The Setai, Miami Beach
Front Desk Agent (Miami Beach) The Setai, Miami Beach•Miami, FL, United States
Job Description POSITION: Front Desk Agent DEPARTMENT: Front Desk REPORTS TO: Front Office Manager
Job Summary As a Front Desk Agent at The Villa Casa Casuarina, the iconic former Versace Mansion, you will be the welcoming face and first point of contact for our distinguished guests. This unique property blends luxury, history, and world-class hospitality. Your role is to provide exceptional service that reflects the grandeur and elegance of this historic estate while ensuring guests enjoy a seamless and memorable experience.
Key Responsibilities
Greet guests warmly upon arrival and assist with check-in/check-out procedures
Manage check-in and check-out processes efficiently using our property management system
Assist guests with reservations, inquiries, and special requests, showcasing knowledge of the mansion's rich history and exclusive amenities
Respond promptly to guest needs and resolve any issues with discretion and tact to maintain the mansion's high service standards
Coordinate with housekeeping, maintenance, and concierge teams to ensure impeccable guest experiences
Handle phone calls and correspondences professionally, representing the prestige of the mansion
Maintain accurate guest records and manage billing and payment procedures
Requirements
Previous experience in a hotel or customer service role preferred.
Front Desk Agents represent the hotel to the guest throughout all stages of the guest's stay
This individual presents options and alternatives to guests and helps in making choices
Excellent organizational skills with the ability to multitask in a refined environment
Familiarity with reservation systems (e.g., Opera, SynXis, or similar PMS) is a plus.
Friendly, professional demeanor with a passion for guest service.
Ability to work flexible hours, including weekends and holidays
Fluent in English, additional languages a plus
Accommodates special requests whenever possible
Maintain accurate records of guest accounts and payments
Compensation & Benefits
$18 hourly plus commission
401(k) retirement plan.
Paid Time Off
Health, dental, and vision insurance.
Opportunities for career growth within an iconic, world-renowned property.
This is a non-management position
This is a full time position
#J-18808-Ljbffr
Job Description POSITION: Front Desk Agent DEPARTMENT: Front Desk REPORTS TO: Front Office Manager
Job Summary As a Front Desk Agent at The Villa Casa Casuarina, the iconic former Versace Mansion, you will be the welcoming face and first point of contact for our distinguished guests. This unique property blends luxury, history, and world-class hospitality. Your role is to provide exceptional service that reflects the grandeur and elegance of this historic estate while ensuring guests enjoy a seamless and memorable experience.
Key Responsibilities
Greet guests warmly upon arrival and assist with check-in/check-out procedures
Manage check-in and check-out processes efficiently using our property management system
Assist guests with reservations, inquiries, and special requests, showcasing knowledge of the mansion's rich history and exclusive amenities
Respond promptly to guest needs and resolve any issues with discretion and tact to maintain the mansion's high service standards
Coordinate with housekeeping, maintenance, and concierge teams to ensure impeccable guest experiences
Handle phone calls and correspondences professionally, representing the prestige of the mansion
Maintain accurate guest records and manage billing and payment procedures
Requirements
Previous experience in a hotel or customer service role preferred.
Front Desk Agents represent the hotel to the guest throughout all stages of the guest's stay
This individual presents options and alternatives to guests and helps in making choices
Excellent organizational skills with the ability to multitask in a refined environment
Familiarity with reservation systems (e.g., Opera, SynXis, or similar PMS) is a plus.
Friendly, professional demeanor with a passion for guest service.
Ability to work flexible hours, including weekends and holidays
Fluent in English, additional languages a plus
Accommodates special requests whenever possible
Maintain accurate records of guest accounts and payments
Compensation & Benefits
$18 hourly plus commission
401(k) retirement plan.
Paid Time Off
Health, dental, and vision insurance.
Opportunities for career growth within an iconic, world-renowned property.
This is a non-management position
This is a full time position
#J-18808-Ljbffr