MCI
Remote Call Center Customer Service Representative
MCI, Iowa City, Iowa, United States, 52245
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
Competitive compensation package based on experience, with incentives and rewards available
Paid Time Off (PTO) and paid holidays to ensure a healthy work-life balance
Comprehensive health benefits after 90 days for full-time employees
Opportunities for career advancement and internal promotions
Engaging and collaborative work environment with a casual dress code
Flexibility to work remotely from home
What to Expect (Job Responsibilities):
Handle customer inquiries via phone, email, and chat with professionalism
Provide accurate information about products, services, and policies
Troubleshoot and resolve customer complaints and issues
Maintain detailed records of customer interactions and transactions
Collaborate with team members to improve service delivery
What is Required (Qualifications):
Must be 18 years or older
High school diploma or GED
Previous experience in customer service or a call center environment
Strong interpersonal and problem-solving skills
Ability to work independently and manage time effectively
How to Stand Out (Preferred Qualifications):
Fluency in both English and Spanish
Comfortable using multiple software systems simultaneously
Flexibility to work various shifts, including evenings and weekends
High-speed internet and a distraction-free home office setup
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Competitive compensation package based on experience, with incentives and rewards available
Paid Time Off (PTO) and paid holidays to ensure a healthy work-life balance
Comprehensive health benefits after 90 days for full-time employees
Opportunities for career advancement and internal promotions
Engaging and collaborative work environment with a casual dress code
Flexibility to work remotely from home
What to Expect (Job Responsibilities):
Handle customer inquiries via phone, email, and chat with professionalism
Provide accurate information about products, services, and policies
Troubleshoot and resolve customer complaints and issues
Maintain detailed records of customer interactions and transactions
Collaborate with team members to improve service delivery
What is Required (Qualifications):
Must be 18 years or older
High school diploma or GED
Previous experience in customer service or a call center environment
Strong interpersonal and problem-solving skills
Ability to work independently and manage time effectively
How to Stand Out (Preferred Qualifications):
Fluency in both English and Spanish
Comfortable using multiple software systems simultaneously
Flexibility to work various shifts, including evenings and weekends
High-speed internet and a distraction-free home office setup
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr