Rose International
NEW JOB OPENING CALL CENTER REPRESENTATIVE IN MADISON, WI, USA!
Rose International, Madison, Wisconsin, us, 53774
NEW JOB OPENING CALL CENTER REPRESENTATIVE IN MADISON, WI, USA! Rose International•Madison, WI, United States
Job Description Required Education
High School Diploma or equivalent
Required Qualifications
Must be able to start position on 02.02.2026
Must be able to type 30 WPM
Must have 2 years in Customer Service or Office Setting experience
Must have high-speed Internet with modem for remote work
Must be able to report onsite, if needed
Must have quiet place to work free from distractions
Eligibility and Start Information
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Customer Service Call Center Rep Responsibilities
Answer incoming calls from consumers, including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies
Track and document all inquiries using the applicable systems
Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children
Complete associated tasks according to the established guidelines
Meet Quality Assurance (QA) and other key performance metrics
Facilitate the fulfilment of caller requests for materials via mail, email, or download
Transfer/refer consumers to appropriate entities according to the established guidelines
Escalate calls or issues to the appropriate designated staff for resolution as needed
Facilitate translation services for non-English speaking callers according to procedures
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems
Benefits For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E‑Verify). (Posting required by OCGA 13/10‑91.).
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Job Description Required Education
High School Diploma or equivalent
Required Qualifications
Must be able to start position on 02.02.2026
Must be able to type 30 WPM
Must have 2 years in Customer Service or Office Setting experience
Must have high-speed Internet with modem for remote work
Must be able to report onsite, if needed
Must have quiet place to work free from distractions
Eligibility and Start Information
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Customer Service Call Center Rep Responsibilities
Answer incoming calls from consumers, including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies
Track and document all inquiries using the applicable systems
Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children
Complete associated tasks according to the established guidelines
Meet Quality Assurance (QA) and other key performance metrics
Facilitate the fulfilment of caller requests for materials via mail, email, or download
Transfer/refer consumers to appropriate entities according to the established guidelines
Escalate calls or issues to the appropriate designated staff for resolution as needed
Facilitate translation services for non-English speaking callers according to procedures
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems
Benefits For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E‑Verify). (Posting required by OCGA 13/10‑91.).
#J-18808-Ljbffr