Customer Service Representative, Terra West Management Services

Description Essential Functions Ensure all customer service calls are handled in a timely and professional manner. Assist callers which range from homeowners, tenants, agents, property managers as well as internal Terra West Staff timely, accurately and professionally. Answer all voicemails and emails by responding appropriately or forwarding to the correct department.

Core Competencies

Excellent interpersonal, written, and oral communication skills

Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections

Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone

Must possess and be able to demonstrate strong influencing and closing skills

Strong organizational and problem solving skills

Ability to communicate on all levels; internally and externally

Ability to learn and navigate new software quickly

Perform basic computerized account maintenance activities including thoroughly detailing account notations in a timely, organized fashion

Identify and assess customers’ needs

Handle customer complaints and to provide appropriate solutions

Follow up with customers

Requirements Minimum Qualifications

1-3 Years Customer Service Experience

High School Diploma or Equivalent

Ability to type 30+ WPM

Must have a valid driver’s license and reliable transportation

Preferred Qualifications

Min. 1 year call center experience

Bi-Lingual (Spanish) a plus

ADA Requirements

Must be able to lift up to 25 pounds

Stationary for long periods of time

Must be able to hear and speak clearly

Work Posture Requirements

Sitting: Constantly

Standing: Frequently

Walking: Frequently

Driving: N/A

Bending (from waist): Frequently

Crouching (squat): Rarely

Kneeling: Occasionally

Crawling: N/A

Climbing (stairs): N/A

Climbing (ladder): N/A

Twisting: N/A

Reaching: Rarely

Wrist Motion: Occasionally

Carrying Requirements

Items Carried: Files/Board books

Distance: 50 steps

Times Per Day: 5

Maximum Weight: 5 pounds

Moving/Lifting Requirements

Items Moved/Lifted: Paper files

Times Per Day: 5

Maximum Weight: 25 pounds

Moving/Lifting Levels/Heights

Floor: Occasionally

Knee: Rarely

Waist: Occasionally

Chest: Occasionally

Overhead: Occasionally

Push/Pull Requirements

Item Name: Furniture Frequency: Frequently

Environmental Conditions

Inside/Outside: No

Hot/Cold Temperatures: No

Wet: No

Noise: No

Power Equipment: No

Traffic Hazards: No

Chemical Hazards: No

Heights: No

Dust: No

Close Quarters: No

Fumes/Odors: No

EEO/Drug Free Workplace #J-18808-Ljbffr