Zeta Global
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence ... (first paragraph) ...
About the Role The Associate Customer Success Manager (Performance Team) plays a critical supporting role to Business Development Directors and Account Executives on our specialized Performance team ensuring operational excellence, executional rigor, and high-quality client experience across a portfolio of team works primarily with direct response driven performance marketers.
This role is ideal for someone who thrives in structured environments, can manage multiple client opportunities simultaneously, and demonstrates strong attention to detail while still showing commercial instincts including the confidence to stand firm on best practices, identify growth opportunities, and make proactive data-backed recommendations.
The ACSM is deeply embedded in internal workflows and client operations acting as a reliable extension of the sales team post‑sale while helping drive retention expansion and long‑term account health.
This role reports to the Manager of Customer Success and works closely with Business Development Account Executives and internal delivery teams.
Key Responsibilities Client Support & Account Execution
Serve as the day‑to‑day operational point of contact for assigned accounts supporting client needs while aligning closely with the Account Executive.
Maintain a clear understanding of client goals, KPIs, expectations, and timelines across multiple accounts.
Ensure accurate execution of campaign setups, launches, optimizations, and reporting.
Operational Excellence
Manage multiple client workflows simultaneously with high attention to detail, deadlines, and prioritization.
Coordinate platform demos, kick‑off calls, training sessions and RFP support under the direction of Sales.
Communicate ad specifications, creative requirements and lead times clearly to advertisers and agencies.
Assist with implementation, troubleshooting and issue resolution related to campaign setups and performance.
Analyze creative performance and extract trends on top performers.
Performance Management & Optimization
Monitor account performance and flag risks or opportunities, showing a desire to lead proactively rather than reactively.
Identify and execute campaign optimization opportunities, testing strategies, and tactics to improve performance.
Own client reporting and performance reviews ensuring accuracy, clarity, and actionable insights.
Support and help lead recurring client calls: Quarterly Business Reviews (QBRs) and Annual Reviews.
Growth Support & Commercial Acumen
Support upsells, cross‑sell, and renewal initiatives by identifying expansion opportunities and preparing recommendations.
Demonstrate consultative sales skills by confidently reinforcing best practices, setting expectations, and guiding clients toward optimal solutions.
Speak fluently on all aspects of the account to support strategic conversations led by Business Development.
Proactively surface insights that help the sales team grow and protect accounts.
Qualifications & Experience
1‑2 years of experience in media buying/programmatic advertising: display, native, or affiliate.
Proven ability to manage multiple accounts and priorities simultaneously.
Strong executive‑level communication skills, both written and verbal.
Highly detail‑oriented with strong follow‑through and deadline management.
Self‑starter with excellent time management and the ability to reprioritize independently.
Experience managing performance‑driven campaigns at $10k/day.
Technical & Platform Knowledge
Performance/affiliate marketing platforms.
Creative testing.
Third‑party ad tags.
Basic HTML knowledge is a plus.
What Success Looks Like in This Role
Business Development trusts you as a dependable execution partner.
Clients experience smooth operations, clear communication, and proactive insights.
Accounts remain stable, well‑managed, and positioned for growth.
You consistently surface opportunities, risks, and recommendations without overstepping ownership.
You balance operational precision with commercial awareness.
Benefits & Perks
Unlimited PTO.
Excellent medical, dental, and vision coverage.
Employee equity.
Employee discounts, virtual wellness classes, pet insurance, and more.
Salary Range The salary range for this role is $65,000 – $75,000 depending on location and experience.
People & Culture at Zeta Zeta considers applicants for employment without regard to and does not discriminate on the basis of an individual's sex, race, color, religion, age, disability status as a veteran or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. Zeta is committed to building a workplace culture of trust and belonging so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support, and advocate for one another.
Learn more about our commitment to diversity, equity, and inclusion here: IN THE NEWS!
#J-18808-Ljbffr
About the Role The Associate Customer Success Manager (Performance Team) plays a critical supporting role to Business Development Directors and Account Executives on our specialized Performance team ensuring operational excellence, executional rigor, and high-quality client experience across a portfolio of team works primarily with direct response driven performance marketers.
This role is ideal for someone who thrives in structured environments, can manage multiple client opportunities simultaneously, and demonstrates strong attention to detail while still showing commercial instincts including the confidence to stand firm on best practices, identify growth opportunities, and make proactive data-backed recommendations.
The ACSM is deeply embedded in internal workflows and client operations acting as a reliable extension of the sales team post‑sale while helping drive retention expansion and long‑term account health.
This role reports to the Manager of Customer Success and works closely with Business Development Account Executives and internal delivery teams.
Key Responsibilities Client Support & Account Execution
Serve as the day‑to‑day operational point of contact for assigned accounts supporting client needs while aligning closely with the Account Executive.
Maintain a clear understanding of client goals, KPIs, expectations, and timelines across multiple accounts.
Ensure accurate execution of campaign setups, launches, optimizations, and reporting.
Operational Excellence
Manage multiple client workflows simultaneously with high attention to detail, deadlines, and prioritization.
Coordinate platform demos, kick‑off calls, training sessions and RFP support under the direction of Sales.
Communicate ad specifications, creative requirements and lead times clearly to advertisers and agencies.
Assist with implementation, troubleshooting and issue resolution related to campaign setups and performance.
Analyze creative performance and extract trends on top performers.
Performance Management & Optimization
Monitor account performance and flag risks or opportunities, showing a desire to lead proactively rather than reactively.
Identify and execute campaign optimization opportunities, testing strategies, and tactics to improve performance.
Own client reporting and performance reviews ensuring accuracy, clarity, and actionable insights.
Support and help lead recurring client calls: Quarterly Business Reviews (QBRs) and Annual Reviews.
Growth Support & Commercial Acumen
Support upsells, cross‑sell, and renewal initiatives by identifying expansion opportunities and preparing recommendations.
Demonstrate consultative sales skills by confidently reinforcing best practices, setting expectations, and guiding clients toward optimal solutions.
Speak fluently on all aspects of the account to support strategic conversations led by Business Development.
Proactively surface insights that help the sales team grow and protect accounts.
Qualifications & Experience
1‑2 years of experience in media buying/programmatic advertising: display, native, or affiliate.
Proven ability to manage multiple accounts and priorities simultaneously.
Strong executive‑level communication skills, both written and verbal.
Highly detail‑oriented with strong follow‑through and deadline management.
Self‑starter with excellent time management and the ability to reprioritize independently.
Experience managing performance‑driven campaigns at $10k/day.
Technical & Platform Knowledge
Performance/affiliate marketing platforms.
Creative testing.
Third‑party ad tags.
Basic HTML knowledge is a plus.
What Success Looks Like in This Role
Business Development trusts you as a dependable execution partner.
Clients experience smooth operations, clear communication, and proactive insights.
Accounts remain stable, well‑managed, and positioned for growth.
You consistently surface opportunities, risks, and recommendations without overstepping ownership.
You balance operational precision with commercial awareness.
Benefits & Perks
Unlimited PTO.
Excellent medical, dental, and vision coverage.
Employee equity.
Employee discounts, virtual wellness classes, pet insurance, and more.
Salary Range The salary range for this role is $65,000 – $75,000 depending on location and experience.
People & Culture at Zeta Zeta considers applicants for employment without regard to and does not discriminate on the basis of an individual's sex, race, color, religion, age, disability status as a veteran or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. Zeta is committed to building a workplace culture of trust and belonging so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support, and advocate for one another.
Learn more about our commitment to diversity, equity, and inclusion here: IN THE NEWS!
#J-18808-Ljbffr