Ultimate Staffing
Customer Service Representative -$50-60k/yr.
Ultimate Staffing, Edina, Minnesota, United States
Customer Service Representative - $50-60k/yr.
This range is provided by Ultimate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $50,000.00/yr - $60,000.00/yr
Business Solutions Director at Ultimate Staffing A well-established manufacturing company is seeking a detail-oriented and customer-focused professional to join its team as a Customer Service & Account Support Specialist. This role is ideal for someone who thrives in a fast-paced environment and enjoys solving problems, building relationships, and supporting internal teams.
Key Responsibilities
Provide professional customer support via phone, email, mail, and social media, ensuring timely and effective communication.
Manage customer data, leads, and quotes using Salesforce; process orders and updates in Epicor.
Resolve product or service issues by identifying root causes and coordinating corrective actions.
Collaborate with internal teams (sales, production, logistics) to ensure accurate order fulfillment and timely shipment.
Handle returns, warranty claims, and customer adjustments in line with company procedures.
Support product inquiries, after-sales service, and occasional product research.
Qualifications
3-5+ years of experience in customer service or account management roles.
Strong numerical skills, including the ability to calculate discounts, commissions, and proportions.
Familiarity with manufacturing systems and ability to navigate ERP platforms.
Experience with Epicor and Salesforce preferred.
Proficiency in CRM systems and Microsoft Office Suite (Excel, Word, Outlook).
Ability to work independently and as part of a collaborative team.
Additional Information
Schedule: Mon - Fri, 8am - 5pm
Pay: $50-60k/yr.
Location: Edina, MN
Type: Direct Hire
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and reputation unless a review of criminal history is conducted for those specific job positions.
#J-18808-Ljbffr
Base pay range $50,000.00/yr - $60,000.00/yr
Business Solutions Director at Ultimate Staffing A well-established manufacturing company is seeking a detail-oriented and customer-focused professional to join its team as a Customer Service & Account Support Specialist. This role is ideal for someone who thrives in a fast-paced environment and enjoys solving problems, building relationships, and supporting internal teams.
Key Responsibilities
Provide professional customer support via phone, email, mail, and social media, ensuring timely and effective communication.
Manage customer data, leads, and quotes using Salesforce; process orders and updates in Epicor.
Resolve product or service issues by identifying root causes and coordinating corrective actions.
Collaborate with internal teams (sales, production, logistics) to ensure accurate order fulfillment and timely shipment.
Handle returns, warranty claims, and customer adjustments in line with company procedures.
Support product inquiries, after-sales service, and occasional product research.
Qualifications
3-5+ years of experience in customer service or account management roles.
Strong numerical skills, including the ability to calculate discounts, commissions, and proportions.
Familiarity with manufacturing systems and ability to navigate ERP platforms.
Experience with Epicor and Salesforce preferred.
Proficiency in CRM systems and Microsoft Office Suite (Excel, Word, Outlook).
Ability to work independently and as part of a collaborative team.
Additional Information
Schedule: Mon - Fri, 8am - 5pm
Pay: $50-60k/yr.
Location: Edina, MN
Type: Direct Hire
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and reputation unless a review of criminal history is conducted for those specific job positions.
#J-18808-Ljbffr