State of Colorado
Title Services Clerk - Administrative Assistant II
State of Colorado, Denver, Colorado, United States, 80285
Mission
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. Vision
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. Vehicle Services Section
The Vehicle Services Section ensures compliance with the laws that govern the vehicle titling and registration processes. It provides guidance and training to the state’s authorized agents, the public, and other entities involved in the Title and Registration processes. Title Services Clerk Position
We’re hiring a detailed and customer‑service oriented individual to be our Title Services Clerk in the Vehicle Services Section of the DMV. Use your multitasking abilities to troubleshoot, research, and take care of county and public questions and requests. Your technology skills will allow for quick and accurate data entry. Primary Duties
Title Auditing : Provides knowledge and guidance to counties and the public regarding title and registration questions via phone or written correspondence, researches and provides copies of documents to other government entities, companies and the public, and audits and ensures documents are complete and accurate. DRIVES Record Maintenance : Reviews, identifies, comments and modifies motor vehicle records appropriately. In‑Office Work
In‑office work is required for training or other work tasks as needed. Residency Requirement
This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification
G3A3XX ADMINISTRATIVE ASSISTANT II Minimum Qualifications
Two (2) years of relevant experience in General Clerical and/or Call Center work. Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community. Data entry, including entering information into a program or database (appointments, contact information, customer records). Regular daily work responsibilities utilizing equipment and software used in offices (E‑Mail, Microsoft Office programs, Google Apps, etc.). Regular daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies. Typing professional emails, letters, reports, briefings, forms, memoranda, etc. Reviewing and comparing data for accuracy and completeness; gathering specified information and compiling routine reports. Preferred Qualifications
Two plus years working in a complex, high‑volume call center. Experience working with sensitive information of a confidential nature. Career progression in a general clerical and/or customer service position. Conditions of Employment
Employees are expected to uphold the highest standards of honesty, integrity, and public confidence. All personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, undergo a pre‑employment evaluation of tax records/accounts, complete a successful background investigation and reference check prior to appointment, and comply with the Universal Driving Standards Policy for any State‑owned vehicle usage. Equity, Diversity, and Inclusion Compliance
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity. The State is an equal‑opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities. We encourage candidates from all identities, backgrounds, and abilities to apply. If you have a disability and require reasonable accommodation, please direct your inquiries to
dor_ohr@state.co.us . Methods of Appointment
Appointment to the vacancy is expected to come from the eligible list created. However, at the discretion of the appointing authority, the position may be filled by another method of appointment for a valid articulated business reason. Step Pay Program
Former or current State employees must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification’s pay range based on completed years in their current class series. Contact Information
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your email to accept messages from "state.co.us" and "info@governmentjobs.com". The email address for the ADA accommodations inbox is
dor_ohr@state.co.us . For the official appeal form, send email to
dpa_state.personnelboard@state.co.us
within ten (10) calendar days from your receipt of notice. Application Instructions
Apply online through the State of Colorado system. If you prefer a paper application, download the PDF from the provided link. All paper applications must be emailed to
dor_ohr@state.co.us
before the closing date and time of the application period listed on this announcement.
#J-18808-Ljbffr
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. Vision
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. Vehicle Services Section
The Vehicle Services Section ensures compliance with the laws that govern the vehicle titling and registration processes. It provides guidance and training to the state’s authorized agents, the public, and other entities involved in the Title and Registration processes. Title Services Clerk Position
We’re hiring a detailed and customer‑service oriented individual to be our Title Services Clerk in the Vehicle Services Section of the DMV. Use your multitasking abilities to troubleshoot, research, and take care of county and public questions and requests. Your technology skills will allow for quick and accurate data entry. Primary Duties
Title Auditing : Provides knowledge and guidance to counties and the public regarding title and registration questions via phone or written correspondence, researches and provides copies of documents to other government entities, companies and the public, and audits and ensures documents are complete and accurate. DRIVES Record Maintenance : Reviews, identifies, comments and modifies motor vehicle records appropriately. In‑Office Work
In‑office work is required for training or other work tasks as needed. Residency Requirement
This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification
G3A3XX ADMINISTRATIVE ASSISTANT II Minimum Qualifications
Two (2) years of relevant experience in General Clerical and/or Call Center work. Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community. Data entry, including entering information into a program or database (appointments, contact information, customer records). Regular daily work responsibilities utilizing equipment and software used in offices (E‑Mail, Microsoft Office programs, Google Apps, etc.). Regular daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies. Typing professional emails, letters, reports, briefings, forms, memoranda, etc. Reviewing and comparing data for accuracy and completeness; gathering specified information and compiling routine reports. Preferred Qualifications
Two plus years working in a complex, high‑volume call center. Experience working with sensitive information of a confidential nature. Career progression in a general clerical and/or customer service position. Conditions of Employment
Employees are expected to uphold the highest standards of honesty, integrity, and public confidence. All personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, undergo a pre‑employment evaluation of tax records/accounts, complete a successful background investigation and reference check prior to appointment, and comply with the Universal Driving Standards Policy for any State‑owned vehicle usage. Equity, Diversity, and Inclusion Compliance
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity. The State is an equal‑opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities. We encourage candidates from all identities, backgrounds, and abilities to apply. If you have a disability and require reasonable accommodation, please direct your inquiries to
dor_ohr@state.co.us . Methods of Appointment
Appointment to the vacancy is expected to come from the eligible list created. However, at the discretion of the appointing authority, the position may be filled by another method of appointment for a valid articulated business reason. Step Pay Program
Former or current State employees must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification’s pay range based on completed years in their current class series. Contact Information
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your email to accept messages from "state.co.us" and "info@governmentjobs.com". The email address for the ADA accommodations inbox is
dor_ohr@state.co.us . For the official appeal form, send email to
dpa_state.personnelboard@state.co.us
within ten (10) calendar days from your receipt of notice. Application Instructions
Apply online through the State of Colorado system. If you prefer a paper application, download the PDF from the provided link. All paper applications must be emailed to
dor_ohr@state.co.us
before the closing date and time of the application period listed on this announcement.
#J-18808-Ljbffr