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Hilton Dallas/Park Cities

Front Desk Agent

Hilton Dallas/Park Cities, Miami, Florida, us, 33222

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South Beach | 24-Key Luxury Boutique Hotel

At our South Beach boutique hotel, the front desk sets the tone for every stay. As a Front Desk Agent, you are the first and last impression—welcoming guests with warmth, confidence, and a polished presence.

This role is ideal for someone who loves people, enjoys hospitality, and takes pride in delivering thoughtful, personal service.

Responsibilities

Welcome guests and manage check-in and check-out with ease and professionalism

Assist guests with questions, recommendations, and local insights

Share the South Beach lifestyle—beaches, dining, culture, and experiences

Handle reservations, payments, and guest information accurately

Address guest needs and resolve issues with care and discretion,

Predict guest needs and wants and be empowered to go above and beyond to make their experience unique and special.

Maintain a clean, organized, and professional front desk environment

Who You Are

Friendly, confident, and guest-focused

Well-presented and professional—you enjoy dressing well and representing a beautiful property

Comfortable multitasking in a fast-paced environment

Hospitality or customer service experience preferred, but not required

Fluent in English and Spanish

Flexible schedule, including weekends and holidays

Job Type: Full-time or Part-time Location: On-site, South Beach

Source: Practice Hospitality

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