Addison Group
Job Title:
Medical Call Center Scheduler
Location (City, State):
Boardman, OH 44512 (Onsite)
Industry:
Healthcare / Medical Services
Pay:
$16 – $19 per hour
Benefits:
This position is eligible for Medical, Dental, Vision, and 401K benefits
About Our Client: Addison Group is partnering with a growing healthcare organization in the Boardman, Ohio area to hire a Call Center Scheduler. Our client is expanding their outpatient services and is adding this position to support increased patient volume. The organization offers a collaborative, patient-focused environment with long-term stability and growth opportunities.
Job Description: The Call Center Scheduler serves as a key point of contact for patients, coordinating physician office appointments and supporting pre-registration activities. This role is based onsite and involves handling a high volume of inbound and outbound calls while delivering a positive and professional patient experience.
Key Responsibilities:
Answer and manage inbound and outbound patient calls in a fast-paced scheduling environment
Coordinate and book physician office appointments across multiple specialties
Collect, verify, and update patient demographic and insurance information
Perform insurance eligibility checks using electronic systems
Route calls appropriately and document messages accurately
Enter and maintain patient information within the EMR system
Forward referrals to appropriate offices or facilities
Provide self-pay estimates and complete required documentation
Respond to patient questions professionally via phone and in person
Follow established workflows to ensure regulatory and compliance standards are met
Assist with additional administrative duties as needed
Qualifications:
Minimum of 2 years of experience in a call center, scheduling, or healthcare front-office role
Prior medical appointment scheduling experience preferred
Experience working within EMR systems; basic Excel skills required
Contact center software experience is a plus
Strong communication and customer service skills
Detail-oriented with the ability to manage multiple tasks efficiently
Reliable, proactive, and team-oriented work style
Additional Details:
Schedule: Monday–Friday, day shift
Hours: 7:30 AM–4:00 PM (flexible start between 7:30–8:30 AM)
Training hours align with standard schedule
Overtime available as needed
Position type: Full-time, permanent
Onsite role with free parking and nearby public transportation access
Perks:
Medical, dental, and vision benefits available shortly after hire
401(k) with company match
Paid time off accrues from day one (usable after 90 days)
Up to 15 days PTO plus 7 paid holidays in the first year
Approximately three weeks off during the first year
Onsite amenities including café, coffee options, and fitness center
Business casual dress code (scrubs permitted)
Supportive, team-oriented workplace culture
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 004-008
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Medical Call Center Scheduler
Location (City, State):
Boardman, OH 44512 (Onsite)
Industry:
Healthcare / Medical Services
Pay:
$16 – $19 per hour
Benefits:
This position is eligible for Medical, Dental, Vision, and 401K benefits
About Our Client: Addison Group is partnering with a growing healthcare organization in the Boardman, Ohio area to hire a Call Center Scheduler. Our client is expanding their outpatient services and is adding this position to support increased patient volume. The organization offers a collaborative, patient-focused environment with long-term stability and growth opportunities.
Job Description: The Call Center Scheduler serves as a key point of contact for patients, coordinating physician office appointments and supporting pre-registration activities. This role is based onsite and involves handling a high volume of inbound and outbound calls while delivering a positive and professional patient experience.
Key Responsibilities:
Answer and manage inbound and outbound patient calls in a fast-paced scheduling environment
Coordinate and book physician office appointments across multiple specialties
Collect, verify, and update patient demographic and insurance information
Perform insurance eligibility checks using electronic systems
Route calls appropriately and document messages accurately
Enter and maintain patient information within the EMR system
Forward referrals to appropriate offices or facilities
Provide self-pay estimates and complete required documentation
Respond to patient questions professionally via phone and in person
Follow established workflows to ensure regulatory and compliance standards are met
Assist with additional administrative duties as needed
Qualifications:
Minimum of 2 years of experience in a call center, scheduling, or healthcare front-office role
Prior medical appointment scheduling experience preferred
Experience working within EMR systems; basic Excel skills required
Contact center software experience is a plus
Strong communication and customer service skills
Detail-oriented with the ability to manage multiple tasks efficiently
Reliable, proactive, and team-oriented work style
Additional Details:
Schedule: Monday–Friday, day shift
Hours: 7:30 AM–4:00 PM (flexible start between 7:30–8:30 AM)
Training hours align with standard schedule
Overtime available as needed
Position type: Full-time, permanent
Onsite role with free parking and nearby public transportation access
Perks:
Medical, dental, and vision benefits available shortly after hire
401(k) with company match
Paid time off accrues from day one (usable after 90 days)
Up to 15 days PTO plus 7 paid holidays in the first year
Approximately three weeks off during the first year
Onsite amenities including café, coffee options, and fitness center
Business casual dress code (scrubs permitted)
Supportive, team-oriented workplace culture
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 004-008
#J-18808-Ljbffr