Humana
Employer Industry: Health Insurance Services
Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within a Fortune 100 company
Work remotely with a flexible schedule
Comprehensive benefits including medical, dental, vision, and 401(k) retirement savings plan
Supportive and collaborative work environment focused on associate engagement and well-being
Extensive professional development and continued education opportunities
Job Responsibilities
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Document inquiries, comments, complaints, and transactions, taking appropriate action
Escalate unresolved customer inquiries as needed
Interpret department policies and standards to complete assignments effectively
Work under minimal direction while prioritizing tasks and managing workload
Required Qualifications
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic proficiency in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills to navigate multiple software systems
Ability to maintain confidentiality while working remotely
Preferred Qualifications
Bachelor's Degree
Prior claims processing experience
Experience with financial recovery and overpayment issues
Familiarity with Mentor software and CRM systems
Knowledge of PrePay or Post Pay processes
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Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within a Fortune 100 company
Work remotely with a flexible schedule
Comprehensive benefits including medical, dental, vision, and 401(k) retirement savings plan
Supportive and collaborative work environment focused on associate engagement and well-being
Extensive professional development and continued education opportunities
Job Responsibilities
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Document inquiries, comments, complaints, and transactions, taking appropriate action
Escalate unresolved customer inquiries as needed
Interpret department policies and standards to complete assignments effectively
Work under minimal direction while prioritizing tasks and managing workload
Required Qualifications
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic proficiency in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills to navigate multiple software systems
Ability to maintain confidentiality while working remotely
Preferred Qualifications
Bachelor's Degree
Prior claims processing experience
Experience with financial recovery and overpayment issues
Familiarity with Mentor software and CRM systems
Knowledge of PrePay or Post Pay processes
#J-18808-Ljbffr