Carvana
Customer Service Delivery Advocate (11am - 9pm)
Carvana, Tolleson, Arizona, United States, 85353
Customer Service Delivery Advocate (11am - 9pm) – Carvana – Tolleson, AZ, United States.
We’re looking for Customer Advocates with at least 2 years of customer‑facing experience to build an exciting career at Carvana, the fastest‑growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500. Whether it’s delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in re‑introducing happiness into the car‑buying process. Ready to join the ‘Hauler‑Life’?
Shift Requirements The hours for this position are from 7am‑5pm, 9am‑7pm or 11am‑9pm. Team members are expected to be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Unlock Your Earning Potential! We offer a competitive starting hourly rate of $19/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:
Pay Range:
$19–$22.50 hourly
Starting Pay:
$19/hr
At 1 Month:
$20/hr (for team members in good standing)
At 3 Months:
$21/hr (as part of our Careers Not Jobs merit program)
At 6 Months:
$21.50/hr
At 9 Months:
$22/hr
In your first 3 months, you’ll move from $19/hr to $21.00/hr. After this initial period, you’ll eligible for a $0.50 merit increase every 90 days through our Careers Not Jobs program, based on your performance. And that’s not all – Market Operations may offer other performance‑based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits + Perks
Competitive, performance‑based compensation plus 401(k) with Carvana match, opportunity for overtime during busy seasons
Fast‑track advancement opportunities for stellar performers
Health & Wellness: 100% company‑paid healthcare premiums plus dental & vision; wellness program to support mental, physical and financial health; pet care savings program
Time Off & Work‑Life Balance: Generous paid time off (13 days the first year, increases to 20 days thereafter)
Education Support: Tuition reimbursement for bachelor’s degree, student‑loan repayment program for those with a bachelor’s degree
Equity: Carvana Shares granted annually and Employee Stock Purchase Plan discount
Professional Development: Extensive internal growth and professional development opportunities
And more!
About the Role
Deliver vehicles straight to customers’ doors with our custom car haulers (no commercial license required; ample training provided)
Frequently load/unload vehicles onto the hauler – physically demanding
Inspect the car‑hauler regularly to ensure vehicle safety
Complete customer paperwork and record thorough notes in our tracking system
Drive safely and maintain a clean driving record according to Carvana’s CMV Driver Qualification policy
* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana).
* Candidates must be able to satisfy state‑specific requirements related to access DMV/title and registration systems.
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur’s license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (process sponsored by Carvana).
General Qualifications and Requirements
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading onto haulers in indoor and outdoor conditions, including occasional inclement or extreme weather
Ability to walk, stand and sustain physical activity for extended periods of time (8+ hours)
Must read, write, speak and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50 lbs.
Frequent driving requires excellent visual acuity and manual dexterity; reasonable accommodations may be granted to enable individuals with disabilities to perform essential functions
Legal Stuff This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver’s licence. Must be able to read, write, speak and understand English.
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We’re looking for Customer Advocates with at least 2 years of customer‑facing experience to build an exciting career at Carvana, the fastest‑growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500. Whether it’s delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in re‑introducing happiness into the car‑buying process. Ready to join the ‘Hauler‑Life’?
Shift Requirements The hours for this position are from 7am‑5pm, 9am‑7pm or 11am‑9pm. Team members are expected to be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Unlock Your Earning Potential! We offer a competitive starting hourly rate of $19/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:
Pay Range:
$19–$22.50 hourly
Starting Pay:
$19/hr
At 1 Month:
$20/hr (for team members in good standing)
At 3 Months:
$21/hr (as part of our Careers Not Jobs merit program)
At 6 Months:
$21.50/hr
At 9 Months:
$22/hr
In your first 3 months, you’ll move from $19/hr to $21.00/hr. After this initial period, you’ll eligible for a $0.50 merit increase every 90 days through our Careers Not Jobs program, based on your performance. And that’s not all – Market Operations may offer other performance‑based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits + Perks
Competitive, performance‑based compensation plus 401(k) with Carvana match, opportunity for overtime during busy seasons
Fast‑track advancement opportunities for stellar performers
Health & Wellness: 100% company‑paid healthcare premiums plus dental & vision; wellness program to support mental, physical and financial health; pet care savings program
Time Off & Work‑Life Balance: Generous paid time off (13 days the first year, increases to 20 days thereafter)
Education Support: Tuition reimbursement for bachelor’s degree, student‑loan repayment program for those with a bachelor’s degree
Equity: Carvana Shares granted annually and Employee Stock Purchase Plan discount
Professional Development: Extensive internal growth and professional development opportunities
And more!
About the Role
Deliver vehicles straight to customers’ doors with our custom car haulers (no commercial license required; ample training provided)
Frequently load/unload vehicles onto the hauler – physically demanding
Inspect the car‑hauler regularly to ensure vehicle safety
Complete customer paperwork and record thorough notes in our tracking system
Drive safely and maintain a clean driving record according to Carvana’s CMV Driver Qualification policy
* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana).
* Candidates must be able to satisfy state‑specific requirements related to access DMV/title and registration systems.
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur’s license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (process sponsored by Carvana).
General Qualifications and Requirements
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading onto haulers in indoor and outdoor conditions, including occasional inclement or extreme weather
Ability to walk, stand and sustain physical activity for extended periods of time (8+ hours)
Must read, write, speak and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50 lbs.
Frequent driving requires excellent visual acuity and manual dexterity; reasonable accommodations may be granted to enable individuals with disabilities to perform essential functions
Legal Stuff This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver’s licence. Must be able to read, write, speak and understand English.
#J-18808-Ljbffr