Marsh & McLennan Companies
Application Support Administrator
Marsh & McLennan Companies, Grand Rapids, Michigan, us, 49528
Employer Industry: Insurance Services
Why consider this job opportunity
Generous time off, including personal and volunteering days
Tuition reimbursement and professional development opportunities
Flexibility of remote work
Charitable contribution match programs
Stock purchase opportunities
Inclusive and award-winning workplace culture
What to Expect (Job Responsibilities)
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
Manage user access and permissions, ensuring data security and compliance with company policies
Assist in escalating unresolved issues and provide prompt feedback to internal customers
Minimize downtime and ensure optimal performance of applications
Collaborate effectively with cross-functional teams
What is Required (Qualifications)
Fluency in both French and English
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
Experience working in a Help Desk environment, such as ServiceNow
Excellent attention to detail with proven organizational and time management skills
Strong communication and interpersonal skills
How to Stand Out (Preferred Qualifications)
Proficient with Windows Operating Systems and MS Office products
Some insurance agency experience
Knowledge of applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon
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Why consider this job opportunity
Generous time off, including personal and volunteering days
Tuition reimbursement and professional development opportunities
Flexibility of remote work
Charitable contribution match programs
Stock purchase opportunities
Inclusive and award-winning workplace culture
What to Expect (Job Responsibilities)
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
Manage user access and permissions, ensuring data security and compliance with company policies
Assist in escalating unresolved issues and provide prompt feedback to internal customers
Minimize downtime and ensure optimal performance of applications
Collaborate effectively with cross-functional teams
What is Required (Qualifications)
Fluency in both French and English
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
Experience working in a Help Desk environment, such as ServiceNow
Excellent attention to detail with proven organizational and time management skills
Strong communication and interpersonal skills
How to Stand Out (Preferred Qualifications)
Proficient with Windows Operating Systems and MS Office products
Some insurance agency experience
Knowledge of applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon
#J-18808-Ljbffr