Harris Teeter
Full Time Assistant Customer Service Manager DLT 354
Harris Teeter, Wilson, North Carolina, United States, 27893
Responsibilities
Supervise up to 120 associates in the Customer Service Department including cashiers, baggers, customer service clerks, and accounting office. Assist the Department Manager with overall direction, coordination, and evaluation of these departments. Perform floor monitor duties, interview and train associates; plan, assign, and direct work; appraise performance; reward and discipline associates; address complaints and resolve problems.
Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.
Essential Duties and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY SKILLS Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance the store’s current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexibility in managing multiple tasks; ability to work effectively under pressure and with distractions; patience when interacting with Customer Service associates and customers.
EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
PERSONAL SKILLS Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence in English. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English.
COMPUTER SKILLS Knowledge of HT Internet software; e‑mail; inventory software; spreadsheet software; and word‑processing software.
MATHATICAL SKILLS Ability to add and subtract two‑digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY Ability to apply common‑sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, AND TRAINING Complete company’s training, including but not limited to: new‑hire orientation, customer‑service network, safety, customer‑service clerk technical skills, floor‑monitor technical skills, and Department Manager training.
PHYSICAL DEMANDS Physical demands described herein represent those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk or hear; taste or smell. Occasionally required to climb or balance and stoop, kneel, or crouch. Must regularly lift and/or move up to 25 pounds and reach 6–48 inches; occasionally lift and/or move up to 40 pounds and reach from 6–72 inches. Specific vision requirements include close vision and depth perception.
WORK ENVIRONMENT Work environment characteristics described herein are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent exposure to wet and/or humid conditions and moving mechanical parts. Occasional exposure to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. Noise level is usually moderate.
Additional Information
Posting Date: Jan 9, 2026
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Essential Duties and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY SKILLS Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance the store’s current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexibility in managing multiple tasks; ability to work effectively under pressure and with distractions; patience when interacting with Customer Service associates and customers.
EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
PERSONAL SKILLS Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence in English. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English.
COMPUTER SKILLS Knowledge of HT Internet software; e‑mail; inventory software; spreadsheet software; and word‑processing software.
MATHATICAL SKILLS Ability to add and subtract two‑digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY Ability to apply common‑sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, AND TRAINING Complete company’s training, including but not limited to: new‑hire orientation, customer‑service network, safety, customer‑service clerk technical skills, floor‑monitor technical skills, and Department Manager training.
PHYSICAL DEMANDS Physical demands described herein represent those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk or hear; taste or smell. Occasionally required to climb or balance and stoop, kneel, or crouch. Must regularly lift and/or move up to 25 pounds and reach 6–48 inches; occasionally lift and/or move up to 40 pounds and reach from 6–72 inches. Specific vision requirements include close vision and depth perception.
WORK ENVIRONMENT Work environment characteristics described herein are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent exposure to wet and/or humid conditions and moving mechanical parts. Occasional exposure to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. Noise level is usually moderate.
Additional Information
Posting Date: Jan 9, 2026
#J-18808-Ljbffr