Leidos
Employer Industry: Remote Healthcare Services
Why consider this job opportunity
Salary up to $94,000
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a positive impact on patient care and experience
Work remotely with a flexible schedule
Comprehensive training and development programs provided
What to Expect (Job Responsibilities)
Develop, update, and deliver training content for call center, customer service, and triage operations
Provide training through structured virtual sessions and on-the-job coaching
Track program personnel’s required certifications, licenses, and annual training obligations
Identify training needs based on quality reviews and performance data
Coordinate training schedules to minimize service disruption and ensure adequate coverage
What is Required (Qualifications)
Bachelor’s degree in Education or Training & Development and 3+ years of relevant experience in training, coaching, or staff development in a Contact Center or similar environment
Strong understanding of mandated reporting and duty-to-warn protocols
Excellent communication, facilitation, and presentation skills (virtual and in-person)
Proficiency with learning platforms, CBT tools, and tracking systems
Must be a U.S. citizen, speak fluent English, and maintain suitability investigation and clearance as required
How to Stand Out (Preferred Qualifications)
Veteran/military retiree and/or military spouse
Experience working with and/or for military communities
Experience in a Contact Center, military/veteran services, or healthcare environment
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
#J-18808-Ljbffr
Why consider this job opportunity
Salary up to $94,000
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a positive impact on patient care and experience
Work remotely with a flexible schedule
Comprehensive training and development programs provided
What to Expect (Job Responsibilities)
Develop, update, and deliver training content for call center, customer service, and triage operations
Provide training through structured virtual sessions and on-the-job coaching
Track program personnel’s required certifications, licenses, and annual training obligations
Identify training needs based on quality reviews and performance data
Coordinate training schedules to minimize service disruption and ensure adequate coverage
What is Required (Qualifications)
Bachelor’s degree in Education or Training & Development and 3+ years of relevant experience in training, coaching, or staff development in a Contact Center or similar environment
Strong understanding of mandated reporting and duty-to-warn protocols
Excellent communication, facilitation, and presentation skills (virtual and in-person)
Proficiency with learning platforms, CBT tools, and tracking systems
Must be a U.S. citizen, speak fluent English, and maintain suitability investigation and clearance as required
How to Stand Out (Preferred Qualifications)
Veteran/military retiree and/or military spouse
Experience working with and/or for military communities
Experience in a Contact Center, military/veteran services, or healthcare environment
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
#J-18808-Ljbffr