Edgewater Federal Solutions, Inc.
Help Desk Technician
Edgewater Federal Solutions, Inc., Washington, District of Columbia, us, 20022
Overview
We are seeking a dedicated Help Desk Support Technician to join our team supporting the US Capitol Police. The ideal candidate will have a bachelor’s degree and knowledgein supportingvarious operating systems for computers and software,possessstrong written and verbal communication skills, and be able toworka full-time schedule on-site in Washington, DC. Work Location: Washington, DC Work Arrangement: Onsite Responsibilities
Essential Duties & Responsibilities:
Responsibilities include, but are not limited to the following: The Help Desk Technician is the first line of support for users seekingassistancewith hardware, software, and network-related issues. This roleis responsible forprovidingtimelyand effectiveassistanceto resolve user problems and ensure minimal disruption to business operations. Provide technical support for operating systemssuch as Window, iOS,Linuxand various software applications. Assistusers with installation, configuration, and troubleshooting of hardware and software. Provision and deploy new hardware for users. Maintaina high levelof customer service for all support requests. Take ownership of user problems and be proactive when dealing with user issues. Qualifications
US Citizenship. Active Top Secret clearance or equivalent. AnAssociate’s degreein the area of technologyplus 2 years of experience or a high school diploma and 4 years of experience. Strong troubleshooting and problem-solving skills. Excellent written and verbal communication skills. Ability toworka regular schedule at theWashington DC locations. A team player with a customer-oriented approach. Benefits: Competitive salary: $55,000 - $60,000 Paid Time Off & Holiday Pay Medical Insurance Dental Insurance Vision Insurance Disability, Life Insurance, and AD&D Flexible Spending Accounts Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution) Tuition and Technical Training Reimbursement Exercise Reimbursement Employee Assistance Program Collaborative and dynamic work environment Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularlyrequiredto stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers tooperatea computer, telephone, keyboard, and standard office equipment. Specific vision abilities required by this job include close vision requirements due to computer work. The employee must occasionally lift and/or move up to fifteen (15) pounds. Fine hand manipulation (keyboarding). Work Location: Washington, DC Work Arrangement: Onsite Working at Edgewater Federal Solutions: Edgewater Federal Solutions is a privately held government contracting firmlocatedin Frederick, MD. The company was founded in 2002 with the vision of beinghighly recognizedand admired for supporting customer missions through employee empowerment, exceptional services, andtimelydelivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Companiessince 2018. EdgewaterFederal Solutions is an Equal Opportunity Employer. It has been and continues to be our policy to provide equal employment to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, marital status, veteranstatusand/or other status protected by applicable law.
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We are seeking a dedicated Help Desk Support Technician to join our team supporting the US Capitol Police. The ideal candidate will have a bachelor’s degree and knowledgein supportingvarious operating systems for computers and software,possessstrong written and verbal communication skills, and be able toworka full-time schedule on-site in Washington, DC. Work Location: Washington, DC Work Arrangement: Onsite Responsibilities
Essential Duties & Responsibilities:
Responsibilities include, but are not limited to the following: The Help Desk Technician is the first line of support for users seekingassistancewith hardware, software, and network-related issues. This roleis responsible forprovidingtimelyand effectiveassistanceto resolve user problems and ensure minimal disruption to business operations. Provide technical support for operating systemssuch as Window, iOS,Linuxand various software applications. Assistusers with installation, configuration, and troubleshooting of hardware and software. Provision and deploy new hardware for users. Maintaina high levelof customer service for all support requests. Take ownership of user problems and be proactive when dealing with user issues. Qualifications
US Citizenship. Active Top Secret clearance or equivalent. AnAssociate’s degreein the area of technologyplus 2 years of experience or a high school diploma and 4 years of experience. Strong troubleshooting and problem-solving skills. Excellent written and verbal communication skills. Ability toworka regular schedule at theWashington DC locations. A team player with a customer-oriented approach. Benefits: Competitive salary: $55,000 - $60,000 Paid Time Off & Holiday Pay Medical Insurance Dental Insurance Vision Insurance Disability, Life Insurance, and AD&D Flexible Spending Accounts Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution) Tuition and Technical Training Reimbursement Exercise Reimbursement Employee Assistance Program Collaborative and dynamic work environment Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularlyrequiredto stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers tooperatea computer, telephone, keyboard, and standard office equipment. Specific vision abilities required by this job include close vision requirements due to computer work. The employee must occasionally lift and/or move up to fifteen (15) pounds. Fine hand manipulation (keyboarding). Work Location: Washington, DC Work Arrangement: Onsite Working at Edgewater Federal Solutions: Edgewater Federal Solutions is a privately held government contracting firmlocatedin Frederick, MD. The company was founded in 2002 with the vision of beinghighly recognizedand admired for supporting customer missions through employee empowerment, exceptional services, andtimelydelivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Companiessince 2018. EdgewaterFederal Solutions is an Equal Opportunity Employer. It has been and continues to be our policy to provide equal employment to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, marital status, veteranstatusand/or other status protected by applicable law.
#LI-HH1
#J-18808-Ljbffr