Volkswagen of America, Inc
Sales Ops Program Specialist
Volkswagen of America, Inc, Reston, Virginia, United States, 22090
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Sales Ops Program Specialist
role at
Volkswagen of America, Inc
Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.
Brief Role Description
This position is
Career Level 19P , located in Reston, VA, with a Role Classification of
Hybrid .
Responsibilities within this Role
Delivering responsive service to customers (VW, dealers, internal), to include program-specific reporting (10%)
Timely creation and distribution of program bulletins and communications (10%)
Leads coordination and operationalization of programs and initiatives with Service Center, Remarketing, Legal/Compliance and other stakeholder groups (20%)
Maintenance of look, feel and content of program bulletins and handbooks to ensure clarity, simplicity and consistency that will support dealer and customer satisfaction (5%)
Communication, coordination and understanding of sales programs and initiatives across all parts of VCI, the Brands, and dealers to ensure efficient, error‑free program execution (5%)
Support and at times lead VWFS initiatives and customer deliverables, including internal/external communication and reporting. (25%)
Vendor management of key VWFS Business Operations partners (5%)
Continuous improvement of all Business Operations functions; drive efficiency, customer experience, incremental sales/profitability. Manage areas of the business and outcomes, not processes. (10%)
Provide back‑up support to the Business Development Specialist on items such as (10%):
Preparation and analysis of sales reports and the competitive environment using PIN Navigator, Business Objects, Access, Excel, Power Point, etc.
Point of contact for field related questions, including exception requests
Preparing monthly Pricing presentation
Program and Product cost/benefit analysis
Qualification requirements Required Experience:
5‑7 years’ of relevant experience required.
Required Education:
Bachelor’s degree
Desired Education:
Master’s Degree
Needed Skills:
Analytical Competence – accurately managing large amounts of data to support program operations, analytics including database mining, distilling complex data into simple presentation, and making business recommendations
Customer focus – VW brand and dealers
Project Management – coordinating various functions
Required Skills:
Excel proficient
Desired Skills:
Tableau proficient
Business Objects proficient
Sales Force proficient
Role Summary The Sales Operations Program Specialist has broad responsibilities for coordination, communication and implementation of sales programs to ensure efficient, error‑free execution. They will assist and sometimes lead in the coordination across multiple business functions to deliver customer solutions and VWFS initiatives. Additionally, the position backs‑up the Business Development Specialist.
Volkswagen Financial Services is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.
This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.
This Organization participates in E‑Verify. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
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Sales Ops Program Specialist
role at
Volkswagen of America, Inc
Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.
Brief Role Description
This position is
Career Level 19P , located in Reston, VA, with a Role Classification of
Hybrid .
Responsibilities within this Role
Delivering responsive service to customers (VW, dealers, internal), to include program-specific reporting (10%)
Timely creation and distribution of program bulletins and communications (10%)
Leads coordination and operationalization of programs and initiatives with Service Center, Remarketing, Legal/Compliance and other stakeholder groups (20%)
Maintenance of look, feel and content of program bulletins and handbooks to ensure clarity, simplicity and consistency that will support dealer and customer satisfaction (5%)
Communication, coordination and understanding of sales programs and initiatives across all parts of VCI, the Brands, and dealers to ensure efficient, error‑free program execution (5%)
Support and at times lead VWFS initiatives and customer deliverables, including internal/external communication and reporting. (25%)
Vendor management of key VWFS Business Operations partners (5%)
Continuous improvement of all Business Operations functions; drive efficiency, customer experience, incremental sales/profitability. Manage areas of the business and outcomes, not processes. (10%)
Provide back‑up support to the Business Development Specialist on items such as (10%):
Preparation and analysis of sales reports and the competitive environment using PIN Navigator, Business Objects, Access, Excel, Power Point, etc.
Point of contact for field related questions, including exception requests
Preparing monthly Pricing presentation
Program and Product cost/benefit analysis
Qualification requirements Required Experience:
5‑7 years’ of relevant experience required.
Required Education:
Bachelor’s degree
Desired Education:
Master’s Degree
Needed Skills:
Analytical Competence – accurately managing large amounts of data to support program operations, analytics including database mining, distilling complex data into simple presentation, and making business recommendations
Customer focus – VW brand and dealers
Project Management – coordinating various functions
Required Skills:
Excel proficient
Desired Skills:
Tableau proficient
Business Objects proficient
Sales Force proficient
Role Summary The Sales Operations Program Specialist has broad responsibilities for coordination, communication and implementation of sales programs to ensure efficient, error‑free execution. They will assist and sometimes lead in the coordination across multiple business functions to deliver customer solutions and VWFS initiatives. Additionally, the position backs‑up the Business Development Specialist.
Volkswagen Financial Services is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.
This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.
This Organization participates in E‑Verify. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
#J-18808-Ljbffr