Customer Service Representative, Terra West Management Services

Essential Functions Ensure all customer service calls are handled in a timely and professional manner. Assist callers ranging from homeowners, tenants, agents, property managers, and internal Terra West staff. Answer all voicemails and emails by responding appropriately or forwarding to the correct department.

Core Competencies

Excellent interpersonal, written, and oral communication skills

Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections

Strong work ethic and self‑starter, able to effectively manage multiple priorities and adapt to change within a fast‑paced business environment

Professional and friendly attitude, quickly developing rapport with customers over the phone

Strong influencing and closing skills

Strong organizational and problem‑solving skills

Communication on all levels; internally and externally

Ability to learn and navigate new software quickly

Basic computerized account maintenance, detailing account notations in a timely, organized fashion

Identify and assess customers’ needs

Handle customer complaints and provide appropriate solutions

Follow up with customers

Requirements Minimum Qualifications

1–3 years customer service experience

High school diploma or equivalent

Typing speed of 30+ words per minute

Valid driver’s license and reliable transportation

Preferred Qualifications

At least 1 year of call‑center experience

Bi‑lingual (Spanish) preferred

ADA Requirements

Ability to lift up to 25 pounds

Stationary for long periods of time

Ability to hear and speak clearly

Work Posture Requirements

Sitting: Constantly

Standing: Frequently

Walking: Frequently

Driving: N/A

Bending (from waist): Frequently

Crouching (squat): Rarely

Kneeling: Occasionally

Crawling: N/A

Climbing (stairs): N/A

Climbing (ladder): N/A

Twisting: N/A

Reaching: Rarely

Wrist motion: Occasionally

Carrying Requirements

Items carried: Files/board books

Distance: 50 steps

Times per day: 5

Maximum weight: 5 pounds

Moving/Lifting Requirements

Items moved/lifted: Paper files

Times per day: 5

Maximum weight: 25 pounds

Moving/Lifting Levels/Heights

Floor: Occasionally

Knee: Rarely

Waist: Occasionally

Chest: Occasionally

Overhead: Occasionally

Push/Pull Requirements

Item: Furniture (Frequency: Frequently)

Environmental Conditions

Inside/Outside: No

Hot/Cold temperatures: No

Wet: No

Noise: No

Power equipment: No

Traffic hazards: No

Chemical hazards: No

Heights: No

Dust: No

Close quarters: No

Fumes/odors: No

EEO/Drug Free Workplace We are an equal opportunity employer and a drug‑free workplace.

Seniority level Entry level

Employment type Full‑time

Job function Other

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