Foundation Building Materials
Inside Sales, Counter
Foundation Building Materials, North Tonawanda, New York, United States
Inside Sales, Counter Foundation Building Materials•Tonawanda, New York, USA
About Us Foundation Building Materials (FBM)
is a leading construction materials distribution company that serves the commercial and residential construction markets across North America. With a commitment to innovation quality and customer satisfaction FBM provides a wide range of construction products and services to contractors and builders. Based in California FBM has more than 7000 Employees and 400 Locations across the United States and Canada. FBMs Core Values of Safety First Customer Driven Valuing Our People Integrity and the Pursuit of Excellence form the foundation for an excellent Customer experience that is recognized across the industry.
Overview At Foundation Building Materials (FBM)
Inside Sales Counter Professionals
are trusted partners who build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions youll be at the heart of our success.
Responsibilities and Qualifications 1. Customer Service & Sales Support
Maintain professional courteous communication with customers before during and after sales.
Provide knowledgeable product support and resolve issues efficiently.
Assist walk-in customers and handle inquiries or complaints promptly.
Drive profitable sales through effective selling upselling and cross-selling.
2. Order Management & Communication
Enter orders pricing and customer data into systems accurately.
Respond to orders and quote requests via multiple channels (phone email fax etc.)
Collaborate with outside sales reps and internal teams to fulfill customer needs.
3. Inventory & Showroom Operations
Maintain stock levels organize the showroom and support physical inventories.
Schedule and coordinate inbound/outbound deliveries and shipping logistics.
Negotiate freight rates and manage inventory movement efficiently.
4. Cash Handling & System Use
Operate and balance the cash register and drawer daily using proper procedures
Utilize management software for billing reporting and project tracking.
5. Product & Project Knowledge
Maintain up-to-date product expertise.
Manage documentation and order details for large or complex projects.
6. Logistics & Operations Coordination
Coordinate deliveries with Operations staff.
Coordinate purchase and delivery of special products. Obtain information on pricing specifications uses and availability.
7. Safety
Maintain a clean safe and organized warehouse environment.
Follow all safety protocols and the Occupational Safety and Health Administration (OSHA) requirements to maintain a safe working environment.
Use proper lifting techniques.
Adheres to all driving regulations based on state and/or jurisdiction policies such as wearing a seatbelt.
Wear appropriate personal protective equipment safety shoes and clothing.
8. Trainings
Must attend all required meetings in relation to sales and all company required training programs.
9. Physical Requirements
Frequent use of hands and arms for equipment operation grasping and manipulation.
Occasional pushing pulling lifting or carrying approximately 50 lbs. utilizing proper lifting procedures.
Occasional driving or sitting in a truck forklift or other similar equipment.
Additional physical requirements may be needed as duties are assigned.
10. Miscellaneous
Support our values in the stated areas of Safety Customer Focus Teamwork Integrity and being a Company of Choice for both employees and customers.
Other duties as assigned.
Qualifications
High school diploma or equivalent required
2 years inside sales experience (incoming call preferred)
Excellent verbal communication skills and telephone manner
Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
Familiarity with Windows operating systems
Warehouse work which includes forklift experience/training.
Compensation and Benefits Reports To:
Branch Manager
Compensation
Base : $18.00-21.00/Hourly
Bonus : Not Eligible
Benefits
Medical
Dental
Vision
HSA/ FSA plans
Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
Critical illness Hospital Indemnity Accident Coverage
Legal Insurance Plan
Generous 401(k) plan with company match
Equal Opportunity Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs job requirements merit and individual qualifications without regard to race color religion sex sexual orientation gender identity or expression national origin age disability status genetic information veteran status or any other characteristic protected by federal state or local law.
In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed please contact Human Resources at
Salary Range Min: USD $18.50/Hr. Max: USD $30.40/Hr.
Key Skills Instrument, Business Consultancy, Cosmetology, Elevator Maintenance, AC Maintenance, Marine Services
Job Details
Employment Type:
Full-Time
Experience:
years
Vacancy:
1
Hourly Salary:
18 - 21
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About Us Foundation Building Materials (FBM)
is a leading construction materials distribution company that serves the commercial and residential construction markets across North America. With a commitment to innovation quality and customer satisfaction FBM provides a wide range of construction products and services to contractors and builders. Based in California FBM has more than 7000 Employees and 400 Locations across the United States and Canada. FBMs Core Values of Safety First Customer Driven Valuing Our People Integrity and the Pursuit of Excellence form the foundation for an excellent Customer experience that is recognized across the industry.
Overview At Foundation Building Materials (FBM)
Inside Sales Counter Professionals
are trusted partners who build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions youll be at the heart of our success.
Responsibilities and Qualifications 1. Customer Service & Sales Support
Maintain professional courteous communication with customers before during and after sales.
Provide knowledgeable product support and resolve issues efficiently.
Assist walk-in customers and handle inquiries or complaints promptly.
Drive profitable sales through effective selling upselling and cross-selling.
2. Order Management & Communication
Enter orders pricing and customer data into systems accurately.
Respond to orders and quote requests via multiple channels (phone email fax etc.)
Collaborate with outside sales reps and internal teams to fulfill customer needs.
3. Inventory & Showroom Operations
Maintain stock levels organize the showroom and support physical inventories.
Schedule and coordinate inbound/outbound deliveries and shipping logistics.
Negotiate freight rates and manage inventory movement efficiently.
4. Cash Handling & System Use
Operate and balance the cash register and drawer daily using proper procedures
Utilize management software for billing reporting and project tracking.
5. Product & Project Knowledge
Maintain up-to-date product expertise.
Manage documentation and order details for large or complex projects.
6. Logistics & Operations Coordination
Coordinate deliveries with Operations staff.
Coordinate purchase and delivery of special products. Obtain information on pricing specifications uses and availability.
7. Safety
Maintain a clean safe and organized warehouse environment.
Follow all safety protocols and the Occupational Safety and Health Administration (OSHA) requirements to maintain a safe working environment.
Use proper lifting techniques.
Adheres to all driving regulations based on state and/or jurisdiction policies such as wearing a seatbelt.
Wear appropriate personal protective equipment safety shoes and clothing.
8. Trainings
Must attend all required meetings in relation to sales and all company required training programs.
9. Physical Requirements
Frequent use of hands and arms for equipment operation grasping and manipulation.
Occasional pushing pulling lifting or carrying approximately 50 lbs. utilizing proper lifting procedures.
Occasional driving or sitting in a truck forklift or other similar equipment.
Additional physical requirements may be needed as duties are assigned.
10. Miscellaneous
Support our values in the stated areas of Safety Customer Focus Teamwork Integrity and being a Company of Choice for both employees and customers.
Other duties as assigned.
Qualifications
High school diploma or equivalent required
2 years inside sales experience (incoming call preferred)
Excellent verbal communication skills and telephone manner
Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
Familiarity with Windows operating systems
Warehouse work which includes forklift experience/training.
Compensation and Benefits Reports To:
Branch Manager
Compensation
Base : $18.00-21.00/Hourly
Bonus : Not Eligible
Benefits
Medical
Dental
Vision
HSA/ FSA plans
Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
Critical illness Hospital Indemnity Accident Coverage
Legal Insurance Plan
Generous 401(k) plan with company match
Equal Opportunity Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs job requirements merit and individual qualifications without regard to race color religion sex sexual orientation gender identity or expression national origin age disability status genetic information veteran status or any other characteristic protected by federal state or local law.
In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed please contact Human Resources at
Salary Range Min: USD $18.50/Hr. Max: USD $30.40/Hr.
Key Skills Instrument, Business Consultancy, Cosmetology, Elevator Maintenance, AC Maintenance, Marine Services
Job Details
Employment Type:
Full-Time
Experience:
years
Vacancy:
1
Hourly Salary:
18 - 21
#J-18808-Ljbffr