Humana
Employer Industry: Healthcare Insurance Services
Why consider this job opportunity:
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with flexible scheduling options
Supportive and collaborative work environment with a focus on associate well-being
Comprehensive benefits package including medical, dental, vision, 401(k), and paid time off
What to Expect (Job Responsibilities):
Manage inbound calls to address complex customer needs, including financial recovery and issue resolution
Document inquiries, comments, and transactions accurately in the system
Escalate unresolved customer inquiries as needed
Interpret department policies and methods to complete assignments effectively
Work under minimal supervision while prioritizing tasks and meeting quality standards
What is Required (Qualifications):
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic skills in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to navigate multiple software systems
Ability to maintain confidentiality while working remotely
How to Stand Out (Preferred Qualifications):
Bachelor's degree
Prior experience in claims processing
Experience with financial recovery and overpayment
Familiarity with Mentor software or similar systems
Experience with CRM tools
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with flexible scheduling options
Supportive and collaborative work environment with a focus on associate well-being
Comprehensive benefits package including medical, dental, vision, 401(k), and paid time off
What to Expect (Job Responsibilities):
Manage inbound calls to address complex customer needs, including financial recovery and issue resolution
Document inquiries, comments, and transactions accurately in the system
Escalate unresolved customer inquiries as needed
Interpret department policies and methods to complete assignments effectively
Work under minimal supervision while prioritizing tasks and meeting quality standards
What is Required (Qualifications):
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic skills in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to navigate multiple software systems
Ability to maintain confidentiality while working remotely
How to Stand Out (Preferred Qualifications):
Bachelor's degree
Prior experience in claims processing
Experience with financial recovery and overpayment
Familiarity with Mentor software or similar systems
Experience with CRM tools
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr