Touchstone Health Services
Licensed Behavioral Health Program Manager
Touchstone Health Services, Phoenix, Arizona, United States, 85003
Description
Sign on Bonus (1yr commitment required)
$1,500 Master's Level
$2,000 - Associate or Independent licensure
General Summary The general purpose of this position is to provide direct supervision to an assigned group of Program Supervisors and their direct staff within the Whatever It Takes (WIT) Department. The role ensures that services are delivered in accordance with the Arizona 12 Principles and the AHCCCS System of Care for children, adolescents, and young adults. As a licensed Behavioral Health Professional (BHP), the position includes responsibilities outlined by AHCCCS and AZDHS, such as providing clinical oversight, reviewing and signing required documentation, and ensuring that services meet medical necessity and quality standards. In addition to clinical responsibilities, this position is responsible for comprehensive program oversight, including the supervision of service delivery across multiple locations and service types—such as direct support and respite services. Many of the youth served through these programs present with high‑acuity needs and receive intensive in‑home or community‑based behavioral health services. These members often have involvement with multiple systems, including but not limited to DDD (Division of Developmental Disabilities), DCS (Department of Child Safety), juvenile probation, and other specialized programs or funding streams. Key responsibilities include referral management, monitoring program census, supporting productivity, and ensuring compliance with all contractual and regulatory obligations. The role also supports financially sustainable service delivery through oversight of utilization trends, implementation of evidence‑based practices, and the development of efficient workflows. This includes collaborating with cross‑functional teams to enhance quality of care, tracking key performance indicators, and participating in strategic planning to improve access, outcomes, and overall program impact.
Essential Functions
Program Oversight & Service Delivery – Provides oversight of intensive behavioral health services including direct support and respite, ensuring delivery is consistent with AHCCCS requirements, Arizona's 12 Principles, and the System of Care for children, adolescents, and young adults. Oversees service provision across multiple sites and ensures services are medically necessary, clinically appropriate, and responsive to member needs.
Staff Supervision & Leadership – Directly supervises Program Supervisors and their teams, providing guidance, mentorship, and support. Conducts regular supervision meetings, evaluates performance, ensures appropriate staff coverage, and facilitates professional development opportunities. Initiates timely disciplinary action, when necessary, in accordance with HR policies.
Clinical Oversight & Supervision – Provides clinical oversight to assigned supervisors and staff in alignment with licensing requirements and agency standards. Ensures clinical quality through reflective supervision, consultation, and support of staff development and clinical decision‑making.
Referral & Census Management – Monitors incoming referrals and oversees timely assignment and engagement. Tracks program census and capacity, ensuring referrals are responded to promptly and matched to appropriate teams based on acuity and availability.
Utilization & Productivity Monitoring – Monitors staff productivity and service utilization trends. Identifies areas of inefficiency or underutilization and implements strategies to optimize resource use and maintain financial sustainability.
Compliance & Quality Assurance – Conducts regular audits of clinical records and workflows to ensure compliance with contractual, regulatory, and agency standards. Addresses consumer complaints and concerns and initiates corrective actions as needed.
Systems Collaboration – Coordinates care and communication across multiple child‑serving systems, including but not limited to DDD, DCS, juvenile justice, and specialized programs, to support integrated care and reduce service fragmentation.
Program Strategy & Improvement – Participates in strategic planning initiatives to improve program performance, enhance service delivery models, and increase access to care. Supports implementation of evidence‑based practices and innovative service models.
Crisis Response & Support – Provides daytime crisis support and participates in the crisis phone rotation. Offers real‑time guidance to teams managing high‑risk or complex clinical situations.
Other Duties as Assigned – Performs additional tasks and responsibilities consistent with the needs of the department or organization, as directed by senior leadership.
Physical Demands & Work Environment The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach; stoop, kneel to install computer equipment. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting is required. Regular, predictable attendance is required, including quarter‑driven hours as business demands dictate. The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time.
Leads Others Leads people toward meeting the organization's vision, mission, and goals.
Acts decisively: Exercises good judgment and makes effective, sound, timely and informed decisions.
Leverages diversity and inclusiveness: Recruits, develops, and retains a diverse, high‑quality workforce.
Demonstrates flexibility and resilience: Adapts and is flexible and resilient in response to constraints.
Fosters continuous improvement and innovation: Promotes efforts to improve current business processes.
Fosters integrity and honesty: Displays and fosters integrity and honesty through the promotion of mutual trust and respect.
Manages Performance
Communicates performance standards and expectations and gives timely, constructive feedback on tasks and assignments.
Supervises and manages performance: Builds and manages a multi‑sector workforce based on organizational goals, budget considerations, and staffing needs.
Thinks systematically and inspires change: Understands the "big picture" and the interrelationships of major agency programs.
Provides and fosters excellent customer service: Delivers high‑quality products and services.
Manages projects and functions: Manages projects and leads initiatives in the workplace.
Communication
Communicates effectively: Uses appropriate modes and media, targeting the amount, level of detail, and content of the information to the needs of the audience.
Manages conflict and crisis: Proactively anticipates, manages and constructively resolves conflicts and disagreements.
Builds and maintains relationships: Builds and maintains effective relationships to share information, establish partnerships, and leverage expertise to accomplish the organization's goals.
Requirements Minimum Qualifications
Must be at least 21 years of age.
Education/Experience Requirements: Must meet AHCCCS and agency requirements for designation as a Behavioral Health Professional (BHP). Acceptable licensure includes associate-level or independent-level licenses in good standing with the Arizona Board of Behavioral Health Examiners (AZBBHE) or another applicable licensing board. Eligible professionals include (but are not limited to): Licensed Clinical Social Worker (LCSW) or Licensed Master Social Worker (LMSW)
Licensed Professional Counselor (LPC) or Licensed Associate Counselor (LAC)
Licensed Marriage and Family Therapist (LMFT) or Licensed Associate Marriage and Family Therapist (LAMFT)
Licensed Independent Addiction Counselor (LIAAC) or Licensed Associate Addiction Counselor (LAAC)
Knowledge/Skills: engagement with children, adolescents, and young adults; rehabilitation/skills‑building; care coordination; crisis/safety planning support; accurate, timely documentation to policy standards; trauma‑informed, culturally responsive practice.
Technology: ability to use the EHR and standard productivity tools (Outlook, Word, Excel/Sheets); reliable email and calendar use.
Driving and Compliance: Must have a valid Arizona driver's license, acceptable driving record, current personal auto insurance, and reliable transportation for‑based work.
Clearance: Arizona Fingerprint Clearance Card (or eligibility to obtain); maintains HIPAA/confidentiality standards.
Work Conditions: able to provide services in home, school, office/clinic, community, and telehealth settings; occasional evenings/weekends as needed.
Scope of Practice
Must function within the scope of a Behavioral Health Professional (BHP) in accordance with AHCCCS policy and Arizona licensure standards.
Provides clinical oversight, supervision, and treatment services consistent with professional license, AHCCCS requirements, and agency policies.
Ensures compliance with documentation, service delivery, and supervision standards established by AHCCCS, the Arizona Administrative Code (A.A.C. R9‑10), and the applicable professional licensing board.
Preferred Qualifications
Bilingual (e.g., Spanish/English).
Experience with wraparound/CFT/ART processes, AHCCCS documentation standards, and community‑based care.
Population Served
Infant & Early Childhood (birth - 5 years)
Child (6 - 11 years)
Adolescent (12 - 17 years)
18+ (adult)
Create a job alert for this search #J-18808-Ljbffr
$1,500 Master's Level
$2,000 - Associate or Independent licensure
General Summary The general purpose of this position is to provide direct supervision to an assigned group of Program Supervisors and their direct staff within the Whatever It Takes (WIT) Department. The role ensures that services are delivered in accordance with the Arizona 12 Principles and the AHCCCS System of Care for children, adolescents, and young adults. As a licensed Behavioral Health Professional (BHP), the position includes responsibilities outlined by AHCCCS and AZDHS, such as providing clinical oversight, reviewing and signing required documentation, and ensuring that services meet medical necessity and quality standards. In addition to clinical responsibilities, this position is responsible for comprehensive program oversight, including the supervision of service delivery across multiple locations and service types—such as direct support and respite services. Many of the youth served through these programs present with high‑acuity needs and receive intensive in‑home or community‑based behavioral health services. These members often have involvement with multiple systems, including but not limited to DDD (Division of Developmental Disabilities), DCS (Department of Child Safety), juvenile probation, and other specialized programs or funding streams. Key responsibilities include referral management, monitoring program census, supporting productivity, and ensuring compliance with all contractual and regulatory obligations. The role also supports financially sustainable service delivery through oversight of utilization trends, implementation of evidence‑based practices, and the development of efficient workflows. This includes collaborating with cross‑functional teams to enhance quality of care, tracking key performance indicators, and participating in strategic planning to improve access, outcomes, and overall program impact.
Essential Functions
Program Oversight & Service Delivery – Provides oversight of intensive behavioral health services including direct support and respite, ensuring delivery is consistent with AHCCCS requirements, Arizona's 12 Principles, and the System of Care for children, adolescents, and young adults. Oversees service provision across multiple sites and ensures services are medically necessary, clinically appropriate, and responsive to member needs.
Staff Supervision & Leadership – Directly supervises Program Supervisors and their teams, providing guidance, mentorship, and support. Conducts regular supervision meetings, evaluates performance, ensures appropriate staff coverage, and facilitates professional development opportunities. Initiates timely disciplinary action, when necessary, in accordance with HR policies.
Clinical Oversight & Supervision – Provides clinical oversight to assigned supervisors and staff in alignment with licensing requirements and agency standards. Ensures clinical quality through reflective supervision, consultation, and support of staff development and clinical decision‑making.
Referral & Census Management – Monitors incoming referrals and oversees timely assignment and engagement. Tracks program census and capacity, ensuring referrals are responded to promptly and matched to appropriate teams based on acuity and availability.
Utilization & Productivity Monitoring – Monitors staff productivity and service utilization trends. Identifies areas of inefficiency or underutilization and implements strategies to optimize resource use and maintain financial sustainability.
Compliance & Quality Assurance – Conducts regular audits of clinical records and workflows to ensure compliance with contractual, regulatory, and agency standards. Addresses consumer complaints and concerns and initiates corrective actions as needed.
Systems Collaboration – Coordinates care and communication across multiple child‑serving systems, including but not limited to DDD, DCS, juvenile justice, and specialized programs, to support integrated care and reduce service fragmentation.
Program Strategy & Improvement – Participates in strategic planning initiatives to improve program performance, enhance service delivery models, and increase access to care. Supports implementation of evidence‑based practices and innovative service models.
Crisis Response & Support – Provides daytime crisis support and participates in the crisis phone rotation. Offers real‑time guidance to teams managing high‑risk or complex clinical situations.
Other Duties as Assigned – Performs additional tasks and responsibilities consistent with the needs of the department or organization, as directed by senior leadership.
Physical Demands & Work Environment The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach; stoop, kneel to install computer equipment. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting is required. Regular, predictable attendance is required, including quarter‑driven hours as business demands dictate. The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time.
Leads Others Leads people toward meeting the organization's vision, mission, and goals.
Acts decisively: Exercises good judgment and makes effective, sound, timely and informed decisions.
Leverages diversity and inclusiveness: Recruits, develops, and retains a diverse, high‑quality workforce.
Demonstrates flexibility and resilience: Adapts and is flexible and resilient in response to constraints.
Fosters continuous improvement and innovation: Promotes efforts to improve current business processes.
Fosters integrity and honesty: Displays and fosters integrity and honesty through the promotion of mutual trust and respect.
Manages Performance
Communicates performance standards and expectations and gives timely, constructive feedback on tasks and assignments.
Supervises and manages performance: Builds and manages a multi‑sector workforce based on organizational goals, budget considerations, and staffing needs.
Thinks systematically and inspires change: Understands the "big picture" and the interrelationships of major agency programs.
Provides and fosters excellent customer service: Delivers high‑quality products and services.
Manages projects and functions: Manages projects and leads initiatives in the workplace.
Communication
Communicates effectively: Uses appropriate modes and media, targeting the amount, level of detail, and content of the information to the needs of the audience.
Manages conflict and crisis: Proactively anticipates, manages and constructively resolves conflicts and disagreements.
Builds and maintains relationships: Builds and maintains effective relationships to share information, establish partnerships, and leverage expertise to accomplish the organization's goals.
Requirements Minimum Qualifications
Must be at least 21 years of age.
Education/Experience Requirements: Must meet AHCCCS and agency requirements for designation as a Behavioral Health Professional (BHP). Acceptable licensure includes associate-level or independent-level licenses in good standing with the Arizona Board of Behavioral Health Examiners (AZBBHE) or another applicable licensing board. Eligible professionals include (but are not limited to): Licensed Clinical Social Worker (LCSW) or Licensed Master Social Worker (LMSW)
Licensed Professional Counselor (LPC) or Licensed Associate Counselor (LAC)
Licensed Marriage and Family Therapist (LMFT) or Licensed Associate Marriage and Family Therapist (LAMFT)
Licensed Independent Addiction Counselor (LIAAC) or Licensed Associate Addiction Counselor (LAAC)
Knowledge/Skills: engagement with children, adolescents, and young adults; rehabilitation/skills‑building; care coordination; crisis/safety planning support; accurate, timely documentation to policy standards; trauma‑informed, culturally responsive practice.
Technology: ability to use the EHR and standard productivity tools (Outlook, Word, Excel/Sheets); reliable email and calendar use.
Driving and Compliance: Must have a valid Arizona driver's license, acceptable driving record, current personal auto insurance, and reliable transportation for‑based work.
Clearance: Arizona Fingerprint Clearance Card (or eligibility to obtain); maintains HIPAA/confidentiality standards.
Work Conditions: able to provide services in home, school, office/clinic, community, and telehealth settings; occasional evenings/weekends as needed.
Scope of Practice
Must function within the scope of a Behavioral Health Professional (BHP) in accordance with AHCCCS policy and Arizona licensure standards.
Provides clinical oversight, supervision, and treatment services consistent with professional license, AHCCCS requirements, and agency policies.
Ensures compliance with documentation, service delivery, and supervision standards established by AHCCCS, the Arizona Administrative Code (A.A.C. R9‑10), and the applicable professional licensing board.
Preferred Qualifications
Bilingual (e.g., Spanish/English).
Experience with wraparound/CFT/ART processes, AHCCCS documentation standards, and community‑based care.
Population Served
Infant & Early Childhood (birth - 5 years)
Child (6 - 11 years)
Adolescent (12 - 17 years)
18+ (adult)
Create a job alert for this search #J-18808-Ljbffr