E-Commerce Customer Service Representative

Job duties and responsibilities include but are not limited to: Assist customers with questions regarding the website including product details, shipping, cooking instructions, etc. Confirm orders that have been placed Resolve any issues customers may experience with their package or product Create and confirm shipping labels; resolve any FedEx delays Respond to customer service emails, calls, and text messages Input and update orders Assist with marketing emails Add new products to Shopify Projects as assigned Assisting manager with Marketing strategies as needed Assist with launching new products Social media postings Respond to Google Reviews Hours: Monday – Friday 7am – 3:30pm Ideal candidate must have: Excellent written and verbal communication skills Excellent computer and technology platform skills Resourceful, independent, and a problem solver Outstanding attention to detail and accuracy 1-2 years of experience in web management or E-Commerce support role Must be detail oriented, well organized, and capable of working independently Preferred Qualifications: DropBox Shopify Microsoft Office Create a job alert for this search #J-18808-Ljbffr