Schneider Electric
OEM Customer Service Representative
Schneider Electric, Raleigh, North Carolina, United States, 27601
Oem Customer Service Representative
Unique opportunity for project execution in the Power Systems Business Unit, providing support to direct OEM accounts for the Industry Business. (LOCATION OPEN Eastern & Central Time Zones) As an OEM Customer Service Representative, this position will provide support for our Direct OEM Accounts in conjunction with our Sales teams. This position will provide Order Entry and Customer Support services for a list of targeted direct OEM Accounts. This position will require someone who is customer-centric, flexible, self-starting, adaptable, understands fostering relationships with internal and external business associates and customers. The individual must also possess strong communications skills and be team oriented.
What you get to do in this position:
Support a target list of direct OEM Accounts.
Order processing activities: Direct Order Entry, Order followup, Order Escalation, Order Management
Customer Price Profile Management
Manage Dedicated Customer Ordering Portals
Customer Product forecasting activities with SE plants
Collaborating support activities with Sales teams
Address Customer Concerns
Promote SE Electronic tools
Manage Claims/Credits/Backlog Management, bFO (SalesForce.com) Case Management, RCM (Request Complaint Management)
A good understanding of Customer SPA's (Special Price Agreement)
Validate the order schedule and communicate with the customer to ensure expectations are being met.
Direct engagement with the internal manufacturing facilities vendors.
One-time customer quotes may be required to manage price discrepancies.
Must submit and quote customer Bill of Materials (BOMs).
Product cross references may be required based on the request
Manage customer Blanket orders
Qualifications:
College/Technical Diploma or 3-6 years related work experience
Proficient in the use of Quote2Cash (Q2C), SE Advantage, SAP, Salesforce.com (bFO), Microsoft Office suite
A basic understanding of competitor products is a benefit
Must be able to effectively learn and utilize company software programs and collaborative tools
Must manage multiple tasks and priorities simultaneously
Develop and manage Customer Relationships
You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and "inclusion" is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.
#J-18808-Ljbffr
What you get to do in this position:
Support a target list of direct OEM Accounts.
Order processing activities: Direct Order Entry, Order followup, Order Escalation, Order Management
Customer Price Profile Management
Manage Dedicated Customer Ordering Portals
Customer Product forecasting activities with SE plants
Collaborating support activities with Sales teams
Address Customer Concerns
Promote SE Electronic tools
Manage Claims/Credits/Backlog Management, bFO (SalesForce.com) Case Management, RCM (Request Complaint Management)
A good understanding of Customer SPA's (Special Price Agreement)
Validate the order schedule and communicate with the customer to ensure expectations are being met.
Direct engagement with the internal manufacturing facilities vendors.
One-time customer quotes may be required to manage price discrepancies.
Must submit and quote customer Bill of Materials (BOMs).
Product cross references may be required based on the request
Manage customer Blanket orders
Qualifications:
College/Technical Diploma or 3-6 years related work experience
Proficient in the use of Quote2Cash (Q2C), SE Advantage, SAP, Salesforce.com (bFO), Microsoft Office suite
A basic understanding of competitor products is a benefit
Must be able to effectively learn and utilize company software programs and collaborative tools
Must manage multiple tasks and priorities simultaneously
Develop and manage Customer Relationships
You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and "inclusion" is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.
#J-18808-Ljbffr