24 Hours Group
Call Center Agent
This is a remote position.
The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.
Duties and Responsibilities:
Responsible for managing a whole lot of incoming and outgoing calls in the operations.
Identify the needs of the client and find solutions to it.
Answering inbound calls, converting them to leads, and later to towing jobs.
Working Conditions:
Remote
Shift-based in a Call Center that works 24/7.
Pacific Time Zone
Requirements:
1. Computer Specifications
Minimum Intel Specs: Processor Core i7 8th generation (and above) or Core i5 10th generation (and above). RAM: Minimum of 12 GB. Storage: 128 GB SSD or higher. Graphics: 2 GB graphics memory.
Minimum AMD Specs: Processor Ryzen 5, 7, 9 (Minimum series 3600). RAM: Minimum of 12 GB. Storage: 128 GB SSD or higher. Graphics: 2 GB graphics memory.
Macintosh Specs: Processor Core i7 or i5 or M1 or M2. RAM: Minimum of 12 GB. Storage: 128 GB SSD or higher. Graphics: 2 GB graphics memory.
2. Main Internet Speed Requirement
Jitter: below 10ms
Latency: below 160ms
Upload: more than 25 mbps
Download: more than 40 mbps
Using internet speedtest:
VoIP Speed Test | 8x8 // Aircall's VoIP Speed Test | Aircall // VoIP Speed Test: Check Your Network Reliability (getvoip.com)
3. Power Backup
A reliable power backup that could sustain a minimum of 8 hours (full shift) – e.g., Generators, Solar Panels, Portable power inverters (UPS is not enough).
4. Internet Backup (Secondary internet)
Jitter: below 10ms
Latency: below 160ms
Upload: minimum of 25 mbps
Download: minimum of 25 mbps
Power and Internet Backup is a MUST.
#J-18808-Ljbffr
The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.
Duties and Responsibilities:
Responsible for managing a whole lot of incoming and outgoing calls in the operations.
Identify the needs of the client and find solutions to it.
Answering inbound calls, converting them to leads, and later to towing jobs.
Working Conditions:
Remote
Shift-based in a Call Center that works 24/7.
Pacific Time Zone
Requirements:
1. Computer Specifications
Minimum Intel Specs: Processor Core i7 8th generation (and above) or Core i5 10th generation (and above). RAM: Minimum of 12 GB. Storage: 128 GB SSD or higher. Graphics: 2 GB graphics memory.
Minimum AMD Specs: Processor Ryzen 5, 7, 9 (Minimum series 3600). RAM: Minimum of 12 GB. Storage: 128 GB SSD or higher. Graphics: 2 GB graphics memory.
Macintosh Specs: Processor Core i7 or i5 or M1 or M2. RAM: Minimum of 12 GB. Storage: 128 GB SSD or higher. Graphics: 2 GB graphics memory.
2. Main Internet Speed Requirement
Jitter: below 10ms
Latency: below 160ms
Upload: more than 25 mbps
Download: more than 40 mbps
Using internet speedtest:
VoIP Speed Test | 8x8 // Aircall's VoIP Speed Test | Aircall // VoIP Speed Test: Check Your Network Reliability (getvoip.com)
3. Power Backup
A reliable power backup that could sustain a minimum of 8 hours (full shift) – e.g., Generators, Solar Panels, Portable power inverters (UPS is not enough).
4. Internet Backup (Secondary internet)
Jitter: below 10ms
Latency: below 160ms
Upload: minimum of 25 mbps
Download: minimum of 25 mbps
Power and Internet Backup is a MUST.
#J-18808-Ljbffr