Humana
Employer Industry: Healthcare Insurance Services
Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with the flexibility of a dedicated home office
Comprehensive benefits package, including medical, dental, vision, and 401(k) retirement savings plan
Supportive work culture focused on associate engagement and well-being
Extensive training and professional development opportunities
Job Responsibilities
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of inquiries, comments, and transactions during customer interactions
Escalate unresolved customer inquiries as needed
Interpret policies and procedures to complete assignments effectively
Work independently within defined parameters while prioritizing tasks and managing time effectively
Qualifications
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic Microsoft Office skills (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to navigate multiple software systems
Self-reliance and ability to resolve issues independently with minimal supervision
Preferred Qualifications
Bachelor's Degree
Prior claims processing experience
Experience in financial recovery and overpayment resolution
Familiarity with Mentor software
Experience with CRM systems
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Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with the flexibility of a dedicated home office
Comprehensive benefits package, including medical, dental, vision, and 401(k) retirement savings plan
Supportive work culture focused on associate engagement and well-being
Extensive training and professional development opportunities
Job Responsibilities
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of inquiries, comments, and transactions during customer interactions
Escalate unresolved customer inquiries as needed
Interpret policies and procedures to complete assignments effectively
Work independently within defined parameters while prioritizing tasks and managing time effectively
Qualifications
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic Microsoft Office skills (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to navigate multiple software systems
Self-reliance and ability to resolve issues independently with minimal supervision
Preferred Qualifications
Bachelor's Degree
Prior claims processing experience
Experience in financial recovery and overpayment resolution
Familiarity with Mentor software
Experience with CRM systems
#J-18808-Ljbffr