Florida One Insurance
Bilingual Customer Service Representative
Florida One Insurance, Florida, New York, United States
Full-Time Bilingual Customer Service Representative – Florida One Insurance
Florida One Insurance is a dynamic agency dedicated to delivering personalized auto insurance coverage. We are looking for a bilingual (English/Spanish) Customer Service Representative to join our onsite team. The role offers a competitive salary range from $42,600 to $92,000 annually, plus a comprehensive benefits package of Medical, Dental, Vision, Life Insurance, Competitive Salary, and Paid Time Off. Overview
As a Bilingual Customer Service Representative, you will engage directly with customers, solving insurance-related problems and ensuring a positive experience. Your bilingual abilities will allow you to connect with a diverse client base and provide exceptional service in both English and Spanish. Responsibilities
Check emails and voicemails before assisting clients. Address inquiries about policies, processing changes, and managing claims. Field calls or welcome walk-in customers, ensuring every client feels informed and valued. Collaborate with agents to provide exceptional customer service. Demonstrate excellent communication and empathy in a fast-paced environment. Qualifications
Strong communication abilities in both English and Spanish. Empathy and compassion for clients in stressful situations. Problem‑solving skills to resolve issues while maintaining high customer satisfaction. Strong interpersonal skills for rapport building and team collaboration. Customer‑centric mindset to ensure clients feel informed and valued throughout the insurance journey. Flexibility and adaptability in a fast‑paced environment. Benefits
Medical, Dental, Vision, Life Insurance, Competitive Salary, Paid Time Off. Make Your Move
If you think this role aligns with your career goals, submit an application today. Good luck!
#J-18808-Ljbffr
Florida One Insurance is a dynamic agency dedicated to delivering personalized auto insurance coverage. We are looking for a bilingual (English/Spanish) Customer Service Representative to join our onsite team. The role offers a competitive salary range from $42,600 to $92,000 annually, plus a comprehensive benefits package of Medical, Dental, Vision, Life Insurance, Competitive Salary, and Paid Time Off. Overview
As a Bilingual Customer Service Representative, you will engage directly with customers, solving insurance-related problems and ensuring a positive experience. Your bilingual abilities will allow you to connect with a diverse client base and provide exceptional service in both English and Spanish. Responsibilities
Check emails and voicemails before assisting clients. Address inquiries about policies, processing changes, and managing claims. Field calls or welcome walk-in customers, ensuring every client feels informed and valued. Collaborate with agents to provide exceptional customer service. Demonstrate excellent communication and empathy in a fast-paced environment. Qualifications
Strong communication abilities in both English and Spanish. Empathy and compassion for clients in stressful situations. Problem‑solving skills to resolve issues while maintaining high customer satisfaction. Strong interpersonal skills for rapport building and team collaboration. Customer‑centric mindset to ensure clients feel informed and valued throughout the insurance journey. Flexibility and adaptability in a fast‑paced environment. Benefits
Medical, Dental, Vision, Life Insurance, Competitive Salary, Paid Time Off. Make Your Move
If you think this role aligns with your career goals, submit an application today. Good luck!
#J-18808-Ljbffr