State of Florida
SENIOR CLERK
Anticipated Vacancy
Internal Advertisement
Your Specific Responsibilities: This position is responsible for interviewing all clients upon entrance to the DOH-Hernando programs to determine initial and continuing eligibility for service. The Clerk interviews all clients to obtain pertinent information as appropriate. Screens and schedules all client appointments for all medical health clinics, assists in preparing clients’ medical records for scheduled clinic visits, and maintains a working knowledge of all the different medical services provided by the DOH-Hernando. The Clerk must have the capability to make independent judgment and decision making as the need arises. The Clerk works as a receptionist, providing general information to clients, electronically signs in clients, and provides clients with patient routing software at sign‑in. The Clerk acts as the key holder for the receiving room, managing users to open, retrieve, and place parcels in the receiving room. The Clerk answers telephone for incoming calls directed from the Appointment Desk line, schedules and confirms clinic appointments, verifies insurance status and updated demographic information, and obtains documentation of accurate demographic information, i.e., address, date of birth, name, social security number, Medicaid numbers, etc.
Verifies Medicaid, Medicare, Health Management Organization (HMO), private insurance, and financial eligibility in the proper computer screen upon intake of all clients for services provided through DOH‑Hernando. Updates, organizes, and maintains all client records. Scans necessary documents such as photo IDs, custodial papers, court orders, and required signature pages per all policy and procedures. Works with Florida Shots (FLSHOTS) entering new clients and updated demographics in the system, ensuring HMS has the FLSHOTS ID number on the demographic page.
Lead Worker Duties: Train new Senior Clerk staff on all aspects of making appointments, prepping charts, accepting payments, and updating HMS. Request access for new staff to FLSHOTS, HMS, and other computer programs needed to perform job functions. Train new staff on these computer programs and review with all new and existing staff the appropriate coding for EARS and what each coding category means for DOH‑Hernando. Conduct training on the operation of phone systems including staff extensions, responsible staff, and answering the phone correctly per the policies. Assist with making client appointments, updating insurance, and billing clients upon exit.
Maintain online and in‑clinic fee schedules with current fees and all forms used in Client Services to ensure they are the current version per DOH policy and information put out by insurance, Medicaid or Medicare. Work with Fiscal Billing team for Hernando to ensure all fees are current in HMS.
Complete all mandatory trainings as well as other in‑service programs and workshops with regards to various programs offered at DOH‑Hernando. Type routine correspondence, memorandums and reports as requested. Perform other related duties as required.
Required Knowledge, Skills, and Abilities:
Knowledge of the principles and techniques of effective communication.
Knowledge of office procedures and practices.
Knowledge of basic arithmetic.
Ability to deal with the public in a tactful, courteous and effective manner.
Ability to speak clearly and correctly.
Ability to listen effectively.
Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.
Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services.
Ability to review data for accuracy and completeness.
Ability to organize and maintain filing systems.
Ability to perform basic arithmetical calculations.
Ability to plan, organise and coordinate work assignments.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.
Qualifications: Must be a current DOH employee in an OPS/CS/SES/SMS position.
Must have one or more years of experience working in the Client Services Department.
Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision: To be the healthiest state in the nation.
Innovation:
We search for creative solutions and manage resources wisely.
Collaboration:
We use teamwork to achieve common goals & solve problems.
Accountability:
We perform with integrity & respect.
Responsiveness:
We achieve our mission by serving our customers & engaging our partners.
Excellence:
We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work: 7551 Forest Oaks Boulevard, Spring Hill, FL 34606
300 S Main Street, Brooksville, FL 34601
The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
Annual and Sick Leave benefits;
Nine paid holidays and one Personal Holiday each year;
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
Retirement plan options, including employer contributions;
Flexible Spending Accounts;
Tuition waivers;
And more!
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.
Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety‑sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, visit http://www.sss.gov.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.
The State of Florida is an Equal Opportunity Employer / Aff
irmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1‑877‑562‑7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for post‑secondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A‑7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here.
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Your Specific Responsibilities: This position is responsible for interviewing all clients upon entrance to the DOH-Hernando programs to determine initial and continuing eligibility for service. The Clerk interviews all clients to obtain pertinent information as appropriate. Screens and schedules all client appointments for all medical health clinics, assists in preparing clients’ medical records for scheduled clinic visits, and maintains a working knowledge of all the different medical services provided by the DOH-Hernando. The Clerk must have the capability to make independent judgment and decision making as the need arises. The Clerk works as a receptionist, providing general information to clients, electronically signs in clients, and provides clients with patient routing software at sign‑in. The Clerk acts as the key holder for the receiving room, managing users to open, retrieve, and place parcels in the receiving room. The Clerk answers telephone for incoming calls directed from the Appointment Desk line, schedules and confirms clinic appointments, verifies insurance status and updated demographic information, and obtains documentation of accurate demographic information, i.e., address, date of birth, name, social security number, Medicaid numbers, etc.
Verifies Medicaid, Medicare, Health Management Organization (HMO), private insurance, and financial eligibility in the proper computer screen upon intake of all clients for services provided through DOH‑Hernando. Updates, organizes, and maintains all client records. Scans necessary documents such as photo IDs, custodial papers, court orders, and required signature pages per all policy and procedures. Works with Florida Shots (FLSHOTS) entering new clients and updated demographics in the system, ensuring HMS has the FLSHOTS ID number on the demographic page.
Lead Worker Duties: Train new Senior Clerk staff on all aspects of making appointments, prepping charts, accepting payments, and updating HMS. Request access for new staff to FLSHOTS, HMS, and other computer programs needed to perform job functions. Train new staff on these computer programs and review with all new and existing staff the appropriate coding for EARS and what each coding category means for DOH‑Hernando. Conduct training on the operation of phone systems including staff extensions, responsible staff, and answering the phone correctly per the policies. Assist with making client appointments, updating insurance, and billing clients upon exit.
Maintain online and in‑clinic fee schedules with current fees and all forms used in Client Services to ensure they are the current version per DOH policy and information put out by insurance, Medicaid or Medicare. Work with Fiscal Billing team for Hernando to ensure all fees are current in HMS.
Complete all mandatory trainings as well as other in‑service programs and workshops with regards to various programs offered at DOH‑Hernando. Type routine correspondence, memorandums and reports as requested. Perform other related duties as required.
Required Knowledge, Skills, and Abilities:
Knowledge of the principles and techniques of effective communication.
Knowledge of office procedures and practices.
Knowledge of basic arithmetic.
Ability to deal with the public in a tactful, courteous and effective manner.
Ability to speak clearly and correctly.
Ability to listen effectively.
Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.
Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services.
Ability to review data for accuracy and completeness.
Ability to organize and maintain filing systems.
Ability to perform basic arithmetical calculations.
Ability to plan, organise and coordinate work assignments.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.
Qualifications: Must be a current DOH employee in an OPS/CS/SES/SMS position.
Must have one or more years of experience working in the Client Services Department.
Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision: To be the healthiest state in the nation.
Innovation:
We search for creative solutions and manage resources wisely.
Collaboration:
We use teamwork to achieve common goals & solve problems.
Accountability:
We perform with integrity & respect.
Responsiveness:
We achieve our mission by serving our customers & engaging our partners.
Excellence:
We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work: 7551 Forest Oaks Boulevard, Spring Hill, FL 34606
300 S Main Street, Brooksville, FL 34601
The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
Annual and Sick Leave benefits;
Nine paid holidays and one Personal Holiday each year;
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
Retirement plan options, including employer contributions;
Flexible Spending Accounts;
Tuition waivers;
And more!
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.
Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety‑sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, visit http://www.sss.gov.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.
The State of Florida is an Equal Opportunity Employer / Aff
irmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1‑877‑562‑7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for post‑secondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A‑7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here.
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