Mecklenburg County
Library Associate - Teen Services
Mecklenburg County, Charlotte, North Carolina, United States, 28245
Library Associate – Teen Services
Charlotte Mecklenburg Library – Independence Regional Library
“Follow your calling, Find your career”
Please apply by 1/15/2026
Hiring Range: $20.00 - $25.00 This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
Schedule:
Full Time 40 hours per week, Benefit Eligible M‑F 8:00am – 5:00pm Works one evening per week 11:00a – 8:00pm Rotating weekends
Location:
Independence Regional Library, 6000 Conference Drive, Charlotte, NC 28212
Independence Regional Library serves a diverse population in the Southeast Charlotte area. This role is a Teen Services Library Associate position. Located across the street from East Mecklenburg High School, Independence Regional sees a high volume of afterschool teen customers during the school year. In addition to standard library tasks, the selected candidate, working with the Teen Services Librarian, will be responsible for the creation, planning, and delivery of dynamic programing, ages 12‑18. The Library Associate also represents the library in the community, facilitating outreach, and fostering collaborative partnerships with local organizations.
The Library Associate works within the branch to create a welcoming environment for all. Responsibilities include circulation tasks, staffing service points, and assisting customers of all ages with resources, employment, and technology. The ideal candidate is a highly collaborative and flexible team player with the ability to work independently and exercise sound judgment.
Position Summary Perform professional and technical library work in one or more specific library programs such as Adult, Teens, Youth, Reference Services, or Library Systems Administration. The Library Associate delivers a high level of quality library services ensuring the provision of value-added experiences for all customers.
Essential Functions
Perform circulation activities
Provide service desk coverage
Create and deliver programs to age‑appropriate audiences
Assist with managing teen volunteers
Prepare program reports
Provide research assistance to customers
Utilize integrated library systems software
Assist customers at several service points
Train and assist customers on various library policies, procedures, and processes
Maintain library’s collection of materials
Assist with volunteer managementPromote and market library’s programs; collaborating with Marketing and Communication to generate flyers and materials pertaining to programs
Minimum Qualifications Experience: Minimum of two years of library, retail, computer, or customer service experience
Education: High School Diploma or equivalent
Combination of relevant education and relevant experience accepted: Yes
Preferred Qualifications
Bilingual - Spanish communication skills (speaking, listening, reading, and writing)
Experience working with teens
Knowledge, Skills, and Abilities Knowledge of
Alpha‑numeric sorting systems
Various library systems
Telephone etiquette
Young adult literature and developmental stages of teenagers
Skills
Technology adeptness
Excellent interpersonal and customer service skillsExcellent time management skills with attention to detail
Abilities
Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
Communication: Clearly conveying information to individuals or groups
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position‑related areas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self‑imposing standards of excellence
Computer Skills Proficient in various computer applications including Microsoft Office Suite
Work Environment Works in a shared office setting with moderate noise.
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
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“Follow your calling, Find your career”
Please apply by 1/15/2026
Hiring Range: $20.00 - $25.00 This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
Schedule:
Full Time 40 hours per week, Benefit Eligible M‑F 8:00am – 5:00pm Works one evening per week 11:00a – 8:00pm Rotating weekends
Location:
Independence Regional Library, 6000 Conference Drive, Charlotte, NC 28212
Independence Regional Library serves a diverse population in the Southeast Charlotte area. This role is a Teen Services Library Associate position. Located across the street from East Mecklenburg High School, Independence Regional sees a high volume of afterschool teen customers during the school year. In addition to standard library tasks, the selected candidate, working with the Teen Services Librarian, will be responsible for the creation, planning, and delivery of dynamic programing, ages 12‑18. The Library Associate also represents the library in the community, facilitating outreach, and fostering collaborative partnerships with local organizations.
The Library Associate works within the branch to create a welcoming environment for all. Responsibilities include circulation tasks, staffing service points, and assisting customers of all ages with resources, employment, and technology. The ideal candidate is a highly collaborative and flexible team player with the ability to work independently and exercise sound judgment.
Position Summary Perform professional and technical library work in one or more specific library programs such as Adult, Teens, Youth, Reference Services, or Library Systems Administration. The Library Associate delivers a high level of quality library services ensuring the provision of value-added experiences for all customers.
Essential Functions
Perform circulation activities
Provide service desk coverage
Create and deliver programs to age‑appropriate audiences
Assist with managing teen volunteers
Prepare program reports
Provide research assistance to customers
Utilize integrated library systems software
Assist customers at several service points
Train and assist customers on various library policies, procedures, and processes
Maintain library’s collection of materials
Assist with volunteer managementPromote and market library’s programs; collaborating with Marketing and Communication to generate flyers and materials pertaining to programs
Minimum Qualifications Experience: Minimum of two years of library, retail, computer, or customer service experience
Education: High School Diploma or equivalent
Combination of relevant education and relevant experience accepted: Yes
Preferred Qualifications
Bilingual - Spanish communication skills (speaking, listening, reading, and writing)
Experience working with teens
Knowledge, Skills, and Abilities Knowledge of
Alpha‑numeric sorting systems
Various library systems
Telephone etiquette
Young adult literature and developmental stages of teenagers
Skills
Technology adeptness
Excellent interpersonal and customer service skillsExcellent time management skills with attention to detail
Abilities
Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
Communication: Clearly conveying information to individuals or groups
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position‑related areas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self‑imposing standards of excellence
Computer Skills Proficient in various computer applications including Microsoft Office Suite
Work Environment Works in a shared office setting with moderate noise.
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
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