Ent Credit Union
Call Center-Member Service Representative II - Colorado Springs, CO
Ent Credit Union, Colorado Springs, Colorado, United States, 80509
Full-time
Compensation: \"USD 18.75 - USD 23.48 - hourly\" - hourly
Company Description Ent Credit Union and Wings Credit Union are joining forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best‑in‑class financial institutions and employers of choice, each is known for its commitment to financial well‑being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, here.
Job Description This position is projected to start 02/02/2026 and requires 5 weeks of mandatory paid training at our Headquarters in Colorado Springs, Colorado. This is an in‑office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position.
Required availability for this position is Monday through Friday, 7:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:00 am to 3:00 pm.
Essential Functions
Member Service Representative Call Center I:
Member Service – the representative must accurately process member requests received through incoming calls. Representatives must provide individual member service at a high‑standard professional level while updating the existing database with any changes requested by the member. Members must be verified using Ent's most current procedures to minimize fraudulent activity. The representative must possess the skill to identify and elevate priority issues to the proper area.
Sales – Accountable for meeting member needs through maintaining a strong knowledge of products and services available to members, regularly providing referrals to such products and services in all areas including, but not limited to lending, investments, electronic banking, wealth management, and business banking.
Knowledge – Maintains knowledge and remains current in the position by taking a proactive approach with participating in ongoing training, side‑by‑side, quality control sessions, online BVS courses, and utilizing Outlook and Element on a daily basis resulting in the delivery of world‑class service to our members.
Bank Secrecy Act – Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Member Service Representative Call Center II:
Member Sales & Service: In order to build and retain member relationships, the representative must answer incoming calls from members, accurately answer inquiries and troubleshoot problems. Members must be verified using the processes and procedures in place, minimizing fraudulent activity. The representative possesses the skill to identify and elevate priority issues. A higher skill‑set is required to perform certificate maintenance and handle all online banking inquiries. MSR II is expected to resolve member concerns properly and provide solutions to avoid escalations in all areas of member service. The representative must have extensive knowledge of all products and services by actively listening and determining the product that best fits the member’s needs. Products and services include but are not limited to: investment services, online banking, and credit cards. In the area of credit cards, the representative will obtain the skillset to submit both consumer and business credit card applications.
Knowledge – Maintains knowledge and remains current in the position by taking a proactive approach with participating in ongoing training, side‑by‑side, quality control sessions, online BVS courses, and utilizing Outlook and Element on a daily basis resulting in the delivery of world‑class service to our members.
Qualifications This position is projected to start 02/02/2026 and requires 5 weeks of mandatory paid training at our Headquarters in Colorado Springs, Colorado. This is an in‑office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position.
Required availability for this position is Monday through Friday, 7:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:00 am to 3:00 pm.
Minimum Formal Qualifications for this Position
Member Service Representative Call Center II:
High School Diploma/G.E.D. or equivalent.
1+ year combined experience to include inbound phone experience and financial services experience, Required.
Technical or Specialized Knowledge/Skills:
Strong proficiency in relevant credit union products, offerings, and resources.
General understanding of Online Banking and Business Credit Card products and procedures required.
Must have proficient computer skills, including the ability to use Windows, Microsoft Word and Office.
Ability to complete multiple tasks utilizing various databases concurrently is required.
Strong communication and writing skills.
Organizational skills required.
Typing, computer, and ten‑key required.
Symitar experience strongly preferred.
Certifications Required:
None
Environmental, Physical and Psychological Requirements
Standing – Occasionally
Walking – Occasionally
Sitting – Frequently
Lifting – Rarely (40 Lbs)
Carrying – Rarely
Pushing – Rarely
Pulling – Rarely
Stooping – Rarely
Kneeling – Rarely
Crouching – Rarely
Reaching – Occasionally
Handling – Occasionally
Grasping – Occasionally
Feeling – Occasionally
Talking – Frequently
Hearing – Frequently
Repetitive Motions – Frequently
Eye/Hand/Foot Coordination – Occasionally
Noises louder than normal speaking volume – Occasionally
Temperature Changes – Rarely
Atmospheric Conditions – Rarely
Additional Information This position is projected to start 02/02/2026 and requires 5 weeks of mandatory paid training at our Headquarters in Colorado Springs, Colorado. This is an in‑office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position.
Required availability for this position is Monday through Friday, 7:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:00 am to 3:00 pm.
The hourly ranges for the positions are:
Member Service Representative Call Center II: $20.60 – $23.48 (S11)
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.
This position is eligible for a monthly incentive plan.
Benefits Summary Sheet
Health Benefits:
Affordable insurance, 24/7 doctor access, and a nationwide provider network.
401(k):
3% automatic contribution after three months, plus up to 6% matching.
Paid Time Off:
During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
Volunteer Time Off:
Paid time off to give back to the community.
Education Support:
Up to $10,000 annually for higher education and assistance for certifications.
Exclusive Discounts:
Significant savings on home, car, and personal loans. For more information about our outstanding benefits please visit our careers page at www.ent.com/careers.
We anticipate this position to close on 1/11/2025. Please submit your application at your earliest convenience to be considered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60‑1.35(c).
Job Location #J-18808-Ljbffr
Company Description Ent Credit Union and Wings Credit Union are joining forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best‑in‑class financial institutions and employers of choice, each is known for its commitment to financial well‑being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, here.
Job Description This position is projected to start 02/02/2026 and requires 5 weeks of mandatory paid training at our Headquarters in Colorado Springs, Colorado. This is an in‑office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position.
Required availability for this position is Monday through Friday, 7:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:00 am to 3:00 pm.
Essential Functions
Member Service Representative Call Center I:
Member Service – the representative must accurately process member requests received through incoming calls. Representatives must provide individual member service at a high‑standard professional level while updating the existing database with any changes requested by the member. Members must be verified using Ent's most current procedures to minimize fraudulent activity. The representative must possess the skill to identify and elevate priority issues to the proper area.
Sales – Accountable for meeting member needs through maintaining a strong knowledge of products and services available to members, regularly providing referrals to such products and services in all areas including, but not limited to lending, investments, electronic banking, wealth management, and business banking.
Knowledge – Maintains knowledge and remains current in the position by taking a proactive approach with participating in ongoing training, side‑by‑side, quality control sessions, online BVS courses, and utilizing Outlook and Element on a daily basis resulting in the delivery of world‑class service to our members.
Bank Secrecy Act – Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Member Service Representative Call Center II:
Member Sales & Service: In order to build and retain member relationships, the representative must answer incoming calls from members, accurately answer inquiries and troubleshoot problems. Members must be verified using the processes and procedures in place, minimizing fraudulent activity. The representative possesses the skill to identify and elevate priority issues. A higher skill‑set is required to perform certificate maintenance and handle all online banking inquiries. MSR II is expected to resolve member concerns properly and provide solutions to avoid escalations in all areas of member service. The representative must have extensive knowledge of all products and services by actively listening and determining the product that best fits the member’s needs. Products and services include but are not limited to: investment services, online banking, and credit cards. In the area of credit cards, the representative will obtain the skillset to submit both consumer and business credit card applications.
Knowledge – Maintains knowledge and remains current in the position by taking a proactive approach with participating in ongoing training, side‑by‑side, quality control sessions, online BVS courses, and utilizing Outlook and Element on a daily basis resulting in the delivery of world‑class service to our members.
Qualifications This position is projected to start 02/02/2026 and requires 5 weeks of mandatory paid training at our Headquarters in Colorado Springs, Colorado. This is an in‑office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position.
Required availability for this position is Monday through Friday, 7:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:00 am to 3:00 pm.
Minimum Formal Qualifications for this Position
Member Service Representative Call Center II:
High School Diploma/G.E.D. or equivalent.
1+ year combined experience to include inbound phone experience and financial services experience, Required.
Technical or Specialized Knowledge/Skills:
Strong proficiency in relevant credit union products, offerings, and resources.
General understanding of Online Banking and Business Credit Card products and procedures required.
Must have proficient computer skills, including the ability to use Windows, Microsoft Word and Office.
Ability to complete multiple tasks utilizing various databases concurrently is required.
Strong communication and writing skills.
Organizational skills required.
Typing, computer, and ten‑key required.
Symitar experience strongly preferred.
Certifications Required:
None
Environmental, Physical and Psychological Requirements
Standing – Occasionally
Walking – Occasionally
Sitting – Frequently
Lifting – Rarely (40 Lbs)
Carrying – Rarely
Pushing – Rarely
Pulling – Rarely
Stooping – Rarely
Kneeling – Rarely
Crouching – Rarely
Reaching – Occasionally
Handling – Occasionally
Grasping – Occasionally
Feeling – Occasionally
Talking – Frequently
Hearing – Frequently
Repetitive Motions – Frequently
Eye/Hand/Foot Coordination – Occasionally
Noises louder than normal speaking volume – Occasionally
Temperature Changes – Rarely
Atmospheric Conditions – Rarely
Additional Information This position is projected to start 02/02/2026 and requires 5 weeks of mandatory paid training at our Headquarters in Colorado Springs, Colorado. This is an in‑office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position.
Required availability for this position is Monday through Friday, 7:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:00 am to 3:00 pm.
The hourly ranges for the positions are:
Member Service Representative Call Center II: $20.60 – $23.48 (S11)
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.
This position is eligible for a monthly incentive plan.
Benefits Summary Sheet
Health Benefits:
Affordable insurance, 24/7 doctor access, and a nationwide provider network.
401(k):
3% automatic contribution after three months, plus up to 6% matching.
Paid Time Off:
During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
Volunteer Time Off:
Paid time off to give back to the community.
Education Support:
Up to $10,000 annually for higher education and assistance for certifications.
Exclusive Discounts:
Significant savings on home, car, and personal loans. For more information about our outstanding benefits please visit our careers page at www.ent.com/careers.
We anticipate this position to close on 1/11/2025. Please submit your application at your earliest convenience to be considered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60‑1.35(c).
Job Location #J-18808-Ljbffr