Cleveland Clinic
Join the Cleveland Clinic South Pointe Hospital and experience healthcare at its best. This facility is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will provide stellar patient care, work with state‑of‑the‑art technology, and build a rewarding career with one of the most respected healthcare organizations in the world.
South Pointe Hospital’s Emergency Department has 22 beds and provides 24/7 emergency services, ranging from minor injuries to critical and resuscitative care, to more than 35,000 patients of all ages each year. Known for its collaborative, team‑based approach, this department strives to be the best place to receive care and is focused on providing an environment for caregivers to learn and become experts in their field.
Schedule A caregiver in this position works days from 7:00 a.m. – 3:30 p.m. with every other weekend and holiday rotation requirements.
Responsibilities
Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate, triage and resolve patient issues using the established HEART model.
Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co‑pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Enter and maintain confidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.
Qualifications
High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree.
Demonstrated experience in providing exceptional customer services and conflict resolution.
Preferred Qualifications
Knowledge of medical terminology.
Ability to type a minimum of 30 words per minute or demonstrate personal computer keyboard skills.
Physical Requirements
Dexterity sufficient to operate a PC and other office equipment.
Requires extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Must be able to navigate various locations and function in a fast‑paced, hectic environment.
Ability to lift and transport up to 25 pounds.
Personal Protective Equipment
Follows standard precautions using personal protective equipment as required.
Pay Range Minimum hourly: $15.75
Maximum hourly: $21.65
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
Seniority level: Entry level. Employment type: Full‑time. Job function: Other. Industries: Hospitals and Health Care.
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South Pointe Hospital’s Emergency Department has 22 beds and provides 24/7 emergency services, ranging from minor injuries to critical and resuscitative care, to more than 35,000 patients of all ages each year. Known for its collaborative, team‑based approach, this department strives to be the best place to receive care and is focused on providing an environment for caregivers to learn and become experts in their field.
Schedule A caregiver in this position works days from 7:00 a.m. – 3:30 p.m. with every other weekend and holiday rotation requirements.
Responsibilities
Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate, triage and resolve patient issues using the established HEART model.
Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co‑pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Enter and maintain confidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.
Qualifications
High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree.
Demonstrated experience in providing exceptional customer services and conflict resolution.
Preferred Qualifications
Knowledge of medical terminology.
Ability to type a minimum of 30 words per minute or demonstrate personal computer keyboard skills.
Physical Requirements
Dexterity sufficient to operate a PC and other office equipment.
Requires extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Must be able to navigate various locations and function in a fast‑paced, hectic environment.
Ability to lift and transport up to 25 pounds.
Personal Protective Equipment
Follows standard precautions using personal protective equipment as required.
Pay Range Minimum hourly: $15.75
Maximum hourly: $21.65
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
Seniority level: Entry level. Employment type: Full‑time. Job function: Other. Industries: Hospitals and Health Care.
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