Crawford Services, Inc.
Maintenance Technician New C003 Norrell
Crawford Services, Inc., Baltimore, Maryland, United States
Position Title:
Maintenance Technician
Reports To:
Field Supervisor or General Manager
Status:
Full-time, Regular position
Category:
Technician
Location:
Norrell Service Experts, 5529 Eastcliff Industrial Loop, Irondale, AL 35210
Why You Should Join the Service Experts Team Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.
Service Experts Company Perks and Benefits
Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position). Our top Maintenance Technicians earn over $80,000 annually. Total Compensation is hourly plus spiffs/commissions; depending on the center this could be more.
Generous PTO provided: 20 paid days off within your first year of employment (vacation, personal holidays, & national holidays), 25 paid days off after your 2nd year.
No layoffs during slow season.
Career‑growth opportunities across the U.S.
Company‑provided smart phone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
Best‑in‑class 401(k) Retirement Savings Plan with company matching contributions.
Company‑paid employee life insurance.
Short‑term and long‑term disability insurance.
Supplemental benefit programs such as legal advice, pet insurance, health advocacy programs.
Position Summary Under general supervision, performs precision tune‑ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.
Key Responsibilities
Perform maintenance calls under general supervision.
Conduct routine precision tune‑ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect and perform limited diagnostics to identify potential problems and prevent breakdowns.
Complete routine maintenance and equipment cleaning as needed.
Deliver and remove parts and equipment necessary for service work.
Assist the Service Technician with servicing HVAC equipment and accessories.
Record all required information on customer call using a hand‑held device; complete all forms and paperwork accurately; collect payment if necessary.
Communicate with dispatch to provide accurate status reports.
Deliver excellent customer service and maintain high levels of satisfaction.
Promote products and services; call Sales and Service Coordinator for lead generation.
Ensure company property, vehicles, and tools are properly accounted for and maintained.
Represent the company professionally, honestly, and ethically.
Follow standard procedures and keep the vehicle properly stocked.
Perform additional duties as needed or assigned.
Health & Safety Roles and Responsibilities
Report unsafe acts, conditions, and hazards immediately.
Report contravention of legislation or company policy immediately.
Correct substandard acts or conditions within area of control.
Use and maintain appropriate personal protective equipment (PPE) as prescribed.
Never remove or render unsafe any safety guards or devices.
Comply with all company safety rules and procedures.
Operate devices or equipment as prescribed.
Participate in safety initiatives, teams, or committees.
Report all injuries or incidents immediately.
Provide input on developing safety initiatives to eliminate exposures.
Refrain from pranks, contests, or rough boisterous behavior.
Work in compliance with applicable legislative requirements.
Desired Skills and Qualifications
High school diploma or GED; additional HVAC training and 0–2 years experience preferred.
Valid licensing or certification as required by local laws for geographic area.
EPA and safety certifications required.
Basic knowledge of HVAC fundamentals and accessories.
Proficient mechanical aptitude and tool operation.
Basic skills reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems.
Effective communication skills to resolve customer issues.
Effective time‑management and organizational skills.
Valid driver’s license and acceptable driving record.
Availability for flexible hours and on‑call shifts.
Experience with basic HVAC maintenance desirable.
Physical ability to stand, walk, climb ladders, work in attics/basements, and carry up to 40 pounds; lift up to 30 pounds.
Comfortable working in various conditions (hot, cold, indoor, outdoor, etc.).
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time.
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Maintenance Technician
Reports To:
Field Supervisor or General Manager
Status:
Full-time, Regular position
Category:
Technician
Location:
Norrell Service Experts, 5529 Eastcliff Industrial Loop, Irondale, AL 35210
Why You Should Join the Service Experts Team Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.
Service Experts Company Perks and Benefits
Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position). Our top Maintenance Technicians earn over $80,000 annually. Total Compensation is hourly plus spiffs/commissions; depending on the center this could be more.
Generous PTO provided: 20 paid days off within your first year of employment (vacation, personal holidays, & national holidays), 25 paid days off after your 2nd year.
No layoffs during slow season.
Career‑growth opportunities across the U.S.
Company‑provided smart phone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
Best‑in‑class 401(k) Retirement Savings Plan with company matching contributions.
Company‑paid employee life insurance.
Short‑term and long‑term disability insurance.
Supplemental benefit programs such as legal advice, pet insurance, health advocacy programs.
Position Summary Under general supervision, performs precision tune‑ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.
Key Responsibilities
Perform maintenance calls under general supervision.
Conduct routine precision tune‑ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect and perform limited diagnostics to identify potential problems and prevent breakdowns.
Complete routine maintenance and equipment cleaning as needed.
Deliver and remove parts and equipment necessary for service work.
Assist the Service Technician with servicing HVAC equipment and accessories.
Record all required information on customer call using a hand‑held device; complete all forms and paperwork accurately; collect payment if necessary.
Communicate with dispatch to provide accurate status reports.
Deliver excellent customer service and maintain high levels of satisfaction.
Promote products and services; call Sales and Service Coordinator for lead generation.
Ensure company property, vehicles, and tools are properly accounted for and maintained.
Represent the company professionally, honestly, and ethically.
Follow standard procedures and keep the vehicle properly stocked.
Perform additional duties as needed or assigned.
Health & Safety Roles and Responsibilities
Report unsafe acts, conditions, and hazards immediately.
Report contravention of legislation or company policy immediately.
Correct substandard acts or conditions within area of control.
Use and maintain appropriate personal protective equipment (PPE) as prescribed.
Never remove or render unsafe any safety guards or devices.
Comply with all company safety rules and procedures.
Operate devices or equipment as prescribed.
Participate in safety initiatives, teams, or committees.
Report all injuries or incidents immediately.
Provide input on developing safety initiatives to eliminate exposures.
Refrain from pranks, contests, or rough boisterous behavior.
Work in compliance with applicable legislative requirements.
Desired Skills and Qualifications
High school diploma or GED; additional HVAC training and 0–2 years experience preferred.
Valid licensing or certification as required by local laws for geographic area.
EPA and safety certifications required.
Basic knowledge of HVAC fundamentals and accessories.
Proficient mechanical aptitude and tool operation.
Basic skills reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems.
Effective communication skills to resolve customer issues.
Effective time‑management and organizational skills.
Valid driver’s license and acceptable driving record.
Availability for flexible hours and on‑call shifts.
Experience with basic HVAC maintenance desirable.
Physical ability to stand, walk, climb ladders, work in attics/basements, and carry up to 40 pounds; lift up to 30 pounds.
Comfortable working in various conditions (hot, cold, indoor, outdoor, etc.).
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time.
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