Mesa Airlines
Job Description
Summary
Build, set up, and install computer hardware according to Mesa Air policies, procedures, and standards
Answer requests from system users; provide information and 1st level troubleshooting; expand problems as appropriate, and maintain accurate help desk records
Train personnel in the proper and secure use of Mesa Air information systems
Create accounts for users in applications, directories, networks, etc. as necessary to enable them to perform their job function
Create and maintain listings of all computer assets, as required by Mesa Air policy.
Create and manage telephone user accounts
Execute system maintenance programs, scripts, and reports according to the operations schedule
Requirements Responsibilities
Assist in building, installing, and repairing desktop workstations according to company policies, standards, and specifications
Install, modify, and repair computer software
Maintain accurate inventory records in asset tracking system
Observe operation of computer hardware to identify malfunction(s)
Perform tests to identify root cause of malfunction(s)
Maintain accurate documentation through help desk software
Communicate with users about work completion and results
Act as a front-line interface to users
Provide information, materials, and/or live training to end users of Mesa Air core applications and technologies
Create/Maintain/Delete User identifications and profiles for Company used systems as directed by the owner of the information
Keep record of all hardware, software
Add or change telephone user accounts
Evaluate and/or recommend purchases, requesting and submitting quotes and requisitioning computer hardware and software
As instructed by the Network Administrator, execute application and system maintenance routines according to the defined schedules
Reporting
This position reports to the Director of IT
Qualifications Skills
Ability to follow company procedure accurately and completely
Ability to accurately complete purchasing paperwork and keep good records
Ability to perform basic computer hardware installations, per the standards set for hardware configuration
Ability to follow vendor issued instructions for set up of additional software needs
Ability to observe computer hardware in action and/or perform tests to determine problems
Ability to correctly separate symptoms from root cause and design effective repair
Good inter-personal communication skills, both written and oral
Ability to produce training materials complete with detailed explanations, tips and techniques, screen shots, etc.
Ability to manage a regular flow of small tasks quickly and efficiently
Ability to keep accurate records of transactions
Ability to examine events and determine the necessary remediation to get/keep systems online and secure
Ability to work in a team environment with minimal supervision
Detail oriented and able to keep accurate records of company computer assets
Knowledge
Knowledge of the architecture of Windows desktop computers
Knowledge of Windows Active Directory and other Windows security solutions
Knowledge of the printers, desktops, laptops, mobile devices, and other common hardware
Knowledge of standard hardware configurations
Knowledge of Microsoft Office Suite
Understanding of standard security policies and procedures
Knowledge of standard corporate purchasing policies and procedures
Experiences
Two-year degree in a computer-related field
Experience dealing with hardware equipment and service vendors.
Experience troubleshooting the operation of desktop computers and peripherals and documenting the problems.
Previous experience in customer support
Experience with the Help Desk Software and Support in a 24/7 computing environment requiring 100% uptime
Experience in a purchasing, receiving, or inventory position related to IT
Experience in a computer operations department
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Build, set up, and install computer hardware according to Mesa Air policies, procedures, and standards
Answer requests from system users; provide information and 1st level troubleshooting; expand problems as appropriate, and maintain accurate help desk records
Train personnel in the proper and secure use of Mesa Air information systems
Create accounts for users in applications, directories, networks, etc. as necessary to enable them to perform their job function
Create and maintain listings of all computer assets, as required by Mesa Air policy.
Create and manage telephone user accounts
Execute system maintenance programs, scripts, and reports according to the operations schedule
Requirements Responsibilities
Assist in building, installing, and repairing desktop workstations according to company policies, standards, and specifications
Install, modify, and repair computer software
Maintain accurate inventory records in asset tracking system
Observe operation of computer hardware to identify malfunction(s)
Perform tests to identify root cause of malfunction(s)
Maintain accurate documentation through help desk software
Communicate with users about work completion and results
Act as a front-line interface to users
Provide information, materials, and/or live training to end users of Mesa Air core applications and technologies
Create/Maintain/Delete User identifications and profiles for Company used systems as directed by the owner of the information
Keep record of all hardware, software
Add or change telephone user accounts
Evaluate and/or recommend purchases, requesting and submitting quotes and requisitioning computer hardware and software
As instructed by the Network Administrator, execute application and system maintenance routines according to the defined schedules
Reporting
This position reports to the Director of IT
Qualifications Skills
Ability to follow company procedure accurately and completely
Ability to accurately complete purchasing paperwork and keep good records
Ability to perform basic computer hardware installations, per the standards set for hardware configuration
Ability to follow vendor issued instructions for set up of additional software needs
Ability to observe computer hardware in action and/or perform tests to determine problems
Ability to correctly separate symptoms from root cause and design effective repair
Good inter-personal communication skills, both written and oral
Ability to produce training materials complete with detailed explanations, tips and techniques, screen shots, etc.
Ability to manage a regular flow of small tasks quickly and efficiently
Ability to keep accurate records of transactions
Ability to examine events and determine the necessary remediation to get/keep systems online and secure
Ability to work in a team environment with minimal supervision
Detail oriented and able to keep accurate records of company computer assets
Knowledge
Knowledge of the architecture of Windows desktop computers
Knowledge of Windows Active Directory and other Windows security solutions
Knowledge of the printers, desktops, laptops, mobile devices, and other common hardware
Knowledge of standard hardware configurations
Knowledge of Microsoft Office Suite
Understanding of standard security policies and procedures
Knowledge of standard corporate purchasing policies and procedures
Experiences
Two-year degree in a computer-related field
Experience dealing with hardware equipment and service vendors.
Experience troubleshooting the operation of desktop computers and peripherals and documenting the problems.
Previous experience in customer support
Experience with the Help Desk Software and Support in a 24/7 computing environment requiring 100% uptime
Experience in a purchasing, receiving, or inventory position related to IT
Experience in a computer operations department
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