Villaroma
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Front Desk Agent Full Time Clerical Callicoon, NY, US
2 days ago Requisition ID: 1012
Salary Range: $16.00 To $20.00 Hourly
FRONT DESK AGENT/GUEST SERVICES REPRESENTATIVE
Position Summary The Front Desk Agent serves as a vital ambassador for Villa Roma Resort, performing essential guest service duties in a dynamic hospitality environment. This position combines clerical responsibilities with customer service excellence, requiring both organizational capabilities and interpersonal skills to maintain the highest standards of guest satisfaction. The role demands up-to-date knowledge of resort resources, facilities, and rate information to provide prompt and accurate service to our guests.
Hourly, Non-Exempt
Pay Range: $16.00-$20.00
Reports to; FOM
Essential Functions and Responsibilities Guest Services Operations
Process guest arrivals and departures according to established protocols
Coordinate luggage assistance services for arriving and departing guests
Maintain accurate guest records and reservation details
Schedule additional activities and amenities for guests
Provide knowledgeable responses about resort facilities and services
Support guest needs throughout their stay
Handle all guest payment transactions accurately
Process credit card verifications and authorizations
Generate and review guest folios and bills ` Manage cash drawer operations
Post charges and payments to guest accounts
Reconcile daily transactions
Communications and Administrative Support
Operate switchboard and direct calls appropriately
Sort and distribute incoming mail
Prepare required operational reports
Maintain organized filing systems
Coordinate with all resort departments as needed
Support reservation operations
Document guest requests and concerns
Facility Maintenance
Maintain appearance and cleanliness of lobby area
Monitor coffee station supplies and presentation
Ensure front desk area remains organized and professional
Report any maintenance and cleanliness issues promptly
Required Qualifications
High school diploma or equivalent
Advanced typing and computer skills
Strong mathematical aptitude
Excellent verbal and written communication abilities
Ability to multitask in a fast‑paced environment
Preferred Qualifications
Prior hospitality industry experience
Customer service experience: 1 year
Clerical experience: 1 year
Knowledge of hotel property management systems
Experience handling cash and credit card transactions
Physical Requirements
Extended periods of standing
Basic lifting and carrying up to 25 pounds
Manual dexterity for computer and equipment use
Working Conditions
Professional resort environment
Temperature‑controlled indoor setting
High‑volume guest interaction
Fast‑paced, detail‑oriented atmosphere
Weekend and holiday scheduling required
Variable shift assignments
Schedule Options
Full‑time and part‑time positions
Day shift and evening shift availability
Guest service focus
Team collaboration
Problem‑solving ability
Time management
Basic accounting skills
Organizational capability
The Front Desk Agent must maintain consistent standards of professionalism while ensuring exceptional guest experiences. This position requires someone who can work efficiently, maintain composure during high-volume periods, and adapt to changing guest needs while following all service protocols and resort standards.
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Front Desk Agent Full Time Clerical Callicoon, NY, US
2 days ago Requisition ID: 1012
Salary Range: $16.00 To $20.00 Hourly
FRONT DESK AGENT/GUEST SERVICES REPRESENTATIVE
Position Summary The Front Desk Agent serves as a vital ambassador for Villa Roma Resort, performing essential guest service duties in a dynamic hospitality environment. This position combines clerical responsibilities with customer service excellence, requiring both organizational capabilities and interpersonal skills to maintain the highest standards of guest satisfaction. The role demands up-to-date knowledge of resort resources, facilities, and rate information to provide prompt and accurate service to our guests.
Hourly, Non-Exempt
Pay Range: $16.00-$20.00
Reports to; FOM
Essential Functions and Responsibilities Guest Services Operations
Process guest arrivals and departures according to established protocols
Coordinate luggage assistance services for arriving and departing guests
Maintain accurate guest records and reservation details
Schedule additional activities and amenities for guests
Provide knowledgeable responses about resort facilities and services
Support guest needs throughout their stay
Handle all guest payment transactions accurately
Process credit card verifications and authorizations
Generate and review guest folios and bills ` Manage cash drawer operations
Post charges and payments to guest accounts
Reconcile daily transactions
Communications and Administrative Support
Operate switchboard and direct calls appropriately
Sort and distribute incoming mail
Prepare required operational reports
Maintain organized filing systems
Coordinate with all resort departments as needed
Support reservation operations
Document guest requests and concerns
Facility Maintenance
Maintain appearance and cleanliness of lobby area
Monitor coffee station supplies and presentation
Ensure front desk area remains organized and professional
Report any maintenance and cleanliness issues promptly
Required Qualifications
High school diploma or equivalent
Advanced typing and computer skills
Strong mathematical aptitude
Excellent verbal and written communication abilities
Ability to multitask in a fast‑paced environment
Preferred Qualifications
Prior hospitality industry experience
Customer service experience: 1 year
Clerical experience: 1 year
Knowledge of hotel property management systems
Experience handling cash and credit card transactions
Physical Requirements
Extended periods of standing
Basic lifting and carrying up to 25 pounds
Manual dexterity for computer and equipment use
Working Conditions
Professional resort environment
Temperature‑controlled indoor setting
High‑volume guest interaction
Fast‑paced, detail‑oriented atmosphere
Weekend and holiday scheduling required
Variable shift assignments
Schedule Options
Full‑time and part‑time positions
Day shift and evening shift availability
Guest service focus
Team collaboration
Problem‑solving ability
Time management
Basic accounting skills
Organizational capability
The Front Desk Agent must maintain consistent standards of professionalism while ensuring exceptional guest experiences. This position requires someone who can work efficiently, maintain composure during high-volume periods, and adapt to changing guest needs while following all service protocols and resort standards.
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