The University of Texas Medical Branch
Nursing Program Coordinator - Electrophysiological Lab (Galveston)
The University of Texas Medical Branch, Galveston, Texas, United States, 77554
Nursing Program Coordinator - Electrophysiological Lab (Galveston)
Job Summary : The Nursing Program Coordinator is accountable for the effective, strategic planning and the personnel, operational, and financial management of a focused clinical or support program to ensure optimal quality, cost, and service outcomes. In a clinical program, the coordinator has 24‑hour accountability for patient care delivery.
Minimum Qualifications
Bachelor’s degree in nursing
Four years RN experience, including two years progressive management experience (e.g., Charge Nurse, Nurse Manager, Assistant Nurse Manager, Nursing Supervisor)
Licenses, Registrations or Certifications
Current licensure or valid permit to practice professional nursing in Texas
Certification appropriate to specialty required within one year of hire
Preferred Qualifications
Desired two years customer service experience and/or clerical experience
Strong interpersonal skills
Bilingual/Spanish preferred
Essential Job Functions
Reports directly to UTMB Patient Navigation and Support Director
Interfaces with faculty and the health care team regarding patient compliance and prescribed care; assists with referrals; supports patients’ identified health care needs across the continuum of care; shares patient feedback with the health care team
Ensures patients’ health care needs are addressed in a timely manner, including appointments, testing, referrals, etc.
Serves as a single point of contact for the patient to provide individualized attention as far as coordination of all appointments, tests, treatments, specialty visits, and hospitalizations as indicated; guides patients and their loved ones across the continuum of care in both acute and ambulatory care settings
Demonstrates excellent oral and written communication skills; communicates effectively and professionally with patients, families, and staff
Answers phone and triages patient calls, schedules appointments and interfaces with various departments regarding patient satisfaction when indicated
Promotes teamwork and monitors patient satisfaction on behalf of Health System management through inpatient complementary visits, interfacing with Medical team, Nursing, Ambulatory Operations, Care Management and Patient Services’ Advocacy if indicated
Anticipates patient needs as well as any potential barriers to care; takes the appropriate course of action according to approved guidelines, protocols and pathways for timely access to care
Coordinates the receipt of outside medical information and distributes to appropriate personnel
Possesses knowledge of computers, other computer‑related equipment, and computer applications as related to the duties and responsibilities of the job, including proficiency in Outlook 365, Word, Excel, Access and Epic electronic medical record system
Excellent interpersonal skills; works effectively in a team environment
Serves as a resource/subject matter expert for patient/family education, including language‑specific materials
Assists patients with verbal and written recommendations about what they may wish to discuss concisely with the physician(s)/health care team members
Maintains knowledge of UTMB and community services/resources available to patients
Demonstrates a high level of productivity and dependability
Marginal or Periodic Functions
Protects self, co‑workers, and patients by following policies and procedures to prevent the spread of blood‑borne and/or airborne diseases
Adheres to internal controls and reporting structure
Performs related duties as required
Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
Location and Employment Information Primary Location: United States – Texas – Galveston Work Locations: 0870 – Jennie Sealy Hospital Job Function: Nursing & Care Management Organization: UTMB Health Employment Type: Full‑time Shift: Standard (Day Shift) Employee Status: Manager Job Level: Day Shift Seniority Level: Mid‑Senior level
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Minimum Qualifications
Bachelor’s degree in nursing
Four years RN experience, including two years progressive management experience (e.g., Charge Nurse, Nurse Manager, Assistant Nurse Manager, Nursing Supervisor)
Licenses, Registrations or Certifications
Current licensure or valid permit to practice professional nursing in Texas
Certification appropriate to specialty required within one year of hire
Preferred Qualifications
Desired two years customer service experience and/or clerical experience
Strong interpersonal skills
Bilingual/Spanish preferred
Essential Job Functions
Reports directly to UTMB Patient Navigation and Support Director
Interfaces with faculty and the health care team regarding patient compliance and prescribed care; assists with referrals; supports patients’ identified health care needs across the continuum of care; shares patient feedback with the health care team
Ensures patients’ health care needs are addressed in a timely manner, including appointments, testing, referrals, etc.
Serves as a single point of contact for the patient to provide individualized attention as far as coordination of all appointments, tests, treatments, specialty visits, and hospitalizations as indicated; guides patients and their loved ones across the continuum of care in both acute and ambulatory care settings
Demonstrates excellent oral and written communication skills; communicates effectively and professionally with patients, families, and staff
Answers phone and triages patient calls, schedules appointments and interfaces with various departments regarding patient satisfaction when indicated
Promotes teamwork and monitors patient satisfaction on behalf of Health System management through inpatient complementary visits, interfacing with Medical team, Nursing, Ambulatory Operations, Care Management and Patient Services’ Advocacy if indicated
Anticipates patient needs as well as any potential barriers to care; takes the appropriate course of action according to approved guidelines, protocols and pathways for timely access to care
Coordinates the receipt of outside medical information and distributes to appropriate personnel
Possesses knowledge of computers, other computer‑related equipment, and computer applications as related to the duties and responsibilities of the job, including proficiency in Outlook 365, Word, Excel, Access and Epic electronic medical record system
Excellent interpersonal skills; works effectively in a team environment
Serves as a resource/subject matter expert for patient/family education, including language‑specific materials
Assists patients with verbal and written recommendations about what they may wish to discuss concisely with the physician(s)/health care team members
Maintains knowledge of UTMB and community services/resources available to patients
Demonstrates a high level of productivity and dependability
Marginal or Periodic Functions
Protects self, co‑workers, and patients by following policies and procedures to prevent the spread of blood‑borne and/or airborne diseases
Adheres to internal controls and reporting structure
Performs related duties as required
Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
Location and Employment Information Primary Location: United States – Texas – Galveston Work Locations: 0870 – Jennie Sealy Hospital Job Function: Nursing & Care Management Organization: UTMB Health Employment Type: Full‑time Shift: Standard (Day Shift) Employee Status: Manager Job Level: Day Shift Seniority Level: Mid‑Senior level
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