ACCESS
Coordinator, Workforce Development
Under general supervision, the Coordinator of Workforce Development uses specialized knowledge from workforce development, along with skills obtained through experience and/or formal training to plan and coordinate program activities, ensure implementation of services, and uses knowledge of daily work operations to provide staff support and manage work and client flow. Responsibilities include monitoring and implementing strategies to improve program recruitment, enrollment and services. Regularly collects, evaluates and reports on program progress to management and funding sources.
Essential Duties and Responsibilities:
Oversee and implement the daily operations of the program and ensure all requirements are met
Lead implementation of program; including demonstrating and conducting program activities, outreach, enrollments, and program work assignments
Oversee all aspects of business development that includes inbound/outbound sales calls, networking, qualifying consultations, follow-up communications, building strategic alliances, gaining referrals/recommendations from past clients and other agency programs, updating program information and fostering strategic relationships
Ensure proper documentation of customer data information and progress
Ensure customer follow-up after service, send customer surveys, and mitigate any foreseeable issues
Manage program calendar, data entry, incoming/outgoing mail and customer intake
Generate program materials, networking contact follow-up and manage supplies
Review files and documents of all services provided in compliance with the agency and funding sources' quality assurance plans
Report on program progress at required intervals per department and funding guidelines
Monitor participant performance and create a corrective action plan if program performance falls below participation and employment measures
Review assessment materials and ensure program content is developed to meet client needs
Address program participant complaints
Work with auditors on accreditation and compliance related audits
Represent ACCESS and clients at various meetings with funders and stakeholders
Create internal processes, forms, documents and curriculum as needed
Interpret, apply and recommend changes to organizational policies and procedures
Review progress of assignments with senior management
Balance conflicting resource and priority demands
May supervise staff (no more than three) and coach or mentor subordinates
May plan, assign, monitor and manage the work of others
Participate in the research and writing of grant proposals as directed
Maintain caseload and provide case management services to active program participants
Operate standard office equipment and use required software applications
Perform other duties and responsibilities as assigned
Knowledge, Skills and Abilities: Knowledge of:
Advanced concepts, principles and practices in workforce development and human services
Grant and other funding sources related to the assigned functional area
Knowledge of owning or operating a business preferred
Knowledge of community resources
Skill in:
Active listening
Critical thinking
Judgment and decision-making
Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
Ability to:
Partner with other functional areas to accomplish objectives
Travel with reliable transportation
Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes
Interpret and apply policies and identify and recommend changes as appropriate
Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment
Communicate effectively, both orally and in writing
Work independently as well as collaboratively within a team environment
Handle stressful situations and provide a high level of customer service in a calm and professional manner
Establish and maintain effective working relationships
Educational/Previous Experience Requirements: Minimum Degree Required:
Bachelor's degree
Required Disciplines: Education, Training and Development. Health and Human Services or related field
~and~
At least 3 years of experience in Education, Training and Development, or Social Services working with adults, with at least 2 years in a lead capacity, preferable in a non-profit setting or any equivalent combination of experience, education and/or training approved by Human Resources
Minimum Degree Required:
High School Diploma
Required Disciplines: General Education
~and~
At least 7 years of experience in Education, Training and Development, or Social Services working with adults, with at least 5 years in a lead capacity, preferable in a non-profit setting or any equivalent combination of experience, education and/or training approved by Human Resources
Licenses/Certifications: Licenses/Certifications Required at Date of Hire: None
Working Conditions: Hours: Normal business hours, some additional hours may be required
Travel Required: Local travel may be required
Working Environment: Climate controlled office
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Essential Duties and Responsibilities:
Oversee and implement the daily operations of the program and ensure all requirements are met
Lead implementation of program; including demonstrating and conducting program activities, outreach, enrollments, and program work assignments
Oversee all aspects of business development that includes inbound/outbound sales calls, networking, qualifying consultations, follow-up communications, building strategic alliances, gaining referrals/recommendations from past clients and other agency programs, updating program information and fostering strategic relationships
Ensure proper documentation of customer data information and progress
Ensure customer follow-up after service, send customer surveys, and mitigate any foreseeable issues
Manage program calendar, data entry, incoming/outgoing mail and customer intake
Generate program materials, networking contact follow-up and manage supplies
Review files and documents of all services provided in compliance with the agency and funding sources' quality assurance plans
Report on program progress at required intervals per department and funding guidelines
Monitor participant performance and create a corrective action plan if program performance falls below participation and employment measures
Review assessment materials and ensure program content is developed to meet client needs
Address program participant complaints
Work with auditors on accreditation and compliance related audits
Represent ACCESS and clients at various meetings with funders and stakeholders
Create internal processes, forms, documents and curriculum as needed
Interpret, apply and recommend changes to organizational policies and procedures
Review progress of assignments with senior management
Balance conflicting resource and priority demands
May supervise staff (no more than three) and coach or mentor subordinates
May plan, assign, monitor and manage the work of others
Participate in the research and writing of grant proposals as directed
Maintain caseload and provide case management services to active program participants
Operate standard office equipment and use required software applications
Perform other duties and responsibilities as assigned
Knowledge, Skills and Abilities: Knowledge of:
Advanced concepts, principles and practices in workforce development and human services
Grant and other funding sources related to the assigned functional area
Knowledge of owning or operating a business preferred
Knowledge of community resources
Skill in:
Active listening
Critical thinking
Judgment and decision-making
Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
Ability to:
Partner with other functional areas to accomplish objectives
Travel with reliable transportation
Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes
Interpret and apply policies and identify and recommend changes as appropriate
Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment
Communicate effectively, both orally and in writing
Work independently as well as collaboratively within a team environment
Handle stressful situations and provide a high level of customer service in a calm and professional manner
Establish and maintain effective working relationships
Educational/Previous Experience Requirements: Minimum Degree Required:
Bachelor's degree
Required Disciplines: Education, Training and Development. Health and Human Services or related field
~and~
At least 3 years of experience in Education, Training and Development, or Social Services working with adults, with at least 2 years in a lead capacity, preferable in a non-profit setting or any equivalent combination of experience, education and/or training approved by Human Resources
Minimum Degree Required:
High School Diploma
Required Disciplines: General Education
~and~
At least 7 years of experience in Education, Training and Development, or Social Services working with adults, with at least 5 years in a lead capacity, preferable in a non-profit setting or any equivalent combination of experience, education and/or training approved by Human Resources
Licenses/Certifications: Licenses/Certifications Required at Date of Hire: None
Working Conditions: Hours: Normal business hours, some additional hours may be required
Travel Required: Local travel may be required
Working Environment: Climate controlled office
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