FirstService Residential
Job Overview:
The Onsite
Operations Manager
is a key on‑site role responsible for overseeing front‑desk Resident Services operations and comprehensive HOA landscape and common‑area operations. This position directly supervises onsite Resident Services associates while managing all aspects of landscape maintenance, vendor performance, and related operational initiatives.
The Operations Manager supports the General Manager in executing Board‑directed goals, maintaining FirstService Residential’s Global Service Standards, and ensuring the community’s operations and grounds are maintained in a safe, attractive, compliant, and fiscally responsible manner.
This role requires a visible, hands‑on leader who balances resident‑facing service excellence with strong operational oversight, vendor management, and attention to detail.
Compensation $70-75K/Yr
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Job Responsibilities Resident Services Operations & Oversight
Directly supervise, coach, and support two (2) front‑desk Resident Services associates
Participate in the recruitment, hiring, onboarding, training, and performance evaluation of Resident Services staff
Prepare, manage, and adjust Resident Services schedules and ensure accurate timekeeping submissions
Establish and enforce clear service standards, expectations, and accountability for Resident Services operations
Ensure consistent, professional, and resident‑focused customer service aligned with FirstService Residential Global Service Standards
Serve as an escalation point for resident service concerns as appropriate and assist with timely resolution
Promote a positive, respectful, and collaborative work environment within the Resident Services team
Landscape & Common Area Operations
Oversee all common‑area landscape maintenance, enhancements, and related operational projects
Manage landscape vendors, including contract compliance, performance monitoring, and issue resolution
Conduct regular site walks to identify maintenance needs, safety concerns, and quality issues
Coordinate landscape repairs, improvements, seasonal programs, and enhancement initiatives
Support the bidding and proposal review process for landscape and related operational contracts
Monitor landscape‑related budget line items, track expenses, and report variances to the General Manager
Ensure landscape standards align with governing documents, Board direction, company standards, and applicable regulations
Partner with maintenance and management teams to ensure common areas are safe, clean, and well‑maintained
Vendor & Project Coordination
Act as the primary on‑site liaison for landscape contractors and select operational vendors
Coordinate project timelines, site access, and communications with vendors and management
Track work orders, proposals, contracts, and follow‑up items to completion
Maintain professional, solution‑oriented relationships with all service providers
Ensure vendors comply with contractual requirements, insurance standards, and community rules
Events & Community Support
Support community events requiring operational, facilities, or vendor coordination
Adjust work schedule as needed to provide on‑site coverage for weekend or after‑hours events
Coordinate with management, vendors, and staff to ensure events are conducted safely and successfully
Assist with logistics, setup, and vendor oversight related to community functions
Administration & Reporting
Prepare operational reports, summaries, and updates as requested by the General Manager
Track operational activities, vendor performance, and outstanding action items
Assist with Board and committee agenda items, meeting materials, and presentations related to operations and landscape matters
Attend committee and Board meetings as required
Ensure adherence to FirstService Residential policies, procedures, and standard operating practices
Maintain accurate records and documentation related to operations and vendor activities
Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Strong leadership, coaching, and interpersonal skills
Excellent resident service, communication, and conflict‑resolution abilities
Proven vendor and contract management experience
Ability to prioritize multiple responsibilities in a fast‑paced environment
Strong organizational, problem‑solving, and follow‑up skills
Ability to exercise sound judgment and maintain confidentiality
Education & Experience
High school diploma or equivalent required
Associate or bachelor’s degree in business administration, Property Management, Facilities Management, or a related field preferred
2–5 years of experience in HOA operations, property management, facilities operations, or a related field, preferably in an onsite environment
Prior experience supervising Resident Services staff and managing vendors
Knowledge of HOA governing documents and California HOA regulations
Proficiency with property management systems, work order platforms, and Microsoft Office
Physical Requirements & Work Environment
Regularly required to walk the community and conduct site inspections, including stairs, uneven surfaces, and outdoor areas
Ability to stand, walk, sit, bend, and reach for extended periods as needed to perform job duties
Ability to lift, carry, push, or pull up to 25 pounds, with or without reasonable accommodation
Ability to work outdoors and in varying weather conditions as required for inspections, events, and operational oversight
Visual and auditory ability to observe conditions, communicate with residents, staff, and vendors, and respond to operational needs
Flexibility to work evenings, weekends, or after‑hours based on operational demands and community events
Certificates, Licenses, and Registrations
Valid California Driver’s License and ability to maintain insurability under company guidelines.
Ability to complete and maintain FirstService Residential required training and certifications, including safety, harassment prevention, leadership, and operational compliance training
Supervisory Responsibilities
Directly supervise, coach, and support two (2) front‑desk Resident Services associates
Tools & Equipment Used
General office equipment.
Travel
Some travel may be required.
What We Offer
Medical, dental, and vision plans (full time and part time 30+ hours)
Part time 20+ hours qualify for dental and vision
401K match
Time off including vacation, sick, and company paid holidays
Pet insurance available
Tuition reimbursement
Legal services
Free emotional wellbeing and daily life assistance support for all associates
Domestic partner coverage
Health savings account
Flexible spending account
About Us FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
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Operations Manager
is a key on‑site role responsible for overseeing front‑desk Resident Services operations and comprehensive HOA landscape and common‑area operations. This position directly supervises onsite Resident Services associates while managing all aspects of landscape maintenance, vendor performance, and related operational initiatives.
The Operations Manager supports the General Manager in executing Board‑directed goals, maintaining FirstService Residential’s Global Service Standards, and ensuring the community’s operations and grounds are maintained in a safe, attractive, compliant, and fiscally responsible manner.
This role requires a visible, hands‑on leader who balances resident‑facing service excellence with strong operational oversight, vendor management, and attention to detail.
Compensation $70-75K/Yr
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Job Responsibilities Resident Services Operations & Oversight
Directly supervise, coach, and support two (2) front‑desk Resident Services associates
Participate in the recruitment, hiring, onboarding, training, and performance evaluation of Resident Services staff
Prepare, manage, and adjust Resident Services schedules and ensure accurate timekeeping submissions
Establish and enforce clear service standards, expectations, and accountability for Resident Services operations
Ensure consistent, professional, and resident‑focused customer service aligned with FirstService Residential Global Service Standards
Serve as an escalation point for resident service concerns as appropriate and assist with timely resolution
Promote a positive, respectful, and collaborative work environment within the Resident Services team
Landscape & Common Area Operations
Oversee all common‑area landscape maintenance, enhancements, and related operational projects
Manage landscape vendors, including contract compliance, performance monitoring, and issue resolution
Conduct regular site walks to identify maintenance needs, safety concerns, and quality issues
Coordinate landscape repairs, improvements, seasonal programs, and enhancement initiatives
Support the bidding and proposal review process for landscape and related operational contracts
Monitor landscape‑related budget line items, track expenses, and report variances to the General Manager
Ensure landscape standards align with governing documents, Board direction, company standards, and applicable regulations
Partner with maintenance and management teams to ensure common areas are safe, clean, and well‑maintained
Vendor & Project Coordination
Act as the primary on‑site liaison for landscape contractors and select operational vendors
Coordinate project timelines, site access, and communications with vendors and management
Track work orders, proposals, contracts, and follow‑up items to completion
Maintain professional, solution‑oriented relationships with all service providers
Ensure vendors comply with contractual requirements, insurance standards, and community rules
Events & Community Support
Support community events requiring operational, facilities, or vendor coordination
Adjust work schedule as needed to provide on‑site coverage for weekend or after‑hours events
Coordinate with management, vendors, and staff to ensure events are conducted safely and successfully
Assist with logistics, setup, and vendor oversight related to community functions
Administration & Reporting
Prepare operational reports, summaries, and updates as requested by the General Manager
Track operational activities, vendor performance, and outstanding action items
Assist with Board and committee agenda items, meeting materials, and presentations related to operations and landscape matters
Attend committee and Board meetings as required
Ensure adherence to FirstService Residential policies, procedures, and standard operating practices
Maintain accurate records and documentation related to operations and vendor activities
Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Strong leadership, coaching, and interpersonal skills
Excellent resident service, communication, and conflict‑resolution abilities
Proven vendor and contract management experience
Ability to prioritize multiple responsibilities in a fast‑paced environment
Strong organizational, problem‑solving, and follow‑up skills
Ability to exercise sound judgment and maintain confidentiality
Education & Experience
High school diploma or equivalent required
Associate or bachelor’s degree in business administration, Property Management, Facilities Management, or a related field preferred
2–5 years of experience in HOA operations, property management, facilities operations, or a related field, preferably in an onsite environment
Prior experience supervising Resident Services staff and managing vendors
Knowledge of HOA governing documents and California HOA regulations
Proficiency with property management systems, work order platforms, and Microsoft Office
Physical Requirements & Work Environment
Regularly required to walk the community and conduct site inspections, including stairs, uneven surfaces, and outdoor areas
Ability to stand, walk, sit, bend, and reach for extended periods as needed to perform job duties
Ability to lift, carry, push, or pull up to 25 pounds, with or without reasonable accommodation
Ability to work outdoors and in varying weather conditions as required for inspections, events, and operational oversight
Visual and auditory ability to observe conditions, communicate with residents, staff, and vendors, and respond to operational needs
Flexibility to work evenings, weekends, or after‑hours based on operational demands and community events
Certificates, Licenses, and Registrations
Valid California Driver’s License and ability to maintain insurability under company guidelines.
Ability to complete and maintain FirstService Residential required training and certifications, including safety, harassment prevention, leadership, and operational compliance training
Supervisory Responsibilities
Directly supervise, coach, and support two (2) front‑desk Resident Services associates
Tools & Equipment Used
General office equipment.
Travel
Some travel may be required.
What We Offer
Medical, dental, and vision plans (full time and part time 30+ hours)
Part time 20+ hours qualify for dental and vision
401K match
Time off including vacation, sick, and company paid holidays
Pet insurance available
Tuition reimbursement
Legal services
Free emotional wellbeing and daily life assistance support for all associates
Domestic partner coverage
Health savings account
Flexible spending account
About Us FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
#J-18808-Ljbffr