Loyal Source
The Service Operations Manager is responsible for planning, implementing, and managing all activities of the Service workforce to ensure operational excellence and profitability. This role drives productivity, optimizes resource utilization, and ensures superior customer service while meeting company objectives for growth and financial performance.
Key Responsibilities
Oversee and manage the entire Service workforce, ensuring alignment with company goals.
Achieve gross profit objectives through effective scheduling, field productivity, cost control, and maximizing billings.
Provide supervision, personnel deployment, and material coordination to ensure maximum profit potential.
Manage indirect costs and expenses to remain below budget levels.
Ensure all work meets client and company standards and agreed parameters.
Deliver timely sales support to maintain full productivity of service technicians.
Prepare proposals for potential clients and assist in driving new customer acquisitions.
Set realistic schedules for self and team to maximize resource utilization and timely task completion.
Direct and coordinate workforce activities to achieve or exceed company sales standards.
Determine staffing needs; interview, hire, develop, and manage employees, including annual and monthly performance reviews.
Prepare budgets, manage revenues and expenses, and generate reports documenting results.
Authorize departmental expenditures in compliance with company policy.
May engineer, plan, schedule, service, program, and/or install fire alarm systems and related low‑voltage systems.
Perform other duties as assigned.
Experience
Minimum of 5 years in Field Leadership dealing with Security (fire also preferred)
Previous P&L responsibility and experience driving business growth.
Strong understanding of fire, CCTV, security, card access systems, and low‑voltage installation/testing.
Skills & Requirements
Expertise in organizational effectiveness and operations management.
Strong knowledge of financial and accounting principles.
Experience in employee relations, talent management, team building, and customer service.
Superior management, time management, and planning skills.
Ability to influence peers and management effectively.
Familiarity with NFPA 25 and NFPA 72 codes.
Willingness to travel, including nights and weekends, as needed.
Ability to read and interpret technical documents and company policies in English.
Physical Requirements
Ability to climb ladders, lift up to 50 lbs, and work in various environments including confined spaces.
Ability to remain stationary for extended periods and perform general office duties, including computer use.
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Key Responsibilities
Oversee and manage the entire Service workforce, ensuring alignment with company goals.
Achieve gross profit objectives through effective scheduling, field productivity, cost control, and maximizing billings.
Provide supervision, personnel deployment, and material coordination to ensure maximum profit potential.
Manage indirect costs and expenses to remain below budget levels.
Ensure all work meets client and company standards and agreed parameters.
Deliver timely sales support to maintain full productivity of service technicians.
Prepare proposals for potential clients and assist in driving new customer acquisitions.
Set realistic schedules for self and team to maximize resource utilization and timely task completion.
Direct and coordinate workforce activities to achieve or exceed company sales standards.
Determine staffing needs; interview, hire, develop, and manage employees, including annual and monthly performance reviews.
Prepare budgets, manage revenues and expenses, and generate reports documenting results.
Authorize departmental expenditures in compliance with company policy.
May engineer, plan, schedule, service, program, and/or install fire alarm systems and related low‑voltage systems.
Perform other duties as assigned.
Experience
Minimum of 5 years in Field Leadership dealing with Security (fire also preferred)
Previous P&L responsibility and experience driving business growth.
Strong understanding of fire, CCTV, security, card access systems, and low‑voltage installation/testing.
Skills & Requirements
Expertise in organizational effectiveness and operations management.
Strong knowledge of financial and accounting principles.
Experience in employee relations, talent management, team building, and customer service.
Superior management, time management, and planning skills.
Ability to influence peers and management effectively.
Familiarity with NFPA 25 and NFPA 72 codes.
Willingness to travel, including nights and weekends, as needed.
Ability to read and interpret technical documents and company policies in English.
Physical Requirements
Ability to climb ladders, lift up to 50 lbs, and work in various environments including confined spaces.
Ability to remain stationary for extended periods and perform general office duties, including computer use.
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