Heartlandhealth
Non-Exempt Function (Hourly $25.60 - $32.50)
Job Purpose The Clinical EHR Superuser serves as a key resource and subject matter expert for clinical staff, specifically front office, and nursing teams, on the use and optimization of the Electronic Health Record (EHR) system. This role provides frontline and on-hands support, training, and guidance to clinicians and care teams to enhance workflow efficiency, documentation accuracy, and patient care delivery.
Working in close collaboration with IT, clinical and quality management leadership, and EHR vendor support teams, the Clinical EHR Superuser plays a vital role in troubleshooting system issues, implementing EHR enhancements, supporting quality reporting, and promoting the adoption of EHR and quality best practices across the organization.
Duties and Responsibilities EHR Training & Support
Deliver training and ongoing support to clinical and front office staff on EHR navigation, workflows, documentation standards, and system updates.
Serve as the frontline support contact for EHR-related questions and troubleshooting; escalate technical issues as needed.
Assist with onboarding and training new staff to ensure consistent EHR competency.
Workflow Optimization
Evaluate current clinical and administrative workflows to identify opportunities for streamlining and improving efficiency.
Collaborate with clinical and operations teams to optimize use of the EHR to support patient care, documentation quality, and staff productivity.
Recommend workflow enhancements to support quality metrics, care coordination, and risk adjustment efforts.
Troubleshooting & System Support
Monitor EHR utilization and proactively identify user issues, documentation gaps, or system inefficiencies.
Participate in testing, validation, and rollout of EHR upgrades, patches, or new features.
Communicate EHR changes and system enhancements clearly to staff in real time.
Clinical Quality Improvement
Work with quality improvement and clinical leadership teams to align EHR workflows with quality metrics and reporting requirements (e.g., UDS, HEDIS, eCQMs, PCMH).
Promote accurate, complete, and timely documentation that supports value-based care and compliance goals.
Assist in identifying documentation patterns that affect clinical quality outcomes and work with staff to address gaps or inconsistencies.
Support data capture and reporting related to quality initiatives, regulatory compliance, and care transformation efforts.
Orientation and Onboarding
Participate in the development and delivery of orientation programs for front office and nursing staff, ensuring comprehensive training on clinical policies, procedures, and systems.
Support front office or nursing preceptors and mentors in providing guidance and support to new clinical staff during the onboarding process.
Evaluate the effectiveness of orientation programs and make continuous improvements to enhance the experience and competence of new staff members.
Act as a liaison between clinical users, IT teams, quality improvement staff, and EHR vendors.
Participate in multidisciplinary improvement initiatives and serve as a representative for clinical EHR users in system or quality improvement meetings.
Maintain a continuous feedback loop with end users to assess EHR needs and enhance satisfaction and system effectiveness.
Referral Management & Care Coordination
Perform monthly referral management quality improvement reporting and related activities per the QI/QA Plan, including quarterly provider-based reporting for referrals.
Develop, review, and revise standard operating procedures (SOPs) for referral and prior authorization workflows. SOPs tied to compliance manuals (e.g., SOP – Prior Authorizations Referral Tracking) require additional approval.
Monitor and report team performance in relation to operations and risk management, including:
Outstanding referrals, diagnostic imaging, and in-house medical procedure authorizations
Departmental key performance indicators (KPIs)
Approve and monitor timecards and PTO requests; request Time Doctor and badge access reports as needed for validation.
Conduct staff meetings and 1:1s to provide updates, performance feedback, and receive input from team members.
Deliver disciplinary actions regarding performance or attendance, as guided by personnel policy.
Qualifications
Licensed Practical Coordinator (LPN), or other nursing professional
Minimum of 3 years of experience in a clinical environment; experience in ambulatory clinic.
Minimum of 3+ years of clinical nursing experience, with a focus on quality improvement, patient safety, or clinical informatics preferred.
2+ years of clinical or administrative experience in a healthcare setting using the eClinical Works system.
On-the-job training and completion of required technical certifications for superuser will need to be completed within 12 months of hire.
Valid BLS
Experience in integrated healthcare settings is highly desirable.
Ability to collect and analyze patient data to improve clinical outcomes.
Computer skills to navigate Electronic Health Record software; eCW experience required.
Strong clinical background with a solid understanding of patient care processes, safety standards, and quality improvement methodologies.
Strong analytical and problem-solving skills, with the ability to assess clinical workflows and recommend improvements.
Federally Qualified Health Center or public health experience preferred.
Working conditions
This role requires movement throughout the building day or multiple locations during the day.
This role may be exposed to infections and contagious diseases.
This role is subject to interruptions.
This role requires management of personnel and procedures in a high stress environment.
This role completes tasks that are performed in close physical proximity to other people.
This role requires working indoors in environmentally controlled conditions.
Physical Requirements
Moves equipment up to 50 pounds.
Moves throughout the building to meet with employees, patients, or visitors.
Must be able to remain in a stationary position during shift.
Ability to read, write, and speak English.
Frequent communication with patients about their experience at the health center. Must be able to exchange accurate information in these situations.
Operate a computer and other office equipment, such as tablets, scanners, printers, and phones.
Adhere to process protocol or procedures.
Details
Schedule: Full-time non-exempt.
Hours Mon-Friday 8:00AM-5:00PM (average 40 hours/week)
Location: All locations Heartland Community Health Center
Schedule may be altered by supervisor(s) as needed to allow for completion of expected duties of the position at any location.
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Job Purpose The Clinical EHR Superuser serves as a key resource and subject matter expert for clinical staff, specifically front office, and nursing teams, on the use and optimization of the Electronic Health Record (EHR) system. This role provides frontline and on-hands support, training, and guidance to clinicians and care teams to enhance workflow efficiency, documentation accuracy, and patient care delivery.
Working in close collaboration with IT, clinical and quality management leadership, and EHR vendor support teams, the Clinical EHR Superuser plays a vital role in troubleshooting system issues, implementing EHR enhancements, supporting quality reporting, and promoting the adoption of EHR and quality best practices across the organization.
Duties and Responsibilities EHR Training & Support
Deliver training and ongoing support to clinical and front office staff on EHR navigation, workflows, documentation standards, and system updates.
Serve as the frontline support contact for EHR-related questions and troubleshooting; escalate technical issues as needed.
Assist with onboarding and training new staff to ensure consistent EHR competency.
Workflow Optimization
Evaluate current clinical and administrative workflows to identify opportunities for streamlining and improving efficiency.
Collaborate with clinical and operations teams to optimize use of the EHR to support patient care, documentation quality, and staff productivity.
Recommend workflow enhancements to support quality metrics, care coordination, and risk adjustment efforts.
Troubleshooting & System Support
Monitor EHR utilization and proactively identify user issues, documentation gaps, or system inefficiencies.
Participate in testing, validation, and rollout of EHR upgrades, patches, or new features.
Communicate EHR changes and system enhancements clearly to staff in real time.
Clinical Quality Improvement
Work with quality improvement and clinical leadership teams to align EHR workflows with quality metrics and reporting requirements (e.g., UDS, HEDIS, eCQMs, PCMH).
Promote accurate, complete, and timely documentation that supports value-based care and compliance goals.
Assist in identifying documentation patterns that affect clinical quality outcomes and work with staff to address gaps or inconsistencies.
Support data capture and reporting related to quality initiatives, regulatory compliance, and care transformation efforts.
Orientation and Onboarding
Participate in the development and delivery of orientation programs for front office and nursing staff, ensuring comprehensive training on clinical policies, procedures, and systems.
Support front office or nursing preceptors and mentors in providing guidance and support to new clinical staff during the onboarding process.
Evaluate the effectiveness of orientation programs and make continuous improvements to enhance the experience and competence of new staff members.
Act as a liaison between clinical users, IT teams, quality improvement staff, and EHR vendors.
Participate in multidisciplinary improvement initiatives and serve as a representative for clinical EHR users in system or quality improvement meetings.
Maintain a continuous feedback loop with end users to assess EHR needs and enhance satisfaction and system effectiveness.
Referral Management & Care Coordination
Perform monthly referral management quality improvement reporting and related activities per the QI/QA Plan, including quarterly provider-based reporting for referrals.
Develop, review, and revise standard operating procedures (SOPs) for referral and prior authorization workflows. SOPs tied to compliance manuals (e.g., SOP – Prior Authorizations Referral Tracking) require additional approval.
Monitor and report team performance in relation to operations and risk management, including:
Outstanding referrals, diagnostic imaging, and in-house medical procedure authorizations
Departmental key performance indicators (KPIs)
Approve and monitor timecards and PTO requests; request Time Doctor and badge access reports as needed for validation.
Conduct staff meetings and 1:1s to provide updates, performance feedback, and receive input from team members.
Deliver disciplinary actions regarding performance or attendance, as guided by personnel policy.
Qualifications
Licensed Practical Coordinator (LPN), or other nursing professional
Minimum of 3 years of experience in a clinical environment; experience in ambulatory clinic.
Minimum of 3+ years of clinical nursing experience, with a focus on quality improvement, patient safety, or clinical informatics preferred.
2+ years of clinical or administrative experience in a healthcare setting using the eClinical Works system.
On-the-job training and completion of required technical certifications for superuser will need to be completed within 12 months of hire.
Valid BLS
Experience in integrated healthcare settings is highly desirable.
Ability to collect and analyze patient data to improve clinical outcomes.
Computer skills to navigate Electronic Health Record software; eCW experience required.
Strong clinical background with a solid understanding of patient care processes, safety standards, and quality improvement methodologies.
Strong analytical and problem-solving skills, with the ability to assess clinical workflows and recommend improvements.
Federally Qualified Health Center or public health experience preferred.
Working conditions
This role requires movement throughout the building day or multiple locations during the day.
This role may be exposed to infections and contagious diseases.
This role is subject to interruptions.
This role requires management of personnel and procedures in a high stress environment.
This role completes tasks that are performed in close physical proximity to other people.
This role requires working indoors in environmentally controlled conditions.
Physical Requirements
Moves equipment up to 50 pounds.
Moves throughout the building to meet with employees, patients, or visitors.
Must be able to remain in a stationary position during shift.
Ability to read, write, and speak English.
Frequent communication with patients about their experience at the health center. Must be able to exchange accurate information in these situations.
Operate a computer and other office equipment, such as tablets, scanners, printers, and phones.
Adhere to process protocol or procedures.
Details
Schedule: Full-time non-exempt.
Hours Mon-Friday 8:00AM-5:00PM (average 40 hours/week)
Location: All locations Heartland Community Health Center
Schedule may be altered by supervisor(s) as needed to allow for completion of expected duties of the position at any location.
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