Marsh & McLennan Companies
Application Support Administrator
Marsh & McLennan Companies, Shreveport, Louisiana, us, 71150
Employer Industry: Insurance and Professional Services
Benefits
Generous time off, including personal and volunteering days
Tuition reimbursement and professional development opportunities available
Remote work flexibility
Charitable contribution match programs offered
Stock purchase opportunities
Responsibilities
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
Resolve issues in a timely manner to minimize downtime and ensure optimal performance
Assist in escalating unresolved issues and provide prompt feedback to internal customers
Manage user access and permissions, ensuring data security and compliance with company policies
Collaborate effectively with cross-functional teams to support application usage
Qualifications
Fluency in French and English
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
Experience working in a Help Desk environment such as ServiceNow
Excellent attention to detail with proven organizational and time management skills
Strong communication and interpersonal skills
Preferred Qualifications
Proficient with the Windows Operating Systems and MS Office products
Some insurance agency experience
Knowledge of applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon
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Benefits
Generous time off, including personal and volunteering days
Tuition reimbursement and professional development opportunities available
Remote work flexibility
Charitable contribution match programs offered
Stock purchase opportunities
Responsibilities
Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
Resolve issues in a timely manner to minimize downtime and ensure optimal performance
Assist in escalating unresolved issues and provide prompt feedback to internal customers
Manage user access and permissions, ensuring data security and compliance with company policies
Collaborate effectively with cross-functional teams to support application usage
Qualifications
Fluency in French and English
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
Experience working in a Help Desk environment such as ServiceNow
Excellent attention to detail with proven organizational and time management skills
Strong communication and interpersonal skills
Preferred Qualifications
Proficient with the Windows Operating Systems and MS Office products
Some insurance agency experience
Knowledge of applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon
#J-18808-Ljbffr