Azaaki, LLC
Customer Service Representative (Calls, Emails & Text Support)
Azaaki, LLC, Melvindale, Michigan, United States, 48122
Customer Service Representative (Calls Emails & Text Support)
Location:
Melvindale MI 48122 (100% Onsite)
Duration:
3 Months with possible extension
Work Hours:
Monday Friday 8:15 AM 5:00 PM
Pay Rate:
$17.00/hr. W2 All Inclusive
Experience Required: 2 Years
Job Overview The
Customer Service Representative
provides
high-quality multi-channel support
(phone calls emails texts) and problem resolution to customers ensuring service standards and enhancing the customer experience. The CSR also performs
data entry frame ordering and follow‑up actions
escalating unresolved issues to appropriate channels.
Major Duties & Responsibilities
Assist customers via
incoming/outgoing calls emails and text communication .
Resolve customer issues using
department tools business judgment and internal resources .
Maintain
accurate data entry
for frame orders customer inquiries and follow‑ups.
Handle
high call volumes
efficiently (average 40–60 incoming calls/day 10–20 outgoing calls/day).
Track
follow‑through actions
for each communication (average 5–15 minutes per item).
Serve as a
positive role model
demonstrating
professionalism, teamwork and continuous performance improvement .
Ensure
productivity, revenue generation and quality levels
are met.
Maintain
courteous and professional communication
at all times.
Support
escalation processes
for unresolved customer issues.
Collaborate effectively with
supervisors, team leads and other departments .
Specific Skills Required Mandatory / Core Skills:
Computer operation / efficiency
Strong communication skills
Detail‑oriented
Incoming/Outgoing phone calls
Multi‑channel communication (email, text)
Desirable / Preferred Skills
Multitasking
Customer service or
optical
experience
Excel proficiency (creating sheets & formulas)
DVI software knowledge
Education High School Diploma or G.E.D minimum
Key Skills
Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking
Employment Type :
Full Time
Vacancy:
1
#J-18808-Ljbffr
Location:
Melvindale MI 48122 (100% Onsite)
Duration:
3 Months with possible extension
Work Hours:
Monday Friday 8:15 AM 5:00 PM
Pay Rate:
$17.00/hr. W2 All Inclusive
Experience Required: 2 Years
Job Overview The
Customer Service Representative
provides
high-quality multi-channel support
(phone calls emails texts) and problem resolution to customers ensuring service standards and enhancing the customer experience. The CSR also performs
data entry frame ordering and follow‑up actions
escalating unresolved issues to appropriate channels.
Major Duties & Responsibilities
Assist customers via
incoming/outgoing calls emails and text communication .
Resolve customer issues using
department tools business judgment and internal resources .
Maintain
accurate data entry
for frame orders customer inquiries and follow‑ups.
Handle
high call volumes
efficiently (average 40–60 incoming calls/day 10–20 outgoing calls/day).
Track
follow‑through actions
for each communication (average 5–15 minutes per item).
Serve as a
positive role model
demonstrating
professionalism, teamwork and continuous performance improvement .
Ensure
productivity, revenue generation and quality levels
are met.
Maintain
courteous and professional communication
at all times.
Support
escalation processes
for unresolved customer issues.
Collaborate effectively with
supervisors, team leads and other departments .
Specific Skills Required Mandatory / Core Skills:
Computer operation / efficiency
Strong communication skills
Detail‑oriented
Incoming/Outgoing phone calls
Multi‑channel communication (email, text)
Desirable / Preferred Skills
Multitasking
Customer service or
optical
experience
Excel proficiency (creating sheets & formulas)
DVI software knowledge
Education High School Diploma or G.E.D minimum
Key Skills
Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking
Employment Type :
Full Time
Vacancy:
1
#J-18808-Ljbffr