University of Tennessee, Knoxville
Senior IT Technician: Engineering Technology, Tickle College of Engineering - UT
University of Tennessee, Knoxville, Knoxville, Tennessee, United States, 37955
Senior IT Technician: Engineering Technology, Tickle College of Engineering - UTK
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Senior IT Technician: Engineering Technology, Tickle College of Engineering - UTK
role at
University of Tennessee, Knoxville .
The Senior IT Technician serves as an experienced technical resource responsible for supporting, maintaining, and configuring computer systems, software applications, cloud storage tools, and enterprise management systems. This position joins devices to configuration management platforms using Microsoft Active Directory Group Policy and Microsoft Intune, troubleshoots technical issues, and ensures adherence to security principles. The technician researches emerging technologies, makes support recommendations, and may assist with computer‑controlled laboratory equipment and academic technology environments.
Responsibilities
Provides comprehensive technical and desktop support by troubleshooting software issues on desktops, laptops, and other end‑user devices; sets up new technology, including installation and maintenance; wipes and reinstalls desktops and laptops with updated operating systems and applications tailored to user requirements; and updates the NetReg and Asset systems when hardware is assigned.
Installs engineering software applications, troubleshoots hardware problems down to the component level when needed, and maintains specialized technical equipment.
Provides general technical guidance and direction to users in resolving complex technical problems.
Includes event support, coordinating with event organizers on scheduling, setup, and logistics; provides on‑ and off‑campus audio/visual support for TCE-sponsored events; sets up, configures, tests, troubleshoots presentation hardware; trains on‑site presenters in the use of technology; and troubleshoots time‑critical audio/visual malfunctions.
Independently or jointly configures Zoom and other web, video, or audio‑conferencing technologies and supplies primary or secondary backup A/V hardware in the event of equipment failure.
Additional responsibilities include organizational and clerical tasks as directed, maintaining and assisting with conference room and classroom technology equipment, and disposing of old hardware.
Qualifications Required Qualifications
Education: Associate degree in Computer Science, Computer Engineering, IT Technology field with a focus on software and hardware.
Experience: Minimum of 2‑3 years of experience in a computer hardware and software technical environment.
Knowledge, Skills, Abilities:
Knowledge of Mac and Windows hardware configuration, software installation and operating systems.
Ability to use a ticketing system to track work and recommend solutions to users.
Basic knowledge of Microsoft Active Directory and Microsoft Intune.
Able to work independently, volunteer and take ownership of problems and projects, and work in a fast‑paced environment.
Effective interpersonal skills and the ability to communicate to users with a wide range of technical understanding, both written and orally.
Working knowledge of computer networking and DNS/DHCP; experience with MS Office products for Windows and Mac; experience with e‑mail clients.
Ability to learn new IT systems and processes and stay current on IT‑related best practices and security requirements.
Strong analytical and problem‑solving skills with attention to detail and accuracy.
Ability to research new technologies and make recommendations of support.
Preferred Qualifications
Education: Bachelor’s degree in computer science, Computer Engineering, IT Technology field with a focus on software and hardware.
Experience:
4‑5 years of experience in a computer hardware and software technical environment.
1‑3 years of experience working in an academic environment or.
1‑3 years of experience working with computer‑controlled laboratory equipment.
Knowledge, Skills, Abilities:
Ability to join computer systems to a configuration management system using Microsoft Active Directory Group Policy and Microsoft Intune.
Knowledge of computer security principles.
Skills in Cloud Storage Applications such as Microsoft OneDrive.
Rudimentary knowledge of Linux/Unix operating systems.
Work Location
Location: Knoxville, TN
Onsite
Compensation and Benefits
UT market range: MR08
Find more information on the UT Market Range structure here
Find more information on UT Benefits here
Application Instructions To express interest, please submit an application with the noted below attachments.
Resume
Cover Letter
List of 3 Professional References
About Us The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.
UT Knoxville offers over 900 programs of study across 14 degree‑granting colleges and schools. As Tennessee’s flagship land‑grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.
UT Knoxville considers its employees its number one asset. With values that focus on work‑life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top‑tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.
The university holds a strong commitment to its land‑grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.
Apply today and join the Tennessee Volunteer community!
#J-18808-Ljbffr
Senior IT Technician: Engineering Technology, Tickle College of Engineering - UTK
role at
University of Tennessee, Knoxville .
The Senior IT Technician serves as an experienced technical resource responsible for supporting, maintaining, and configuring computer systems, software applications, cloud storage tools, and enterprise management systems. This position joins devices to configuration management platforms using Microsoft Active Directory Group Policy and Microsoft Intune, troubleshoots technical issues, and ensures adherence to security principles. The technician researches emerging technologies, makes support recommendations, and may assist with computer‑controlled laboratory equipment and academic technology environments.
Responsibilities
Provides comprehensive technical and desktop support by troubleshooting software issues on desktops, laptops, and other end‑user devices; sets up new technology, including installation and maintenance; wipes and reinstalls desktops and laptops with updated operating systems and applications tailored to user requirements; and updates the NetReg and Asset systems when hardware is assigned.
Installs engineering software applications, troubleshoots hardware problems down to the component level when needed, and maintains specialized technical equipment.
Provides general technical guidance and direction to users in resolving complex technical problems.
Includes event support, coordinating with event organizers on scheduling, setup, and logistics; provides on‑ and off‑campus audio/visual support for TCE-sponsored events; sets up, configures, tests, troubleshoots presentation hardware; trains on‑site presenters in the use of technology; and troubleshoots time‑critical audio/visual malfunctions.
Independently or jointly configures Zoom and other web, video, or audio‑conferencing technologies and supplies primary or secondary backup A/V hardware in the event of equipment failure.
Additional responsibilities include organizational and clerical tasks as directed, maintaining and assisting with conference room and classroom technology equipment, and disposing of old hardware.
Qualifications Required Qualifications
Education: Associate degree in Computer Science, Computer Engineering, IT Technology field with a focus on software and hardware.
Experience: Minimum of 2‑3 years of experience in a computer hardware and software technical environment.
Knowledge, Skills, Abilities:
Knowledge of Mac and Windows hardware configuration, software installation and operating systems.
Ability to use a ticketing system to track work and recommend solutions to users.
Basic knowledge of Microsoft Active Directory and Microsoft Intune.
Able to work independently, volunteer and take ownership of problems and projects, and work in a fast‑paced environment.
Effective interpersonal skills and the ability to communicate to users with a wide range of technical understanding, both written and orally.
Working knowledge of computer networking and DNS/DHCP; experience with MS Office products for Windows and Mac; experience with e‑mail clients.
Ability to learn new IT systems and processes and stay current on IT‑related best practices and security requirements.
Strong analytical and problem‑solving skills with attention to detail and accuracy.
Ability to research new technologies and make recommendations of support.
Preferred Qualifications
Education: Bachelor’s degree in computer science, Computer Engineering, IT Technology field with a focus on software and hardware.
Experience:
4‑5 years of experience in a computer hardware and software technical environment.
1‑3 years of experience working in an academic environment or.
1‑3 years of experience working with computer‑controlled laboratory equipment.
Knowledge, Skills, Abilities:
Ability to join computer systems to a configuration management system using Microsoft Active Directory Group Policy and Microsoft Intune.
Knowledge of computer security principles.
Skills in Cloud Storage Applications such as Microsoft OneDrive.
Rudimentary knowledge of Linux/Unix operating systems.
Work Location
Location: Knoxville, TN
Onsite
Compensation and Benefits
UT market range: MR08
Find more information on the UT Market Range structure here
Find more information on UT Benefits here
Application Instructions To express interest, please submit an application with the noted below attachments.
Resume
Cover Letter
List of 3 Professional References
About Us The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.
UT Knoxville offers over 900 programs of study across 14 degree‑granting colleges and schools. As Tennessee’s flagship land‑grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.
UT Knoxville considers its employees its number one asset. With values that focus on work‑life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top‑tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.
The university holds a strong commitment to its land‑grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.
Apply today and join the Tennessee Volunteer community!
#J-18808-Ljbffr