Marsh & McLennan Companies
Application Support Administrator
Marsh & McLennan Companies, Lafayette, Louisiana, United States, 70595
Employer Industry: Insurance and Professional Services
Why consider this job opportunity
Generous time off, including personal and volunteering leave
Tuition reimbursement and professional development opportunities
Remote work flexibility
Charitable contribution match programs
Stock purchase opportunities
Award-winning, inclusive workplace culture
What to Expect (Job Responsibilities)
Review and resolve incoming Help Desk tickets for technical support and troubleshooting
Manage user access and permissions while ensuring data security and compliance
Assist in escalating unresolved issues and provide prompt feedback to internal customers
Minimize downtime and ensure optimal application performance
Collaborate effectively with cross-functional teams
What is Required (Qualifications)
Fluency in French and English
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
Experience in a Help Desk environment such as ServiceNow
Excellent attention to detail with proven organizational and time management skills
Strong communication and interpersonal skills
How to Stand Out (Preferred Qualifications)
Proficient with Windows Operating Systems and MS Office products
Some insurance agency experience
Familiarity with applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, or Erlon
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Why consider this job opportunity
Generous time off, including personal and volunteering leave
Tuition reimbursement and professional development opportunities
Remote work flexibility
Charitable contribution match programs
Stock purchase opportunities
Award-winning, inclusive workplace culture
What to Expect (Job Responsibilities)
Review and resolve incoming Help Desk tickets for technical support and troubleshooting
Manage user access and permissions while ensuring data security and compliance
Assist in escalating unresolved issues and provide prompt feedback to internal customers
Minimize downtime and ensure optimal application performance
Collaborate effectively with cross-functional teams
What is Required (Qualifications)
Fluency in French and English
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
Experience in a Help Desk environment such as ServiceNow
Excellent attention to detail with proven organizational and time management skills
Strong communication and interpersonal skills
How to Stand Out (Preferred Qualifications)
Proficient with Windows Operating Systems and MS Office products
Some insurance agency experience
Familiarity with applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, or Erlon
#J-18808-Ljbffr