Marsh & McLennan Companies
Application Support Administrator
Marsh & McLennan Companies, Columbus, Ohio, United States, 43224
Why consider this job opportunity:
Remote work flexibility
Generous time off, including personal and volunteering days
Tuition reimbursement and professional development opportunities
Charitable contribution matching programs
Stock purchase opportunities
Inclusive and award-winning workplace culture
What to Expect (Job Responsibilities): Review incoming Help Desk tickets to provide technical support and troubleshooting for applications Resolve issues promptly to minimize downtime and ensure optimal application performance Assist in escalating unresolved issues and provide feedback to internal customers Manage user access and permissions, ensuring data security and compliance with company policies Collaborate effectively with cross-functional teams
What is Required (Qualifications): Fluency in French and English Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications Experience working in a Help Desk environment, such as ServiceNow Excellent attention to detail with proven organizational and time management skills Strong communication and interpersonal skills
How to Stand Out (Preferred Qualifications): Proficient with Windows Operating Systems and MS Office products Some insurance agency experience Familiarity with applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, and Erlon
Equal Employment Opportunity Statement We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
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What to Expect (Job Responsibilities): Review incoming Help Desk tickets to provide technical support and troubleshooting for applications Resolve issues promptly to minimize downtime and ensure optimal application performance Assist in escalating unresolved issues and provide feedback to internal customers Manage user access and permissions, ensuring data security and compliance with company policies Collaborate effectively with cross-functional teams
What is Required (Qualifications): Fluency in French and English Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications Experience working in a Help Desk environment, such as ServiceNow Excellent attention to detail with proven organizational and time management skills Strong communication and interpersonal skills
How to Stand Out (Preferred Qualifications): Proficient with Windows Operating Systems and MS Office products Some insurance agency experience Familiarity with applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, and Erlon
Equal Employment Opportunity Statement We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
#J-18808-Ljbffr