well-being and enrich your life:
Competitive wages with opportunities for advancement
Extensive benefits for regular full‑time staff (30+ hours per week), including affordable health insurance with access to employer‑sponsored NICE Healthcare and an HRA, Flexible Spending Accounts, voluntary dental, vision, voluntary life/AD&D, critical illness, and hospital indemnity insurance, ensuring peace of mind and security for you and your loved ones.
Immediate eligibility for investment in our 403(b), with a generous automatic match (after 1 year of employment), aiding in building a stable financial future
Generous paid time off, guaranteeing you sufficient time for relaxation, rejuvenation, and personal interests for regular staff working 30+ hours per week
Access to our robust Employee Assistance Program, providing assistance and resources for both personal and professional challenges
Training and professional development opportunities aimed at enhancing your skills and fostering career growth
A supportive work environment that values lived experience, respects personal representation, teamwork, and recognizes individual contributions.
Equal Opportunity Commitment We are committed to fostering an inclusive workplace that values lived experience. We strongly encourage individuals from under‑represented populations and those with relevant lived experiences to apply. We value diverse perspectives and backgrounds. Your unique experiences and perspectives are an asset to our team, and we welcome your application.
Three Rivers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. If you require assistance or accommodation during the application process due to a disability, please contact Human Resources at jobs@threeriverscap.org or 507‑316‑0610.
Three Rivers is an Equal Employment Opportunity / Affirmative Action Employer.
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