Humana
Employer Industry: Healthcare Insurance Services
Why consider this job opportunity:
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with flexibility in scheduling
Comprehensive benefits package including medical, dental, vision, and 401(k) retirement savings plan
Supportive and collaborative work environment that values associate engagement and well-being
Initial training provided to ensure success in the role
What to Expect (Job Responsibilities):
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of inquiries, comments, complaints, transactions, or interactions
Escalate unresolved and pending customer inquiries as necessary
Interpret department policies and methods to complete assignments effectively
Work within defined parameters while prioritizing tasks and managing workload independently
What is Required (Qualifications):
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic Microsoft Office skills (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to work across multiple software systems
Capacity to maintain confidentiality while working remotely
How to Stand Out (Preferred Qualifications):
Bachelor's Degree
Prior claims processing experience
Experience with overpayment and financial recovery
Familiarity with Mentor software
Experience with CRM systems
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity:
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with flexibility in scheduling
Comprehensive benefits package including medical, dental, vision, and 401(k) retirement savings plan
Supportive and collaborative work environment that values associate engagement and well-being
Initial training provided to ensure success in the role
What to Expect (Job Responsibilities):
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of inquiries, comments, complaints, transactions, or interactions
Escalate unresolved and pending customer inquiries as necessary
Interpret department policies and methods to complete assignments effectively
Work within defined parameters while prioritizing tasks and managing workload independently
What is Required (Qualifications):
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic Microsoft Office skills (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to work across multiple software systems
Capacity to maintain confidentiality while working remotely
How to Stand Out (Preferred Qualifications):
Bachelor's Degree
Prior claims processing experience
Experience with overpayment and financial recovery
Familiarity with Mentor software
Experience with CRM systems
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr