Saks Global
Customer Experience Lead
Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front‑of‑house priorities within the 4 walls. In partnership with their leader, they will be responsible for maintaining selling‑floor service and merchandising standards to drive sales and customer experience.
Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line.
Ensure line leader is greeting and directing customers to the appropriate register and call for additional Associate/Manager backup as needed.
Follow all directives and corporate guidelines, including maintaining a neat, clean area with necessary supplies and meeting fast‑to‑floor merchandising expectations.
Teach, coach, and train associates to follow fast‑to‑floor return processes, ensuring merchandise is available to sell.
Drive loyalty enrollments, SaksFirst acquisition, and Connected Service behaviors to ensure a seamless customer experience.
Act as the Connected Service Coach when the Assistant Store Director is not in the store, reinforcing the Connected Service behaviors during peak traffic periods.
Leverage and train walkie‑talkie expectations for flexible coverage to support customer needs.
Assist in resolving customer concerns or call the appropriate level of management for in‑moment resolution.
Who Are You
Aspiring leader capable of educating, driving results, and maintaining high standards.
Builds morale and spirit within the team, shares wins and successes, and encourages open dialogue.
Energetic sales professional who adapts to changes and consistently delivers exceptional results with little guidance.
Out‑of‑the‑box thinker who generates novel approaches to problem‑solving and brainstorming.
Confident and professional communicator.
You Also Have
High School Diploma or equivalent required; 4‑year degree or relevant work experience preferred.
1+ years of supervisory experience or proven track record of supervising a selling workforce and achieving results.
Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks.
Ability to train and coach associates on selling behaviors to ensure high performance.
Flexibility to work evenings, weekends, and public holidays.
The starting hourly rate for this position is between $19.00‑$22.00 per hour, with potential commissions per the Company’s plan. Salary may vary based on market, skills, experience, and qualifications.
Benefits include medical, dental, and vision insurance, 401(k) retirement plan, basic and supplemental life insurance, disability insurance, and optional voluntary benefits such as critical illness and accident coverage.
Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants and complies with all federal, state, and local nondiscrimination laws. The policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line.
Ensure line leader is greeting and directing customers to the appropriate register and call for additional Associate/Manager backup as needed.
Follow all directives and corporate guidelines, including maintaining a neat, clean area with necessary supplies and meeting fast‑to‑floor merchandising expectations.
Teach, coach, and train associates to follow fast‑to‑floor return processes, ensuring merchandise is available to sell.
Drive loyalty enrollments, SaksFirst acquisition, and Connected Service behaviors to ensure a seamless customer experience.
Act as the Connected Service Coach when the Assistant Store Director is not in the store, reinforcing the Connected Service behaviors during peak traffic periods.
Leverage and train walkie‑talkie expectations for flexible coverage to support customer needs.
Assist in resolving customer concerns or call the appropriate level of management for in‑moment resolution.
Who Are You
Aspiring leader capable of educating, driving results, and maintaining high standards.
Builds morale and spirit within the team, shares wins and successes, and encourages open dialogue.
Energetic sales professional who adapts to changes and consistently delivers exceptional results with little guidance.
Out‑of‑the‑box thinker who generates novel approaches to problem‑solving and brainstorming.
Confident and professional communicator.
You Also Have
High School Diploma or equivalent required; 4‑year degree or relevant work experience preferred.
1+ years of supervisory experience or proven track record of supervising a selling workforce and achieving results.
Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks.
Ability to train and coach associates on selling behaviors to ensure high performance.
Flexibility to work evenings, weekends, and public holidays.
The starting hourly rate for this position is between $19.00‑$22.00 per hour, with potential commissions per the Company’s plan. Salary may vary based on market, skills, experience, and qualifications.
Benefits include medical, dental, and vision insurance, 401(k) retirement plan, basic and supplemental life insurance, disability insurance, and optional voluntary benefits such as critical illness and accident coverage.
Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants and complies with all federal, state, and local nondiscrimination laws. The policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
#J-18808-Ljbffr