ECommerce Customer Service Representative

Job Duties and Responsibilities

Assist customers with questions regarding the website including product details, shipping, cooking instructions, etc.

Confirm orders that have been placed

Resolve any issues customers may experience with their package or product

Create and confirm shipping labels; resolve any FedEx delays

Respond to customer service emails, calls, and text messages

Input and update orders

Assist with marketing emails

Add new products to Shopify

Projects as assigned

Assisting manager with Marketing strategies as needed

Assist with launching new products

Social media postings

Respond to Google Reviews

Hours: Monday – Friday 7am – 3:30pm

Ideal Candidate Must Have

Excellent written and verbal communication skills

Excellent computer and technology platform skills

Resourceful, independent, and a problem solver

Outstanding attention to detail and accuracy

1-2 years of experience in web management or E-Commerce support role

Must be detail oriented, well organized, and capable of working independently

Preferred Qualifications

DropBox

Buffer

Omnisend

Shopify

Microsoft Office

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