H&M
About the Role
As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Customer Sales & Profit
Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
Represent yourself and the H&M brand positively during customer interactions.
Be aware of and take responsibility for your department's strengths and identify commercial opportunities, working with your Department Manager to act on them.
Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products to customers.
Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges.
Ensure all admin routines for both people and operations are handled correctly.
Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.
Team & Development
Retain and share your knowledge and skills with the Store team.
Collaborate with the Visual Merchandiser team for planning and teamwork.
Give and receive feedback with your colleagues to learn, develop, and support each other.
Communicate regularly to store colleagues to inform, motivate, and inspire – daily or weekly meetings, etc.
Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
Retail Operations / Visual & Commercial Execution
Secure a clean and tidy sales floor and back‑of‑house including stockroom areas.
Ensure high fashion quality, visual and commercial product presentation, with good garment care.
Secure good stock levels and provide input on allocation to the area team.
Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines comply with our standards and internally set routines, utilizing all tools and technology provided.
Maintain best practice for any in‑store OMNI services and in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.).
Secure a strong balance and the maintenance of price signs in‑store and throughout the sales floor following global and local guidelines, ensuring a strong and consistent price perception.
Update and upkeep of BOH areas for all colleagues (key information, health & safety, tidiness, etc.).
Responsible for opening and closing the store daily.
Qualifications Who You Are
Emerging leader who enjoys taking responsibility.
Ambitious, effective communicator, supportive, analytical solution‑finder, capable of working with numbers and managing statistics.
Achievement‑oriented, motivated by performance and competition, and truly customer‑centric.
Why You’ll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
We are an inclusive company where you’re encouraged to be yourself at work.
We provide a large global talent community, where career growth and aspirations have no limits.
We support your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company‑match retirement plan, paid leave programs, paid time off, and community days.
You’ll be able to express your personal style with our employee discount at H&M, Other Stories, and COS.
Compensation Expected base salary range: $21–$27 hourly.
EEOC Code: SLS
Pay Status: Non‑Exempt, Hourly
Benefits We offer all employees attractive benefits with extensive development opportunities worldwide. All employees receive a staff discount card, usable on all H&M Group brands in stores and online (H&M, Beauty and Move included, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound). In addition to the staff discount, all employees are included in our H&M Incentive Program – HIP. The H&M Incentive Program benefits can be reviewed on the company website.
Other benefits: 25% Staff Discount, Medical, Pharmacy, Vision and Dental Coverage, Employee Assistance Program, Vacation, Wellness, Holiday and Parental Pay, 401K, Commuter Benefits, Health and Dependent Care FSA, plus additional voluntary benefits.
Inclusion & Diversity H&M is part of H&M Group. Our teams are a diverse mix of people who bring varied knowledge, experience and ideas. Inclusive, diverse and equitable workplaces are central to our organization. We ensure fair and equal process and advise that applicants do not attach cover letters to avoid unintentional bias.
We are committed to providing reasonable accommodations for applicants with disabilities. For assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.
Company Description At H&M, our purpose is to liberate fashion for the many. We aim to shape a new world in fashion, unleashing self‑expression for all. As an H&M colleague, you’re encouraged to be yourself and discover new responsibilities from day one, learning life‑skills and creating new ways to reach big goals. The company fosters a culture of inclusion and belonging, actively seeking colleagues who share our commitment.
#J-18808-Ljbffr
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Customer Sales & Profit
Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
Represent yourself and the H&M brand positively during customer interactions.
Be aware of and take responsibility for your department's strengths and identify commercial opportunities, working with your Department Manager to act on them.
Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products to customers.
Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges.
Ensure all admin routines for both people and operations are handled correctly.
Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.
Team & Development
Retain and share your knowledge and skills with the Store team.
Collaborate with the Visual Merchandiser team for planning and teamwork.
Give and receive feedback with your colleagues to learn, develop, and support each other.
Communicate regularly to store colleagues to inform, motivate, and inspire – daily or weekly meetings, etc.
Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
Retail Operations / Visual & Commercial Execution
Secure a clean and tidy sales floor and back‑of‑house including stockroom areas.
Ensure high fashion quality, visual and commercial product presentation, with good garment care.
Secure good stock levels and provide input on allocation to the area team.
Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines comply with our standards and internally set routines, utilizing all tools and technology provided.
Maintain best practice for any in‑store OMNI services and in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.).
Secure a strong balance and the maintenance of price signs in‑store and throughout the sales floor following global and local guidelines, ensuring a strong and consistent price perception.
Update and upkeep of BOH areas for all colleagues (key information, health & safety, tidiness, etc.).
Responsible for opening and closing the store daily.
Qualifications Who You Are
Emerging leader who enjoys taking responsibility.
Ambitious, effective communicator, supportive, analytical solution‑finder, capable of working with numbers and managing statistics.
Achievement‑oriented, motivated by performance and competition, and truly customer‑centric.
Why You’ll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
We are an inclusive company where you’re encouraged to be yourself at work.
We provide a large global talent community, where career growth and aspirations have no limits.
We support your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company‑match retirement plan, paid leave programs, paid time off, and community days.
You’ll be able to express your personal style with our employee discount at H&M, Other Stories, and COS.
Compensation Expected base salary range: $21–$27 hourly.
EEOC Code: SLS
Pay Status: Non‑Exempt, Hourly
Benefits We offer all employees attractive benefits with extensive development opportunities worldwide. All employees receive a staff discount card, usable on all H&M Group brands in stores and online (H&M, Beauty and Move included, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound). In addition to the staff discount, all employees are included in our H&M Incentive Program – HIP. The H&M Incentive Program benefits can be reviewed on the company website.
Other benefits: 25% Staff Discount, Medical, Pharmacy, Vision and Dental Coverage, Employee Assistance Program, Vacation, Wellness, Holiday and Parental Pay, 401K, Commuter Benefits, Health and Dependent Care FSA, plus additional voluntary benefits.
Inclusion & Diversity H&M is part of H&M Group. Our teams are a diverse mix of people who bring varied knowledge, experience and ideas. Inclusive, diverse and equitable workplaces are central to our organization. We ensure fair and equal process and advise that applicants do not attach cover letters to avoid unintentional bias.
We are committed to providing reasonable accommodations for applicants with disabilities. For assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.
Company Description At H&M, our purpose is to liberate fashion for the many. We aim to shape a new world in fashion, unleashing self‑expression for all. As an H&M colleague, you’re encouraged to be yourself and discover new responsibilities from day one, learning life‑skills and creating new ways to reach big goals. The company fosters a culture of inclusion and belonging, actively seeking colleagues who share our commitment.
#J-18808-Ljbffr