Parried
Base pay range
$60,000.00/yr - $80,000.00/yr
About Us We’re Parried, an Austin-based Managed IT Services and Cybersecurity company.
We help small and mid‑sized businesses stay secure, work smarter, and avoid tech headaches.
We’ve built a strong, trusted business by delivering reliable results and earning referrals. As we continue to grow, we’re expanding our Service Desk team with an IT support professional who helps us maintain the high standards our clients expect.
About The Role This is a frontline Service Desk role, but it is not entry‑level.
You’ll handle the same queues and tickets as the rest of the team, while bringing stronger technical judgement, clearer communication, and greater ownership to your work. You are someone who sees issues through and consistently raises the bar.
We’re open to hiring either a strong IT Support Analyst (L1/L2) with broader exposure and a more strategic problem‑solving mindset. Your exact title, scope, and compensation will reflect your experience and what you bring to the team.
This is a hybrid role. Most work is remote, but you must live in the Greater Austin area for occasional onsite visits to client offices.
We’re looking for someone who communicates clearly, thinks independently, and works fast without cutting corners. Someone who earns trust with clients and collaborates closely with teammates.
What You’ll Be Doing
Respond to support tickets, calls, and emails from SMB clients
Troubleshoot issues across Windows, macOS, Microsoft 365, networking, security tools, and line‑of‑business applications
Handle onboarding, offboarding, and user account management
Take ownership of complex or high‑priority support requests and see them through to resolution
Monitor the ticket board and help maintain clean, timely ticket flow
Assist with client account audits and internal documentation reviews
Communicate clearly and professionally with clients and internal teammates
Contribute to improving internal SOPs and documentation
What We’re Looking For
Experience in a Service Desk or MSP environment, typically 2 to 5+ years
Strong troubleshooting skills across a wide range of systems and environments
Comfortable working with Microsoft 365, Windows, macOS, networking, and security tools
Reliable, organized, and detail‑oriented
Strong written and verbal communication skills
Comfortable in a fast‑paced, client‑focused environment
Must live in the Greater Austin area
Tools You’ll Use
Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Zoho Desk and Zoho CRM
IT Glue
Benefits
Competitive salary based on experience and role level
Health, dental, and vision insurance
Life insurance
401(k) with company matching
Hybrid work model (remote with Austin‑based client visits as needed)
Generous PTO and multiple paid holidays
Eligible for pet insurance and additional voluntary benefits
Seniority level Entry level
Employment type Full‑time
Industries IT Services and IT Consulting
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About Us We’re Parried, an Austin-based Managed IT Services and Cybersecurity company.
We help small and mid‑sized businesses stay secure, work smarter, and avoid tech headaches.
We’ve built a strong, trusted business by delivering reliable results and earning referrals. As we continue to grow, we’re expanding our Service Desk team with an IT support professional who helps us maintain the high standards our clients expect.
About The Role This is a frontline Service Desk role, but it is not entry‑level.
You’ll handle the same queues and tickets as the rest of the team, while bringing stronger technical judgement, clearer communication, and greater ownership to your work. You are someone who sees issues through and consistently raises the bar.
We’re open to hiring either a strong IT Support Analyst (L1/L2) with broader exposure and a more strategic problem‑solving mindset. Your exact title, scope, and compensation will reflect your experience and what you bring to the team.
This is a hybrid role. Most work is remote, but you must live in the Greater Austin area for occasional onsite visits to client offices.
We’re looking for someone who communicates clearly, thinks independently, and works fast without cutting corners. Someone who earns trust with clients and collaborates closely with teammates.
What You’ll Be Doing
Respond to support tickets, calls, and emails from SMB clients
Troubleshoot issues across Windows, macOS, Microsoft 365, networking, security tools, and line‑of‑business applications
Handle onboarding, offboarding, and user account management
Take ownership of complex or high‑priority support requests and see them through to resolution
Monitor the ticket board and help maintain clean, timely ticket flow
Assist with client account audits and internal documentation reviews
Communicate clearly and professionally with clients and internal teammates
Contribute to improving internal SOPs and documentation
What We’re Looking For
Experience in a Service Desk or MSP environment, typically 2 to 5+ years
Strong troubleshooting skills across a wide range of systems and environments
Comfortable working with Microsoft 365, Windows, macOS, networking, and security tools
Reliable, organized, and detail‑oriented
Strong written and verbal communication skills
Comfortable in a fast‑paced, client‑focused environment
Must live in the Greater Austin area
Tools You’ll Use
Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Zoho Desk and Zoho CRM
IT Glue
Benefits
Competitive salary based on experience and role level
Health, dental, and vision insurance
Life insurance
401(k) with company matching
Hybrid work model (remote with Austin‑based client visits as needed)
Generous PTO and multiple paid holidays
Eligible for pet insurance and additional voluntary benefits
Seniority level Entry level
Employment type Full‑time
Industries IT Services and IT Consulting
#J-18808-Ljbffr