Nagase America
Operations and Customer Solutions Associate
Nagase America, Itasca, Illinois, United States, 60143
Operations and Customer Solutions Associate - Itasca, IL
Nagase America LLC is a global leader in innovative products and solutions through expertise in chemicals, plastics, electronics, automotive and life sciences. Founded 1832, NAGASE Group now has 114 group companies, spanning over 32 countries, with more than 7,000 team members worldwide. By bringing together good science with great people our customized solutions shape the future of our ever-changing world.
About the Role The OCS Associate plays a critical role in delivering exceptional service to customers, suppliers, and internal teams. This position sits at the center of operations, supporting order management, logistics coordination, inventory planning, and financial accuracy. If you enjoy working cross-functionally, managing details, and keeping operations running smoothly, this role offers meaningful impact and long‑term growth opportunities.
What You’ll Do As an OCS Associate, you’ll support day‑to‑day operational excellence by ensuring accuracy, timeliness, and strong communication across teams.
Customer & Order Support
Enter and manage customer, supplier, and vendor records accurately in internal systems
Process customer purchase orders, sales transactions, quotes, and forecasts
Create and issue customer invoices and ASNs
Support sample, trial, and service orders
Supply Chain & Logistics Coordination
Prepare and submit purchase orders to suppliers
Coordinate inbound material and outbound logistics, including freight and duty postings
Prepare logistics quotes and manage transportation details
Monitor inventory needs in collaboration with Sales and Operations
Process supplier invoices and maintain accurate pricing records
Post freight, logistics, and duty‑related transactions
Ensure all documentation is properly filed and maintained in Docuware
Support monthly and annual close by completing tasks accurately and on time
Partner closely with Sales, Operations, and leadership to resolve issues in real time
Identify and elevate risks, rejections, or delays promptly
Participate in daily, weekly, and monthly planning activities
Contribute feedback and insights to improve systems, workflows, and tools
Work within company‑developed and third‑party systems, including SAP, Mezzanine, Overdrive, EDI (Radley), CRM, and Docuware
What We’re Looking For
Associate degree in business, operations, logistics, sales, or a related field (or equivalent experience)
3+ years of experience in an operations, customer solutions, or supply chain environment
Experience within the automotive supplier industry is a plus
Working knowledge of SAP and related operational systems
Strong attention to detail, organization, and follow‑through
Ability to prioritize tasks, meet deadlines, and communicate clearly in a fast‑paced environment
Full‑time, Monday through Friday (flexibility for early mornings, evenings, or occasional weekends as needed)
Hybrid work environment
Occasional travel based on business needs
Why Join Us
Be part of a collaborative, solutions‑focused operations team
Gain exposure to end‑to‑end supply chain and customer operations
Work in a role where accuracy, communication, and initiative truly matter
Opportunity to grow skills across operations, logistics, and systems
#Nagase #Hybrid
#J-18808-Ljbffr
About the Role The OCS Associate plays a critical role in delivering exceptional service to customers, suppliers, and internal teams. This position sits at the center of operations, supporting order management, logistics coordination, inventory planning, and financial accuracy. If you enjoy working cross-functionally, managing details, and keeping operations running smoothly, this role offers meaningful impact and long‑term growth opportunities.
What You’ll Do As an OCS Associate, you’ll support day‑to‑day operational excellence by ensuring accuracy, timeliness, and strong communication across teams.
Customer & Order Support
Enter and manage customer, supplier, and vendor records accurately in internal systems
Process customer purchase orders, sales transactions, quotes, and forecasts
Create and issue customer invoices and ASNs
Support sample, trial, and service orders
Supply Chain & Logistics Coordination
Prepare and submit purchase orders to suppliers
Coordinate inbound material and outbound logistics, including freight and duty postings
Prepare logistics quotes and manage transportation details
Monitor inventory needs in collaboration with Sales and Operations
Process supplier invoices and maintain accurate pricing records
Post freight, logistics, and duty‑related transactions
Ensure all documentation is properly filed and maintained in Docuware
Support monthly and annual close by completing tasks accurately and on time
Partner closely with Sales, Operations, and leadership to resolve issues in real time
Identify and elevate risks, rejections, or delays promptly
Participate in daily, weekly, and monthly planning activities
Contribute feedback and insights to improve systems, workflows, and tools
Work within company‑developed and third‑party systems, including SAP, Mezzanine, Overdrive, EDI (Radley), CRM, and Docuware
What We’re Looking For
Associate degree in business, operations, logistics, sales, or a related field (or equivalent experience)
3+ years of experience in an operations, customer solutions, or supply chain environment
Experience within the automotive supplier industry is a plus
Working knowledge of SAP and related operational systems
Strong attention to detail, organization, and follow‑through
Ability to prioritize tasks, meet deadlines, and communicate clearly in a fast‑paced environment
Full‑time, Monday through Friday (flexibility for early mornings, evenings, or occasional weekends as needed)
Hybrid work environment
Occasional travel based on business needs
Why Join Us
Be part of a collaborative, solutions‑focused operations team
Gain exposure to end‑to‑end supply chain and customer operations
Work in a role where accuracy, communication, and initiative truly matter
Opportunity to grow skills across operations, logistics, and systems
#Nagase #Hybrid
#J-18808-Ljbffr